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Wellesley Volkswagen - Service Center
Wellesley, MA
1,302 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,302 Reviews of Wellesley Volkswagen - Service Center
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July 04, 2021
I am so disappointed in Wellesley VW. I purchased my Golf from them four years ago. It has only 15,000 miles on it. At the "4-year or 40,000-mile service" check last week, (which cost $700) I was told Golf from them four years ago. It has only 15,000 miles on it. At the "4-year or 40,000-mile service" check last week, (which cost $700) I was told that the "damaged front radar sensor needs to be replaced," at a cost of almost $1900! For a second opinion, I took it to the well-respected Boston VW service center, in Watertown, and learned after more than three hours of testing that there were NO faults indicated at all, and that it only needed a new bezel (guard) over the sensor because the bezel was bent. That new part cost $15, plus $180 in labor..a far cry from the $1900 that I felt I was being pushed toward at Wellesley VW (where I was even encouraged to call my insurance company that night to see if it was covered!) I can't help but feel that because I am an older women that I was being taken advantage of at Wellesley VW. Needless to say, that was my last visit. More
by A happy "Golf"er!
Verified CustomerEmployees Worked With
July 01, 2021
Thanks a lot to Wellesley VW and especially Eric Tonkonogy for a great experience leasing my new VW. It is great when all your questions are answered not only by professionals, but simply nice peopl Tonkonogy for a great experience leasing my new VW. It is great when all your questions are answered not only by professionals, but simply nice people. Will definitely come back in 3 years. More
by Katya V
Employees Worked With
June 28, 2021
Great service department - very good communication and timely service in particular. They even proactively applied a coupon for our benefit - which was a very minor savings but appreciated nonetheless. timely service in particular. They even proactively applied a coupon for our benefit - which was a very minor savings but appreciated nonetheless. More
by jay.pluhar
Employees Worked With
June 24, 2021
I needed Service for my car to go on a long trip South. I discussed with Karl the different options. He called me early in the day, we agreed on a plan given the tech's investigations. With coupons appl I discussed with Karl the different options. He called me early in the day, we agreed on a plan given the tech's investigations. With coupons applied, the cost was reasonable and I'm confident in the car's capability to make the trip. More
by PDGREEN
Employees Worked With
June 22, 2021
They got me in for an emergency repair. It’s not the first time they’ve been so responsive. first time they’ve been so responsive. More
by rayboston
June 22, 2021
Another good experience at Wellesley VW. The service and repair work is accurate and fairly priced.. The facility is clean and a comfortable place to wait. The staff is knowledgeable and willing to answer q repair work is accurate and fairly priced.. The facility is clean and a comfortable place to wait. The staff is knowledgeable and willing to answer questions about the work. More
by billc508
June 18, 2021
Drew Ricci was great. He helped me figure out a glitch with the VW Care maintenance plan on my Golf R so that I could use it at Wellesley VW. (I bought the car out of state and that dealer forgot to activ with the VW Care maintenance plan on my Golf R so that I could use it at Wellesley VW. (I bought the car out of state and that dealer forgot to activate the plan.) When the issue was fixed, he was super helpful and friendly in performing the 3 year maintenance and a couple other little things the car needed. In and out in a couple hours, and he checked in a couple times to update me. Not living in Wellesley, I have a few other dealers I could go to for service, and while I can't make comparisons, I've been really happy with the job the Wellesley team has done in the three years I've owned my (first) VW. Thanks, Drew! More
by Jon
Employees Worked With
June 17, 2021
This is a really well run service department. Excellent communication and follow up. Work is clearly articulated and the estimates are accurate. When there are service options they take the time to expla communication and follow up. Work is clearly articulated and the estimates are accurate. When there are service options they take the time to explain the pros/cons trade offs etc. no pressure. Super courteous. More
by SCOTT_BUTTERFIELD
June 14, 2021
Drew and the team at Wellesley VW are great. Drew is easy to work with, does what he says he's going to do, and in the time he says he's going to do it. I trust Drew to take care of my vehicle and to do so i to work with, does what he says he's going to do, and in the time he says he's going to do it. I trust Drew to take care of my vehicle and to do so in an honest and upfront manner. It was a refreshing experience taking my car to Wellesley VW and I will gladly make the extra drive from my house in Boston to service it here. More
by Henry D.
June 11, 2021
Dealt with: Drew RicciAssistant Service ManagerAn Dealt with: Drew Ricci Assistant Service Manager An outstanding service issue that had fallen through the cracks due to employee turnover. Drew p Dealt with: Drew Ricci Assistant Service Manager An outstanding service issue that had fallen through the cracks due to employee turnover. Drew picked up the ball and ran with it. Prompt attention to detail and a resolution to the matter with a detail thrown in as well. Did the right thing even though no one was really looking. Highly recommend. More
by AB
Employees Worked With
