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Wellesley Mazda
Wellesley, MA
1,216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,216 reviews
July 08, 2019
Easy experience Professional and easy to work with. Price transparency process was very helpful for a first-time car buyer! Michael Winterson was great to work with. Professional and easy to work with. Price transparency process was very helpful for a first-time car buyer! Michael Winterson was great to work with. More
by LHNewton
Employees Worked With
Michael Winterson
June 24, 2019
Easy and Enjoyable Experience! Purchasing or leasing a new vehicle can be a very stressful process but Michaela Mulry at Wellesley Mazda made the experience easy and enjoyable. Mich Purchasing or leasing a new vehicle can be a very stressful process but Michaela Mulry at Wellesley Mazda made the experience easy and enjoyable. Michaela is extremely friendly and easy to talk to. She listened to my needs and helped me chose the perfect vehicle. I felt comfortable asking her questions and trusted she was always giving me a truthful, honest answer. Krystal Miller was a familiar face from my previous car lease and greeted me with a warm welcome back. She was excellent helping me finalize my new lease. She is very knowledgeable and answered all of my questions. Krystal is always very friendly and never pressures me which I love! I would definitely recommend Wellesley Mazda! More
by shcarr21
Employees Worked With
Krystal Miller, Michaela Mulry
June 20, 2019
Painless buying experience We worked with Carlos Pereira and from the very outset he was friendly, welcoming, and made us feel like we were being listened to and taken care of u We worked with Carlos Pereira and from the very outset he was friendly, welcoming, and made us feel like we were being listened to and taken care of us. We got a great deal on a car with no pressure from either Carlos or the business manager Krystal, meaning we left feeling happy and not like we'd been scammed. We live a bit far away and he worked with us to ensure that we only had to come to the dealership for our test drive and then our purchase, very convenient for us. He even came in on a sick day to make sure we could pick up our car on the day we needed it because he knew we'd had to return the rental we'd gotten after a car accident. Other people at the dealership, including Sophie and Rodrigo, were very friendly and helpful on the phone when we called with questions. Overall we can't recommend Wellesley Mazda and Carlos in particular enough, they were awesome. More
by Irene
Employees Worked With
Carlos Pereira, , Krystal Miller
June 15, 2019
Best Experience Ever! Henry and Krystal made my first car purchase so smooth and easy going. Their fun personality made the experience very enjoyable. I highly recommend We Henry and Krystal made my first car purchase so smooth and easy going. Their fun personality made the experience very enjoyable. I highly recommend Wellesley Mazda! More
by Allysh
Employees Worked With
Greg Falk, Henry Diep, Krystal Miller
May 31, 2019
Great customer experience Buying my first car with Wellesley Mazda was a great and satisfying experience! Michaela and Alvin have been just amazing with all the support and hel Buying my first car with Wellesley Mazda was a great and satisfying experience! Michaela and Alvin have been just amazing with all the support and help needed for the entire process. They were very much keen on doing whatever they good to get me the best deal. Thanks to all the lovely people here. :) More
by juilee
Employees Worked With
Alvin, Darren Bonanno, Krystal Miller, Michaela Mulry
May 31, 2019
I feel ripped off because I had service at Wellesley Mazda today. There was recall on my Mazda 6 rear brakes. The e brake stopped working because of whatever the defec because I had service at Wellesley Mazda today. There was recall on my Mazda 6 rear brakes. The e brake stopped working because of whatever the defect was. I needed rear brake pads and rotors anyway. But since they had to remove the calipers which is most of the labor I can tell you (since I do my own brakes sometimes). Why did they charge me 489.95. Shouldn't the recall have covered the cost of most of the labor? Why did I get charged so much? It didn't hit me until I got home. It was long wait at the dealership and I just wanted to go. More
by Rob4533
Employees Worked With
Katherine Bourdeau
May 27, 2019
Awesome and easy experience buying a used car The experience was wonderful from the first step to the pick up. Michaela was a good listener and understood our price and feature constraints. We ca The experience was wonderful from the first step to the pick up. Michaela was a good listener and understood our price and feature constraints. We came twice to first preview one car then came back to try again and also try a slightly different price/features. Overall we highly recommend this family dealership that care about the customer More
by jpschott
Employees Worked With
Michaela Mulry
May 16, 2019
Michaela Mulry is the best car sales person I have ever worked with. Honest. Straight forward. Knowledgeable. When I need to buy another car it will be from her is the best car sales person I have ever worked with. Honest. Straight forward. Knowledgeable. When I need to buy another car it will be from her More
by Susan
Employees Worked With
Crystal was terrific!, Michaela Mulry
May 16, 2019
Michaela will be your friend and someone you can trust I had called Wellesley Mazda inquiring about some used cars to see if they were still on the lot. Michaela was the first person to answer and help me I had called Wellesley Mazda inquiring about some used cars to see if they were still on the lot. Michaela was the first person to answer and help me out. I expressed that I would need some time and she was very empathetic about my situation. A couple days later she called back asking if there was anything else I was wondering about I could call and she would find out for me. I appreciated that she was not trying to sell me a car that I did want to buy but instead was helping me come to a decision about what I wanted and would do her best to help me find that. I had then scheduled a meeting to test drive and meet Michaela in person. The driving experience was fantastic and every question I had was answered with confidence. I think that there was a great balance of information that was being given to me and I was not being sold on small gimmicks. After the drive, we sat back down to talk about models and when I expressed that I was not interested in the original models I looked at Michaela asked me what I wanted in a car so that she could help narrow some options for me. Once we had the exact car in mind we moved to negotiations. I will not go into the exact process here since I think that will put certain expectations in people's minds and it's different with every person. However I will say that Michaela and Rodrigo treated my very well and with respect. I was confident that this was going to be the best offer in the area as it was a very competitive price even for my own expectations. However I wanted to check other dealers in the area just to make sure I investigated all of my options. I had chatted with other dealers and my confidence was well placed. No one was able to match the offer that Michaela and Rodrigo were able to give me. So I came back to the Wellesley Mazda saying that I would take the offer. After that, the transaction process was very quick and even when I thought about leasing at the last moment Michaela was very agile and hospitable in getting me new quotes. Once the deal was made I waited only a couple of days for the vehicle to be prepared. I presented my final check and I was shown my new car. During the whole process I was treated very well. The overview of features and the answering of any questions I had was helpful and thorough. Whereas in other dealerships I felt that I was rushed to purchase a vehicle and that I was merely being used. However that was not the experience with Michaela as she made sure that the send off experience was warm and I felt that I had truly made a friend that day. Another experience I'd like to highlight is when I came back to the dealership after a couple days. I had ran over a twig on the side of the highway. This caused some damage to the wheel well. I contacted Michaela first since she assured me that she would always be there if I needed anything. She put me in contact with the service department and when I came in that day she was there to greet me. We chatted and caught up which only supplements the fact that she truly cares about the clients who come through this dealership and wants to maintain a good relationship. The service department was very knowledgeable and fixed it for free on the spot. This just goes to show how friendly the entire dealership actually is. In conclusion Michaela is an all around fantastic person to interact with who will put you at ease with your shopping experience. However this does not mean taking advantage of her hospitality. If you treat her with respect she will give that to you in greater quantities, if not equal. I would highly recommend her to anyone I know looking to buy a Mazda in the future. More
by dlau
Employees Worked With
Rodrigo Nadal, Krystal Miller, Michaela Mulry
May 12, 2019
Recommended We had a great experience with Michaela Mulry at Wellesley Mazda purchasing a used Toyota. She was professional, helpful and knowledgeable and did n We had a great experience with Michaela Mulry at Wellesley Mazda purchasing a used Toyota. She was professional, helpful and knowledgeable and did not pressure us in any way during the entire process. Communication was great after the sale and dealing with a few minor problems with the car which the service department took care of each time with no hassles. The overall experience was far better than we've had at any other dealer and we highly recommend them! More
by Rob9710
Employees Worked With
Jarrett Craver, Michaela Mulry
