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Wellesley Volkswagen - Service Center
Wellesley, MA
1,029 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,029 Reviews of Wellesley Volkswagen - Service Center
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May 25, 2014
Not my favorite To make a long story short I went there and got a part. After getting home I noticed that other people had paid half the cost that I paid for the sam To make a long story short I went there and got a part. After getting home I noticed that other people had paid half the cost that I paid for the same item. I emailed them around three days ago and got no response and also sent them another email and I still have gotten no response. The whole time I was there (20 min) I walked around the dealership and the lot looking at different cars. The whole time not one person came up and said hello or offered to help me with anything. I'm not going to lie I wasn't here long, but from my short experience I would shop elsewhere for a car or part. note- I will say the man in the service / parts desk area was extremely helpful and freindly More
by VW2008
Employees Worked With
none
Helpful October 31, 2013
I wish every dealers service dept. was as good as this one.. I have tried other vw dealers in the area and this one blows them away. Believe it or not, they actually listen to your concerns and try to hel one.. I have tried other vw dealers in the area and this one blows them away. Believe it or not, they actually listen to your concerns and try to help you fix them without spending a lot of money. My '03 Jetta needed a computer module a few weeks back and Ian (my service rep) found me a used one and installed if for less than half the cost of a new one. I have and would recommend this place to anyone. More
by nausetlights1
Employees Worked With
Ian bray
October 29, 2013
Finally my dashboard noise is cured. Both Ian and Chris were fantastic, I was provided with a free loaner car and more importantly my noise is gone. It took three different dealerships to repair this issue were fantastic, I was provided with a free loaner car and more importantly my noise is gone. It took three different dealerships to repair this issue, and Wellesley VW was amazing in both repair process, and the actual repair. Thanks so much!! More
by Vwguy78
Employees Worked With
Ian bray
October 26, 2013
The service at this dealership is top notch. I have lived in different parts of the country and owned many different cars, including a fair amount of luxury cars. This place without a doubt, tops them all f in different parts of the country and owned many different cars, including a fair amount of luxury cars. This place without a doubt, tops them all for service. Ian is the guy that usually helps me out, but all of the guys I have ever dealt with there have even great. More
by Soxfan1975
Employees Worked With
Ian, Mike
August 28, 2013
Very poor experience with the service department! [Hence the length of this review] I never got the impression that they were NOT trying to screw me. I brought my VW Jetta TDI to VW Wellesley service the length of this review] I never got the impression that they were NOT trying to screw me. I brought my VW Jetta TDI to VW Wellesley service department and left my car with Mike to have a check engine light diagnosed (which I had already done by a separate mechanic so I knew what the fault codes were). Diagnosis came back and Mike said that it would be a $1,000 repair. When I asked Mike to email me a write-up of the diagnosis or at least an "itemization" of what they intended to do, he acted like I was asking him to rewrite the Magna Carta. After a 5 minute conversation that made me feel like I was in the Twilight Zone (ie. is this guy seriously asking me "why" I wanted to see a breakdown of a $1,000 work order?) I finally told him not to do anything and that I would pick the car up the next day. Remember what I said about them never giving me the impression that they were NOT trying to screw me? Well, this is a perfect example; if he didn't have anything to hide then why wouldn't he give me a detailed (ie line-by-line) report of the work that they proposed to do on my car? It was like pulling teeth trying to get this, which ultimately does not make me want to trust this guy, or the dealership, to do ANYTHING to my car. Fast forward to the next day: I pick up my car (begrudgingly pay the $112 "diagnosis fee") and start calling VW of America to see if any of the work is covered under warranty. [oh and do you think Mike or anybody at VW Wellesley tried to help me with this warranty issue...NOPE - its money out of their pocket. I asked them if it was covered and they said no, flat out "no"] After a few days of conversations, VW of America ultimately decides to cover 1/3 of the work under warranty (thanks VW) so I at least get $300 towards my repairs. But, I decide that I don't trust Mike or the guys at Wellesley AT ALL so I have them fix the part that is under warranty and nothing else. Instead I decided to have a VW "specialist" look at the other problem that was not covered under warranty and thus not fixed by VW Wellesley. I had done research at this point and found a guy south of Boston who sounds like he really knows his stuff - especially relating to the TDIs. Long story short, I pick up the car and am taking it to this VW "Specialist" in Braintree (isn't it ironic that the VW "specialist" in this case is not actually a VW dealer???) and when I get to this guy's shop, I pop open the hood of my engine, and what do I see?? Sitting in plain sight: there is a set of socket wrench heads sitting on my engine cover. Apparently, the VW Wellesley mechanic closed the hood of my car forgetting that he left a set of socket wrench adapters on my engine!!!! Ever since I left the VW dealership, I had been driving around with the dealerships' tools rattling around in my engine compartment!!! Talk about a potential disaster: what would happen if one of those socket wrench bits bounced into my timing belt or the fan, or any moving part / orifice in my engine????? That would have been BIGTIME problems! Lawsuit and liability central!!! Just to b clear: here's why I am writing this...... I can deal with getting screwed on price at the dealership service department, I can deal with paying $112 for a VW flunkie mechanic to plug in a vag-com and diagnose what a guy at AutoZone can do for free, I can deal with the honest mistake that a flunkie mechanic left his tools in my engine compartment... however, I can not deal with Mike and the people at VW Wellesley not understanding the liability of what they had just done: and instead hanging up the phone on me because they were mad that I had discarded the tools. Mike was LESS concerned about the damage that could have been caused from that foreign tool lodging itself somewhere in my engine and MORE concerned with the fact that he is out the $29 bucks that those tools cost. I will NEVER go to VW Wellesley again: not for service, not for sales, not for a $112 check engine light, not to drop off misplaced mechanics tools, NOT FOR NOTHIN'!! FYI....if anyone is looking for an honest mechanic to work on their VW in the Boston area, call Chris Hill at Kraftwerke. He has my car right now fixing the problem with my car that I REFUSED to let VW Wellesley fix. More
by unhappytdi
Employees Worked With
Mike (service)
November 05, 2012
I have been using these guys for service since Bernardi VW closed a few years back. I have always found them to be honest, dependable and reasonable. They have squeezed me in on more than one occasion when VW closed a few years back. I have always found them to be honest, dependable and reasonable. They have squeezed me in on more than one occasion when I've been in a jam. As a result of the level of service that we've received over the years, we just purchased a new Tiguan for our daughter from them. We found their sales dept. to be equally as helpful and accommodating. More
by letsgoskinh
Employees Worked With
Ian, Jamie
September 20, 2012
Mike and his crew are very dependable. They are true to their word. What ever issues I have encountered they took care of the problem with Volkswagon. their word. What ever issues I have encountered they took care of the problem with Volkswagon. More
by Mike Elcock
Employees Worked With
Mike Kandalaft
September 11, 2012
I recommend Aurelio most highly. He is I recommend Aurelio most highly. He is knowledgeable,articulate and very pleasant to talk with. He puts one at ease by his relaxed manner. No press I recommend Aurelio most highly. He is knowledgeable,articulate and very pleasant to talk with. He puts one at ease by his relaxed manner. No pressure is exerted and questions are answered clearly and thoroughly. I was somewhat hesitant of the Jetta I previously thought I would buy but he convinced me to look at another model which indeed met my expectations. I leased the car without hesitation. Now that I have driven it I can confirm that I am very pleased with it. I am also grateful to Aurelio for his excellent assistance More
by Laura Iansiti
Employees Worked With
AURELIO PABON
August 28, 2012
I had been a service customer of Wellesley VW since around 1978. They had taken care of my family’s cars 1 Cabriolet,2 Mazdas (when you were a dealer), 1 Golf, and 3 Jettas which had all available 4 around 1978. They had taken care of my family’s cars 1 Cabriolet,2 Mazdas (when you were a dealer), 1 Golf, and 3 Jettas which had all available 4 and 6 cylinder variations. Three years ago I opted to try a Hyundai and although the car was OK, I could not find a Service department that came even close to the level of responsiveness and expertise of Wellesley VW. That’s one of the main reasons I bought my new VW Tiguan from your dealership this June. It’s good to be back. My wife traded her Jetta 3 ½ years ago for an Forester. Even though she likes her car almost as much as the Jetta wagon she traded, Subaru service departments are nothing like yours. The quality difference is hard to miss. More
by alanmg1973
Employees Worked With
Mike Kandalaft
