Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Wellesley Toyota
Wellesley, MA
1,994 Reviews
As a family owned and operated dealership since 1989, we treat our customers the same way we'd want to be treated. Our product experts help you find the right vehicle for you and your family. No pressure. No hard-sell. Just friendly, supportive and knowledgeable staff to help you through your entire decision making process. It's the dealership experience you've always wanted.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,994 reviews
October 16, 2017
Horrible experience I went in for service and it took more than twice as long as they estimated -- 7 hours instead of the 3 they promised -- and no one even bothered to c I went in for service and it took more than twice as long as they estimated -- 7 hours instead of the 3 they promised -- and no one even bothered to call me to tell me there was a delay. No apology. No compensation. Their excuse was overbooking. And I missed an important meeting because of their total lack of accountability and consideration. Don't waste your money with this dealership! More
by Highlander Owner
Employees Worked With
Melinda something
October 14, 2017
Prfect service!, Ms. Dima Saade, Wellesley TOYOTA I came to Boston two weeks ago and I needed a car as early as possible for commuting. To purchase a car is one of biggest gates for immigrants and I h I came to Boston two weeks ago and I needed a car as early as possible for commuting. To purchase a car is one of biggest gates for immigrants and I had deep anxiety. Dima kindly not only suggested a new car which perfectly met my requests but also explained the detail of getting a car repeatedly until I understand what I should do in spite of my poor English skill. It took more than five hours for my procedure because of my low credit score, but she handled my thing with great perseverance. Also, she kindly talked to me while I was waiting for hours with anxiety, "Do not worry, Kosuke." Her warmth removed my anxiety. My mother country, Japan, is famous with the high quality of service, but I have never seen the person who is thoughtful like her even in Japan. I am grateful to her for helping me a lot. I'm sure that she is a very important person for TOYOTA USA. I will never forget her kindness. Thank you very much, Kosuke Takeuchi More
by kotake6178
Employees Worked With
Dima Saade
October 12, 2017
A very positive experience. The entire transaction was a positive experience, emphasized by a professional demeanor demonstrated by each staff member. The attention to detail w The entire transaction was a positive experience, emphasized by a professional demeanor demonstrated by each staff member. The attention to detail was impressive and appreciated. More
by Debra
October 08, 2017
Good Experience with Henry Esteve at Wellesley Toyota We were shopping for a used Toyota Sienna, and had great service from Henry Esteve over in their used car division. He was pleasant, professional, ho We were shopping for a used Toyota Sienna, and had great service from Henry Esteve over in their used car division. He was pleasant, professional, honest, & straightforward, didn't pressure us in the least, and came up with just the car we needed. We'd definitely go back there again. More
by daveFromBrookline
Employees Worked With
Henry Esteve
October 07, 2017
Friendly, honest service! Henry and Shaun made the whole process easy. They were upfront and honest! We will definitely be back for our next car! Would highly recommend to m Henry and Shaun made the whole process easy. They were upfront and honest! We will definitely be back for our next car! Would highly recommend to my friends and family! More
by Lorrie
Employees Worked With
Henry Esteve, Shaun Fisher
October 05, 2017
Amazing Service I worked with Brad Trefrey on finding a new corolla to lease, I am a student and on a budget and he was extremely helpful and courteous about getting I worked with Brad Trefrey on finding a new corolla to lease, I am a student and on a budget and he was extremely helpful and courteous about getting me the best deal possible and went beyond my expectations. He was great! More
by Lemonlover2
Employees Worked With
Brad Trefrey
October 04, 2017
AWESOME!! Everyone there are AWESOME!! With the help from Michael, Shaun, James, David, we were able to walk out with our beautiful 2016 Toyota Sienna Limited!! Everyone there are AWESOME!! With the help from Michael, Shaun, James, David, we were able to walk out with our beautiful 2016 Toyota Sienna Limited!! I highly recommend everyone to go here and get what they deserve! Pure Excellence! More
by Samone Neezy
Employees Worked With
Michael Garron, Shaun Fisher, James Pierre
September 10, 2017
Pre-owned car purchase We found the exact car we'd been looking for at Wellesley Toyota. There were a few unexpected hiccups during the purchasing process, but Shaun acted p We found the exact car we'd been looking for at Wellesley Toyota. There were a few unexpected hiccups during the purchasing process, but Shaun acted professionally to smooth them out to make us very satisfied with the experience. Thank you to him and his team. More
by Jason
September 01, 2017
Damaged car Please do not have your car serviced here. I brought mine in for routine service. I was left with a damaged car and a denial by them of any responsi Please do not have your car serviced here. I brought mine in for routine service. I was left with a damaged car and a denial by them of any responsibility. Please do not get work done here. It is not worth the risk. More
by Camry Owner
Employees Worked With
Service Manager
August 16, 2017
Professional services Friendly staff, clean waiting areas, and great service. The staff made purchasing a car and trading in an old car bery comfortable and easy. Thanks fo Friendly staff, clean waiting areas, and great service. The staff made purchasing a car and trading in an old car bery comfortable and easy. Thanks for your service Wellesley Toyota. More
by Smitty162
Employees Worked With
Mike Garron, Shaun Fisher
