Wellesley Mazda

Best Experience Ever I bought a mazda 3 from Carlos and he took care of me and he helped me with the test drive and everything. He was not pushy and answered all the quest I bought a mazda 3 from Carlos and he took care of me and he helped me with the test drive and everything. He was not pushy and answered all the questions i had he got me into the car that i like and also the color thank you so much More

Alex B. almost killed the deal! Krystal Miller is tops in her field. No pressure, kind, professional... She is every thing a dealership would want and more. Unfortunately, apparen Krystal Miller is tops in her field. No pressure, kind, professional... She is every thing a dealership would want and more. Unfortunately, apparently, it's not her job to close the deal. In comes Alexandra Bonanno. This employee comes up to me, introduces herself as my Manager. Excuse me? What do I need a manager for? And with her leggings and Stillettos, marches me into the back to her office to finalize the paperwork. No smile, no personality. I immediately changed from happy and excited about buying a car to defensive and uncomfortable. Ms. Bonanno started in with the paperwork, Although I had made it clear that I was not financing the entire price of the car, she told me that since I changed the deal, she increased the finance rate. What? Bait and switch? I'm confused. So, I asked her what the rate had been and what she was changing it to. She wouldn't answer me. I asked again. I asked what would the monthly interest be. She didn't answer. Turns out, Ms. "Manager" doesn't know how to calculate the fees. She couldn't answer because she couldn't do the math. When I expressed dissatisfaction, she told me that she felt I was being rude. What? I'M rude? You just changed the deal on me at the last second and won't tell me how that impacts my price and I'M rude? I told her that there had better be another "Manager" because I won't work with her. Another person came with Krystal and together, they closed the deal. Mazda- You hire such great sales folks. I have been there so many times to look, test and ultimately buy. Krystal spent HOURS with us and finally made the sale after such hard work and dedication. It took seconds for Ms. Bonanno to almost lose the sale. Think twice about working with her. She's got an attitude and is very hard to deal with. I did ultimately buy the car, in spite of her. If I could give less than 1 star for her, I would. More

Wonderful Experience with Krystal! We stopped in to Wellesley Mazda to JUST look at the CX-5. We made it clear we were JUST LOOKING. Krystal put absolutely no pressure on us to buy but We stopped in to Wellesley Mazda to JUST look at the CX-5. We made it clear we were JUST LOOKING. Krystal put absolutely no pressure on us to buy but spent over an hour explaining everything about the CX-5. She took us on a test drive and in the end sold us on the CX-5. Krystal was a joy to work with. More

Professional Experience Anthony was extremely attentive and professional. While he clearly has a vested interest to "close the deal" I never felt pressured by Anthony. He is Anthony was extremely attentive and professional. While he clearly has a vested interest to "close the deal" I never felt pressured by Anthony. He is extremely knowledgeable and was very responsive to my questions. I thoroughly enjoyed working with Anthony and would recommend him without reservation to others. More

Very positive experience! My experience with Wellesley Mazda has been very positive so far. Krystal Miller worked hard to make me feel comfortable about buying a vehicle and ad My experience with Wellesley Mazda has been very positive so far. Krystal Miller worked hard to make me feel comfortable about buying a vehicle and addressed all questions and concerns. Excellent customer service on top of the very reasonable pricing was key reason I purchased from Wellesley Mazda. I highly recommend this dealership and give them all 5 stars. More

Excellent experience Krystal is knowledgeable in a relaxed, authentic way that puts the customer at ease. Her professional, friendly, low pressure style works well for ma Krystal is knowledgeable in a relaxed, authentic way that puts the customer at ease. Her professional, friendly, low pressure style works well for many customers. More

Very Good Experience Here My experience at Wellesley Mazda was quite excellent. Anthony and Gabe (both in sales) were easygoing and so easy to deal with. I ended up purchasing My experience at Wellesley Mazda was quite excellent. Anthony and Gabe (both in sales) were easygoing and so easy to deal with. I ended up purchasing a vehicle from this dealership and their approach to selling helped me get there - laid back, knowledgeable, nice and no pressure at all. Price negotiation was simple. It was all good. Hat tip to Wellesley Mazda on a solid experience. More

Our new cx9 signature The moment we entered, we were greeted with a warm & professional approach. Anthony really made our buying process easy , no pressure and hassile f The moment we entered, we were greeted with a warm & professional approach. Anthony really made our buying process easy , no pressure and hassile free. We would definitely consider coming back in the future when looking for a another SUV. She loves the SUV. Thanks so much! More

Car buyer I would recommend my friends and family to see Krystal Miller at Wellesley Mazda. Krystal is very professional. She allowed me to take my time with I would recommend my friends and family to see Krystal Miller at Wellesley Mazda. Krystal is very professional. She allowed me to take my time with the test drive. And answered all my questions. A good experience overall. You're awesome Krystal. Thank you More

Always ask for Krystal! Krystal changes the rules of the game. She's patient, professional and so personable. Personally, I can't stand the car buying experience. It takes Krystal changes the rules of the game. She's patient, professional and so personable. Personally, I can't stand the car buying experience. It takes way too long and can be frustrating at best. This time, it felt like we were visiting an old friend. We talked, laughed, tested cars and then, she did her best to offer us the best deal she could. In the end, we did not buy the car. This had NOTHING to do with Krystal or the dealership. The situation was just not right and we walked away. I emailed her to let her know and she was as understanding and cordial as when we first walked in the door. Krystal is a class act. My only regret is that I was not able to buy a car from her. As for the dealership and the rest of the team... Also, A+. They are courteous, polite and no one tried to pressure us. Again, if I am ever in the market for a Mazda, I will definitely call Krystal and her team. More