Wellesley Volkswagen - Service Center

I recommend Aurelio most highly. He is I recommend Aurelio most highly. He is knowledgeable,articulate and very pleasant to talk with. He puts one at ease by his relaxed manner. No press I recommend Aurelio most highly. He is knowledgeable,articulate and very pleasant to talk with. He puts one at ease by his relaxed manner. No pressure is exerted and questions are answered clearly and thoroughly. I was somewhat hesitant of the Jetta I previously thought I would buy but he convinced me to look at another model which indeed met my expectations. I leased the car without hesitation. Now that I have driven it I can confirm that I am very pleased with it. I am also grateful to Aurelio for his excellent assistance More

I had been a service customer of Wellesley VW since around 1978. They had taken care of my family’s cars 1 Cabriolet,2 Mazdas (when you were a dealer), 1 Golf, and 3 Jettas which had all available 4 around 1978. They had taken care of my family’s cars 1 Cabriolet,2 Mazdas (when you were a dealer), 1 Golf, and 3 Jettas which had all available 4 and 6 cylinder variations. Three years ago I opted to try a Hyundai and although the car was OK, I could not find a Service department that came even close to the level of responsiveness and expertise of Wellesley VW. That’s one of the main reasons I bought my new VW Tiguan from your dealership this June. It’s good to be back. My wife traded her Jetta 3 ½ years ago for an Forester. Even though she likes her car almost as much as the Jetta wagon she traded, Subaru service departments are nothing like yours. The quality difference is hard to miss. More

Over the years, I have been bringing my car to Wellesley VW for service and could not be more pleased with their professionalism, honesty and timeliness. Ian is very thorough in explaining the work that n VW for service and could not be more pleased with their professionalism, honesty and timeliness. Ian is very thorough in explaining the work that needs to be completed on the car and answering my questions. More

Ive been bringing my R32 to this place for service for the last 4 years. The staff in knowledgable and friendly, unlike the dealership where I purchased the car. Their prices are fair and I've never had a the last 4 years. The staff in knowledgable and friendly, unlike the dealership where I purchased the car. Their prices are fair and I've never had an issue.. I wouldn't hesitate to recommend them to anyone. More

I brought my car in for service and everything went well. Upon picking up my car, my sales person, Aurelio Pabon, greeted me and asked how me and my family were doing. He mentioned some of the new models tha Upon picking up my car, my sales person, Aurelio Pabon, greeted me and asked how me and my family were doing. He mentioned some of the new models that just came out and asked if I was enjoying my new VW CC. Aurelio is a very customer focused sales person who does a great job in treating everyone he works with in a very professional and respectful manner. I will be buying my next car from Aurelio at Wellesley Volkswagen. More

We had bought a brand new VW Golf TDI 2011 and had problems with the car stalling. We were looking around for a convenient location, near work (Wellesley College) where we could drop off the car for problems with the car stalling. We were looking around for a convenient location, near work (Wellesley College) where we could drop off the car for service (we had bought the car a month before) at a dealer in a different suburb. I called service, introduced myself and explained why we were interested in using Wellesley Toyota. I was not being unreasonably lengthy, and before I was ten words into my talk, he said, in a disintersted voice "How can I help you?" I started again, but was again interrupted. On the face of it, it sounded as if he had not heard a word I was saying, nor could care less. I told him that perhaps I would go back to the other dealer, where, for better and worse, they listened to their customers, paiful as this sometimes may be. That was the end of the conversation. VW in Wellesley may be very competent, but a little empathy would have gone a long way. When your brand new car has a safety problem, you expect a little patient. I do not know his name; he did not offer it. This happened at about 8:50 AM on 16 February. More

I always have my VW serviced at Wellesley because they are always fair on the price and stand behind their work. Whenever I've had any sort of problem, they fit me in that day and either get it repaired are always fair on the price and stand behind their work. Whenever I've had any sort of problem, they fit me in that day and either get it repaired while I wait or get me a loaner. They do not play any of the games that some of their competitors do. They are honest and get the job done for you. If you need to have your car servied, I would recommend taking it to Wellesley VW and asking for Ian. More

I started to notice that the check engine light would come on periodically on my '06 Jetta GLI. Then it stayed on, so I brought it to Wellesley VW. Ian had it checked out and they saw a few cylinder mi come on periodically on my '06 Jetta GLI. Then it stayed on, so I brought it to Wellesley VW. Ian had it checked out and they saw a few cylinder misfires, resolved that, cleared the codes and had me back on my way in short order. This was good for a few days, then the check engine light came back on, so we repeated the process. Ian apologized, had it looked at again, and the same thing occurred. The check engine light came back on again after a few days. I called Ian back, and he was very apologetic that this kept occurring and arranged for me to leave the car for a few days and got me a rental so they could get to the bottom of the issue. I was getting quite frustrated with my vehicle, but Ian had a great attitude, was very helpful at each step, and was determined to get this resolved for me. It turned out to be a very difficult situation, and they had to call in an expert from VW to come in a spend some time with it. It was something that was quite rare and turned out to be multiple cylinder misfires that were not easily resolved, but they did. It has been working great for sometime now, and runs better than ever! I have to thank Ian for his helpfulness, great attitude, and willingness to go above and beyond in getting this issue rectified for me. I'm sure it got to be frustrating on his end, but he never made me feel as though he was, and was there each step of the way working on this for me. I know that if I have any issues with my vehicle going forward I would not hesitate to bring it right back to Wellesley VW, and would recommend them to anyone. Their service department is great and the customer service is excellent. Thank you!! More

I had an issue with my New Beetle - it was leaking water in the back window. I brought it to Wellesley VW and it turned out to be EXTREMELY difficult to diagnose - took several months to fix. The leak did in the back window. I brought it to Wellesley VW and it turned out to be EXTREMELY difficult to diagnose - took several months to fix. The leak didn't have a real pattern to it. Sometimes it would rain a lot & no leak, and other times just a little bit of rain would set it off. I was getting extremely frustrated with the CAR, but Ian & the service team at Wellesley VW kept taking it back to try again. They even got an expert from VW to check it out & he had never seen anything like it. FINALLY, they determined that my poor car had a defective sunroof and replaced the entire sunroof mechanism. It has been almost a year since this was fixed and it's working GREAT! I applaud Ian for NEVER giving up and taking ownership of the problem. Not once did he turn me away or make me feel like I was being a demanding customer. He was always there, ready to try again and even apologized for not having fixed it as they thought. Hopefully my car won't give me another mystery like this one, but if it does at least I can count on a great service department as well as excellent customer service. Great job! More

I had issues that needed to be resolved regarding my new car, starting with the airbag light being on. After discovering that it was covered under a recall, Ian quoted me on a 3 hour repair time. I also bro car, starting with the airbag light being on. After discovering that it was covered under a recall, Ian quoted me on a 3 hour repair time. I also brought up a few wear-and-tear problems and little bugs that came up over a 500 mile trip. He went above and beyond to take care of everything at no charge to me, and was done an hour early! I had to stop flirting with a cute barista at the Starbucks across the street to pick up my baby. All in all, a great experience. More