Karl Christ

Wellesley Volkswagen responded

Your note about Karl’s helpful support and our top-notch communication reflects the level of care we strive to provide. Hearing that you appreciated our attention to detail during your Jetta’s service means a lot to our service team.

Wellesley Volkswagen responded

Good Morning Deb, I apologize as though you feel your most recent experience with us was one that lacked integrity or honesty. When looking at the history and each visit, we can be sure that every moment in conversation regarding what repairs were needed, the foresight to what else could come up, were all properly documented & translated to you so that you could then make an educated decision on what was best for you. Your first time visiting our service department was on 05/20/2026 where you had the concern of the A/C & Heat not being up-to-par & a Check Engine Light present on the dash. At that time, one of our factory trained technicians verified the Heater Core was in need of replacement along with the AC Condenser. The Heater Core linked to your Check Engine Light and the Condenser responsible for your lack of heat & air conditioning. We informed you at that time (which can be found on the copy of your invoice from that visit) that though we verified the AC Condenser was in need of replacement - the possibility of also needing a Compressor was in question. We always try to prep customers for what else could be in question when quoting out repairs of this magnitude or dollar amount in order to stay transparent & provide all the insight we can for you to make a justifiable decision on whether to proceed with repairs or not. You declined the repairs at that time but returned on 07/14/2026, ~3,000 miles later to proceed with the repairs. During that time of write-up on your second visit - we once again touched base that the A/C Condenser would have to be a starting point. We documented on the Repair Order the following “A/C CONDENSER EST $3900 - START WITH CONDENSOR FIRST…MAY ALSO NEED COMPRESSOR”. Less than 24 hours later we reached out to you on 07/15/2026 at 2:55PM verifying our initial assessment and you opted into the replacement of the A/C Compressor as well. This visit, a portion of the invoice was replacing your Rear Springs, Exhaust Clamp and Realigning your bumper as you mentioned you grazed against something. We did not “double” our initial estimate to replace the vehicles A/C Condenser - we pre-emptively brought to your attention, with our years of experience in repairing these vehicles, that there was a high-probability the A/C Compressor would also need replacement. We choose to give everything we know about what could occur to ensure our valued customers can plan, prepare and make a decision that makes the most sense to them when repairing their vehicle. We didn’t elude you to one-specific dollar amount - we left the door open that repairs could exceed what we could initially confirm prior to being given authorization of repair. As for the repairs you mentioned that were needed a week later - the codes we found in the system were correlated to your diesel-particulate filter & cooling fans. Codes that were not stored during your vehicle initial diagnostic. You are completely accurate in your review when you state we “eluded” to these codes - this is where we properly informed you of them, the timing in which they stored in the system (which was after we provided our initial estimate or began repairs) and once again, were honest-and-upfront in our findings. To state our team lacked integrity is not a fair assessment as we kept you in the loop, offered assistance in guiding you through the steps needed to replace your windshield under your insurance and foresight each time of what could potentially arise in order to provide an honest assessment. I apologize as though you feel there was a lack of honesty or that we came up short. I’d be happy to discuss this matter further at your convenience so we may address your concerns. All the best, Drew Ricci Service Manager Wellesley Volkswagen Inc. (781) 237-3553 dricci@buywellesleyvw.com

Wellesley Volkswagen responded

Knowing that our prompt, attentive service and clear explanations have earned your trust means a lot to us. We’re glad you found the proposed work explained clearly and feel confident leaving your Volkswagen Arteon in our care.

Wellesley Volkswagen responded

Thank you for the five-star rating and your recommendation of our service. Hearing that Drew and Karl put your needs first during the service on your Volkswagen Atlas means a lot to our service team.

Wellesley Volkswagen responded

Knowing your first service visit felt easy and smooth means a lot to our service department. We look forward to supporting you and your ID.4 with any future service needs.

Wellesley Volkswagen responded

Your feedback about the coffee and snacks station highlights our drive to make service visits comfortable. Hearing that the atmosphere and amenities met your expectations during service on your Volkswagen Atlas means a lot to Karl and our service team.

Wellesley Volkswagen responded

Your mention of our welcoming team during your first-year service visit for your Tiguan highlights how much we value attentive care. Your kind words and five-star rating mean a lot to our service team.

Wellesley Volkswagen responded

We’re glad Karl made the service on your Tiguan smooth and pleasant. Knowing you found our service friendly and helpful means a lot to our team.

Wellesley Volkswagen responded

Acknowledging Karl’s honesty and clear communication reflects our service department’s commitment to transparency. Hearing that the service on your Golf Alltrack met your expectations and that you’d recommend us means a great deal.