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Wellesley Volkswagen
Wellesley, MA
3,326 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,326 reviews
November 01, 2017
good and easy buying expierience Buying a car at Wellesley VW was very easy and not stressful .All the people i dealt with at the dealership were very professional and curteous. Buying a car at Wellesley VW was very easy and not stressful .All the people i dealt with at the dealership were very professional and curteous. More
by JMR
Employees Worked With
October 31, 2017
Great team, car and pricing. Just leased a '17 Passat SE following an earlier lease of '15 Passat. These are great cars. Experience with sales and support has been wonderful. J Just leased a '17 Passat SE following an earlier lease of '15 Passat. These are great cars. Experience with sales and support has been wonderful. Jens Albrecht - a hard working, straight shooter. More
by Jes S
Employees Worked With
October 30, 2017
Great Experience at Wellesley VW The lease on my 2014 Passat (which I got at Wellesley VW) was coming to an end and I wanted to move to a small SUV and a purchase, not a lease. The n The lease on my 2014 Passat (which I got at Wellesley VW) was coming to an end and I wanted to move to a small SUV and a purchase, not a lease. The new Tiguan had just come out and it was one of 5 vehicles that I was interested in. I worked with Jens Albrecht at Wellesley VW and he was terrific. The Tiguan was much better that any of the other vehicles that I looked at and the whole transaction was completed very quickly. My daughter and son-in-law liked the new Tiguan so much that they leased one from Wellesley VW as well. Be sure to ask for Jens when you go in. More
by Irwin
Employees Worked With
October 25, 2017
Quick and easy I found the car online and went in the next day to purchase it. The entire process was quick and easy. Jens was very easy going and explained everythi I found the car online and went in the next day to purchase it. The entire process was quick and easy. Jens was very easy going and explained everything to me thoroughly. More
by carcar
Employees Worked With
October 21, 2017
Would not recommend We were in the market for a new car and decided to visit this dealer in Wellesley. Before going we communicated with the dealer via email and were tol We were in the market for a new car and decided to visit this dealer in Wellesley. Before going we communicated with the dealer via email and were told that the car we wanted was available and they were willing to talk to us about price. 2 days later when we went to the dealer, the person we talked to (different from the person on email) said they never had the car. He literally laughed when we asked him about the price we were looking to pay and did not even bother introducing himself or asking what we wanted. This was atrocious service. I guess it caters to rich Wellesley folk who could not care less that the swarmy dealers make a few $1000 s off of them. More
by SD
October 08, 2017
Great dealership I wanted a two-door GTI which meant I had to look for a used vehicle. This dealership had a like-new 2015 with only 14k miles on it. Marc Schoenhamme I wanted a two-door GTI which meant I had to look for a used vehicle. This dealership had a like-new 2015 with only 14k miles on it. Marc Schoenhammer took me on my test drive and explained all the new features and upgrades that have been added since my 2010 model. More
by cmoney
Employees Worked With
Marc Schoenhammer
October 06, 2017
Won't deal with you over phone or email Keep moving on to another dealer if you want to conduct a purchase over email or phone. These guys won't do it. On two separate occasions (one by emai Keep moving on to another dealer if you want to conduct a purchase over email or phone. These guys won't do it. On two separate occasions (one by email, one by phone), I tried to get a deal going that I was totally prepared to do given a fair price and amount of courtesy. When I contacted by email, they would not give me a quote unless I "came in" to the dealership. Second try, I called, got a quote on a lease, then was told that they would send me the draft lease agreement spelling out the terms so I could make certain this was the deal I was coming in to sign. They never emailed the documents. Never got back to me. Mind you, they told me this was a "today only deal". You'll also be surprised that the price quoted on the website includes incentives that 90+% of the public don't quantify for. Can't understand how these guys have such a high rating on this site. Awful sales customer service. These guys embody why direct manufacturer sales need to be made legal. More
by nc821
Employees Worked With
Tito Esquivel
October 05, 2017
Great experience Went to meet Marc to purchase one vehicle but found another, certified used toureg which was a great deal. Love it! The whole process was quick and e Went to meet Marc to purchase one vehicle but found another, certified used toureg which was a great deal. Love it! The whole process was quick and easy, and I was in my new car in 2 days! Great price for my trade too. Highly recommended for fast, friendly service! More
by Dschub
Employees Worked With
Marc Schoenhammer
October 03, 2017
Amazing buying experience It was an amazing buying experience. Jens Albrecht really made sure everything went smoothly. He was very patient in explaining everything about the c It was an amazing buying experience. Jens Albrecht really made sure everything went smoothly. He was very patient in explaining everything about the car I was interested in and also helping me find the one with all the options I wanted. More
by Arg
Employees Worked With
September 29, 2017
Great Experience with Service and Sales I traded a 2007 Toureg in for a new Passat and Jens Albrecht did a terrific job of helping me find the car I wanted. My overall experience at Wellesle I traded a 2007 Toureg in for a new Passat and Jens Albrecht did a terrific job of helping me find the car I wanted. My overall experience at Wellesley VW was an A+. More
by Joe Patneaude
Employees Worked With
