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Wellesley Volkswagen - Service Center
Wellesley, MA
1,317 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,317 Reviews of Wellesley Volkswagen - Service Center
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July 21, 2021
Very accommodating and helpful. I was told how long it would take to do the work and they were right on time. They touch up paint that I was unable to get at another dealership. Also I have purchased 2 would take to do the work and they were right on time. They touch up paint that I was unable to get at another dealership. Also I have purchased 2 Cars , Passats, in the last 5 years and I been pleased with the cars and service More
by Bob
Employees Worked With
July 20, 2021
Drew Ricci is one of the better service persons I have run across. He went out of his way to make sure I completely understood the issues and potential costs. He kept me in the loop during the entire pr run across. He went out of his way to make sure I completely understood the issues and potential costs. He kept me in the loop during the entire process. He went to great lengths to make sure I was satisfied with the process/experience. I would recommend Drew to any one. More
by overmatched
Employees Worked With
July 13, 2021
Wellesley VW service is super! Great customer service - actually worked to SAVE me money - and service was a lot faster than I anticipated! Great cars, great service!! actually worked to SAVE me money - and service was a lot faster than I anticipated! Great cars, great service!! More
by TSPILLAN
Verified CustomerEmployees Worked With
July 12, 2021
Great customer service once again! Sam was awesome and the shuttle was super convenient! The service was completed way faster than I had anticipated. Having purchased 2 cars within a 6 month period (oth the shuttle was super convenient! The service was completed way faster than I had anticipated. Having purchased 2 cars within a 6 month period (other car from another dealership) VW Wellesley blows away other dealerships in the area from Sales to Service. More
by petermcl007
Employees Worked With
Samantha
July 08, 2021
The Wellesley VW service department is top notch. Never any issues. Special shout out to Matt Pitts (Service Manager) and Sam Briody (Service Advisor). Ed Braga any issues. Special shout out to Matt Pitts (Service Manager) and Sam Briody (Service Advisor). Ed Braga More
by Ed B
Employees Worked With
Sam Briody, Matt Pitts
July 04, 2021
I am so disappointed in Wellesley VW. I purchased my Golf from them four years ago. It has only 15,000 miles on it. At the "4-year or 40,000-mile service" check last week, (which cost $700) I was told Golf from them four years ago. It has only 15,000 miles on it. At the "4-year or 40,000-mile service" check last week, (which cost $700) I was told that the "damaged front radar sensor needs to be replaced," at a cost of almost $1900! For a second opinion, I took it to the well-respected Boston VW service center, in Watertown, and learned after more than three hours of testing that there were NO faults indicated at all, and that it only needed a new bezel (guard) over the sensor because the bezel was bent. That new part cost $15, plus $180 in labor..a far cry from the $1900 that I felt I was being pushed toward at Wellesley VW (where I was even encouraged to call my insurance company that night to see if it was covered!) I can't help but feel that because I am an older women that I was being taken advantage of at Wellesley VW. Needless to say, that was my last visit. More
by A happy "Golf"er!
Employees Worked With
July 01, 2021
Thanks a lot to Wellesley VW and especially Eric Tonkonogy for a great experience leasing my new VW. It is great when all your questions are answered not only by professionals, but simply nice peopl Tonkonogy for a great experience leasing my new VW. It is great when all your questions are answered not only by professionals, but simply nice people. Will definitely come back in 3 years. More
by Katya V
Employees Worked With
June 28, 2021
Great service department - very good communication and timely service in particular. They even proactively applied a coupon for our benefit - which was a very minor savings but appreciated nonetheless. timely service in particular. They even proactively applied a coupon for our benefit - which was a very minor savings but appreciated nonetheless. More
by jay.pluhar
Employees Worked With
June 24, 2021
I needed Service for my car to go on a long trip South. I discussed with Karl the different options. He called me early in the day, we agreed on a plan given the tech's investigations. With coupons appl I discussed with Karl the different options. He called me early in the day, we agreed on a plan given the tech's investigations. With coupons applied, the cost was reasonable and I'm confident in the car's capability to make the trip. More
by PDGREEN
Employees Worked With
June 22, 2021
They got me in for an emergency repair. It’s not the first time they’ve been so responsive. first time they’ve been so responsive. More
by rayboston
