Wellesley Toyota - Service Center

Fast caring service I came in on a Saturday with no appointment - my windshield wiper had shredded (on a new car), however it was not under warranty. When I pulled out my I came in on a Saturday with no appointment - my windshield wiper had shredded (on a new car), however it was not under warranty. When I pulled out my wallet to pay, Bob said “on the house.” This is not the first time I have been to them and they are a fantastic service department! More

Well done Professional, efficient, forthcoming: all are apt descriptors for the service department. From the first phone call to the pick-up, the process was w Professional, efficient, forthcoming: all are apt descriptors for the service department. From the first phone call to the pick-up, the process was well handled. More

Great Service Team I've been getting my 4Runner serviced at this dealership for about 4 years and have had great experiences. The service team is always friendly and I've been getting my 4Runner serviced at this dealership for about 4 years and have had great experiences. The service team is always friendly and have a firm understanding of what each service entails. They are clear about what parts are deteriorating and give fair estimates of when to replace each part by. My car is under warranty and they were proactive in fixing some issues that were covered, offering me a rental car for the day to address the problem. More

26 excellent years, so far! Our family first bought a new Toyota Previa from Wellesley Toyota in 1992 after comparison shopping at many dealerships. After 200,000 very reliable m Our family first bought a new Toyota Previa from Wellesley Toyota in 1992 after comparison shopping at many dealerships. After 200,000 very reliable miles, we bought another! Now, when it’s time to buy, we just call Wellesley Toyota because of the phenomenal Service department. We know our Wellesley Toyota vehicles (our family history count is now seven) will be perfectly and honestly cared for. Every single time! More

Responsible, committed. We bought a new Rav 4 here in July. I recently took it in for service. After noticing a small dent in the side the dealership took care of it for m We bought a new Rav 4 here in July. I recently took it in for service. After noticing a small dent in the side the dealership took care of it for me without question. Service was excellent. More

Consistent excellence I purchased my first vehicle from Wellesley Toyota in 1993 and three more since. Each transaction was pleasant and professional however it is the serv I purchased my first vehicle from Wellesley Toyota in 1993 and three more since. Each transaction was pleasant and professional however it is the service department that has made me a fan of this organization. From the very first oil change they have been professional, courteous and have bent over backwards to assure my satisfaction. I give Justin and his team my highest rating. More

Horrible experience I went in for service and it took more than twice as long as they estimated -- 7 hours instead of the 3 they promised -- and no one even bothered to c I went in for service and it took more than twice as long as they estimated -- 7 hours instead of the 3 they promised -- and no one even bothered to call me to tell me there was a delay. No apology. No compensation. Their excuse was overbooking. And I missed an important meeting because of their total lack of accountability and consideration. Don't waste your money with this dealership! More

Damaged car Please do not have your car serviced here. I brought mine in for routine service. I was left with a damaged car and a denial by them of any responsi Please do not have your car serviced here. I brought mine in for routine service. I was left with a damaged car and a denial by them of any responsibility. Please do not get work done here. It is not worth the risk. More