Wellesley Volkswagen - Service Center

I have been using these guys for service since Bernardi VW closed a few years back. I have always found them to be honest, dependable and reasonable. They have squeezed me in on more than one occasion when VW closed a few years back. I have always found them to be honest, dependable and reasonable. They have squeezed me in on more than one occasion when I've been in a jam. As a result of the level of service that we've received over the years, we just purchased a new Tiguan for our daughter from them. We found their sales dept. to be equally as helpful and accommodating. More

This service dept is the best around without a doubt. No other dealers even come close. I wouldn't trust anyone else with my car. other dealers even come close. I wouldn't trust anyone else with my car. More

Mike and his crew are very dependable. They are true to their word. What ever issues I have encountered they took care of the problem with Volkswagon. their word. What ever issues I have encountered they took care of the problem with Volkswagon. More

I recommend Aurelio most highly. He is I recommend Aurelio most highly. He is knowledgeable,articulate and very pleasant to talk with. He puts one at ease by his relaxed manner. No press I recommend Aurelio most highly. He is knowledgeable,articulate and very pleasant to talk with. He puts one at ease by his relaxed manner. No pressure is exerted and questions are answered clearly and thoroughly. I was somewhat hesitant of the Jetta I previously thought I would buy but he convinced me to look at another model which indeed met my expectations. I leased the car without hesitation. Now that I have driven it I can confirm that I am very pleased with it. I am also grateful to Aurelio for his excellent assistance More

I had been a service customer of Wellesley VW since around 1978. They had taken care of my family’s cars 1 Cabriolet,2 Mazdas (when you were a dealer), 1 Golf, and 3 Jettas which had all available 4 around 1978. They had taken care of my family’s cars 1 Cabriolet,2 Mazdas (when you were a dealer), 1 Golf, and 3 Jettas which had all available 4 and 6 cylinder variations. Three years ago I opted to try a Hyundai and although the car was OK, I could not find a Service department that came even close to the level of responsiveness and expertise of Wellesley VW. That’s one of the main reasons I bought my new VW Tiguan from your dealership this June. It’s good to be back. My wife traded her Jetta 3 ½ years ago for an Forester. Even though she likes her car almost as much as the Jetta wagon she traded, Subaru service departments are nothing like yours. The quality difference is hard to miss. More

Over the years, I have been bringing my car to Wellesley VW for service and could not be more pleased with their professionalism, honesty and timeliness. Ian is very thorough in explaining the work that n VW for service and could not be more pleased with their professionalism, honesty and timeliness. Ian is very thorough in explaining the work that needs to be completed on the car and answering my questions. More

Ive been bringing my R32 to this place for service for the last 4 years. The staff in knowledgable and friendly, unlike the dealership where I purchased the car. Their prices are fair and I've never had a the last 4 years. The staff in knowledgable and friendly, unlike the dealership where I purchased the car. Their prices are fair and I've never had an issue.. I wouldn't hesitate to recommend them to anyone. More

I brought my car in for service and everything went well. Upon picking up my car, my sales person, Aurelio Pabon, greeted me and asked how me and my family were doing. He mentioned some of the new models tha Upon picking up my car, my sales person, Aurelio Pabon, greeted me and asked how me and my family were doing. He mentioned some of the new models that just came out and asked if I was enjoying my new VW CC. Aurelio is a very customer focused sales person who does a great job in treating everyone he works with in a very professional and respectful manner. I will be buying my next car from Aurelio at Wellesley Volkswagen. More

We had bought a brand new VW Golf TDI 2011 and had problems with the car stalling. We were looking around for a convenient location, near work (Wellesley College) where we could drop off the car for problems with the car stalling. We were looking around for a convenient location, near work (Wellesley College) where we could drop off the car for service (we had bought the car a month before) at a dealer in a different suburb. I called service, introduced myself and explained why we were interested in using Wellesley Toyota. I was not being unreasonably lengthy, and before I was ten words into my talk, he said, in a disintersted voice "How can I help you?" I started again, but was again interrupted. On the face of it, it sounded as if he had not heard a word I was saying, nor could care less. I told him that perhaps I would go back to the other dealer, where, for better and worse, they listened to their customers, paiful as this sometimes may be. That was the end of the conversation. VW in Wellesley may be very competent, but a little empathy would have gone a long way. When your brand new car has a safety problem, you expect a little patient. I do not know his name; he did not offer it. This happened at about 8:50 AM on 16 February. More