
Wellesley Mazda
Wellesley, MA
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Rude and Disrespectful Did not have a good experience working with Wellesley Mazda. Very rude and down right unprofessional. As a buyer, you are spending $30k+ on a vehi Did not have a good experience working with Wellesley Mazda. Very rude and down right unprofessional. As a buyer, you are spending $30k+ on a vehicle and are looking for the best deal you can afford. I called both Liberty and Wellesley Mazda for a quote on the CX-5 Grand Touring Reserve. Below is a great example of good and bad customer service: On receipt of the quote for a lease/finance of a Grand Touring Reserve: Me: Your lease quote is as high as an Acura RDX A-Spec, and the price difference between the two cars is ~10K, is there room for negotiation? Wellesley/Liberty: What price are you looking for? On me providing the price range am looking to pay: Wellesley Mazda: We are not giving away the car for free!! This is a new model and we cant meet your price. Do not try to call multiple places up cause we do not negotiate that way. At this junction mind you, I did not even once compare prices between Mazda dealership, I only stated that an Acura RDX lease quote was $460 for 15k miles, and they were quoting me $450 for 10K miles. Liberty Mazda (Kristen): Mr. Shah, since the Grand Touring Reserve is a new model, we do not have a lot of discounts on it. However if you are interested we can go to a Grand Touring and see if we reach a deal! She was respectful and not rude. Kudos to the Management at Liberty Mutual. I have recommended them to my friends, definitely don't go to the snobbish Wellesley Mazda. Wellesley Mazda, remember buyers are looking at options and yes one sale wont change your bottom line, but one bad review will. Hope you learn your lesson and dont look down upon customers who are calling in. More
Knowledgeable, friendly and low stress sales, Henry Diep made me feel comfortable through all phases of the car buying experience! No pressure, very knowledgeable and dare I say comical. Thank y Henry Diep made me feel comfortable through all phases of the car buying experience! No pressure, very knowledgeable and dare I say comical. Thank you Henry and Wellesley Mazda for another great car buying experience! More
Great salesman! I left the house with every intention of buying a Mazda CX3 that I saw online. I was roaming the used cars on the lot when Alvin Rojas came out and a I left the house with every intention of buying a Mazda CX3 that I saw online. I was roaming the used cars on the lot when Alvin Rojas came out and asked if he could be of assistance. He found the car I was looking for and off we went for a ride. When we returned, we did some paperwork, he negotiated with the boss twice to get the price I wanted, and the deal was done. He was great to work with and made the entire process easy and smooth. More
I was recommended to Wellesley Mazda and I’ll do the same A friend recommended that I stop by Wellesley Mazda when I mentioned that I was shopping for a car. I’m so pleased that I took a chance and walked. Fr A friend recommended that I stop by Wellesley Mazda when I mentioned that I was shopping for a car. I’m so pleased that I took a chance and walked. From the first step through the door I noticed a difference from other dealers. There’s a “no pressure” approach that I appreciate beyond words. Henry took care of me as if we knew each other for years. He may everything clear to me with a transparency that I’ve never experienced before. Once I got done talking about my preferences, he showed my options for buying. Again, no pressure! I LOVED the Mazda CX-5 that I drove. The car sold its self. Once I had decided on a car I met with the finance person. Krystal had the same no pressure approach. She explained my options and her approach was “Krystal” clear. No hiding or trying to confuse me with numbers and confusing options. Overall, I’m giving the car, the people and the experience an “11” More
Good sale service, very patient and helpful Jared was very patient and helpful, helping me navigate my choices, until I found an option that worked for me. He took care of all of my needs, even Jared was very patient and helpful, helping me navigate my choices, until I found an option that worked for me. He took care of all of my needs, even on his off day. Great guy, highly recommend him. More
Excellent experience buying my first car! Working with Jared and Krystal made my first time buying a car a painless and even enjoyable experience! I was so impressed with their knowledge and c Working with Jared and Krystal made my first time buying a car a painless and even enjoyable experience! I was so impressed with their knowledge and customer service. I also really appreciated the dealerships approach to car sales and felt like I could trust what I was buying and who I was buying it from. Keep up the excellent work! More
CPO Mazda6 Alvin was very helpful, and went above and beyond to make sure that I was satisfied. The original vehicle I wanted was not available, so he got me int Alvin was very helpful, and went above and beyond to make sure that I was satisfied. The original vehicle I wanted was not available, so he got me into one that was better for a similar price. Nice work, would recommend. More
Great experience Josh was very helpful in explaining the various packages of the Mazda we were interewted in. This experience was a unique dealership in their approac Josh was very helpful in explaining the various packages of the Mazda we were interewted in. This experience was a unique dealership in their approach. When we learned that the "product specialists" did not work on commission, the pressure felt removed. Josh was knowledgeable and answered all our questions well. More
Great experience overall My wife and I worked with Jared Berube and Sophia Tiburcio when purchasing our second Mazda. They were both excellent in all respects. They genuinely My wife and I worked with Jared Berube and Sophia Tiburcio when purchasing our second Mazda. They were both excellent in all respects. They genuinely worked hard to save us as much as possible, and this clearly wasn't just lip service in hopes of securing a deal. We are completely satisfied with the process and highly recommend Wellesley Mazda. If you're lucky, you'll get to work with Jared & Sophia as well. More
Great purchasing experience Wellesley Mazda is just a happy place to be. I was greeted with a genuinely warm smile by every employee I met at the dealership, and my salesperson, Wellesley Mazda is just a happy place to be. I was greeted with a genuinely warm smile by every employee I met at the dealership, and my salesperson, Jared, was the greatest. He was personable, responsive, and 100% earnest through the whole process. Krystal in the finance office was also transparent, kind and helpful. I will absolutely visit Wellesley Mazda next time I am looking for a new car, and will refer everyone I know there in the future. More