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Wellesley Volkswagen - Service Center
Wellesley, MA
1,297 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,297 Reviews of Wellesley Volkswagen - Service Center
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April 30, 2021
Felt big time scammed. Came into buy windshield wipers and then mentioned I had heard a loud muffler type sound in my trunk.Paid $100.00 to get it diagnosed. Drew came out with a bill for $1,700.00 to rep and then mentioned I had heard a loud muffler type sound in my trunk.Paid $100.00 to get it diagnosed. Drew came out with a bill for $1,700.00 to replace both the wheel bearings and springs and that it was so much better not to have an inspector come out. Sounded high in price to me considering it was going through a warranty policy I paid $2,800.00 for. After paying the $100.00 and waiting two hours for the results , i was told because of my high deductible it would cost me $ 1,200.. I left and went to a second certified vendor who had maintained my 2009 Audi A8, He found out, after his and the warranty inspector’s results, that the springs did not have to be replaced but the shocks did. So disappointing with my first experience with your dealership. You should be so ashamed! More
by JBMKTGEDGE
Verified CustomerEmployees Worked With
April 29, 2021
I have always liked my relationship with Wellesley VW and used it exclusively for my 2021 Beetle since I moved to Natick in 2016. However, I feel my faulty brakes should’ve been detected and questioned and used it exclusively for my 2021 Beetle since I moved to Natick in 2016. However, I feel my faulty brakes should’ve been detected and questioned during my last 70,000 service March 12- but they weren’t. They started to squeal about 2weeks ago and when I took my Beetle in for a look-see 4/27, an entire brake replacement was performed. I need my car to be safe. More
by JOANNADKING
Employees Worked With
April 23, 2021
Ease of appointment. Did not buy car here, but will have serviced. Coloniel of Medford should be as professional. Will work with Matt in future. serviced. Coloniel of Medford should be as professional. Will work with Matt in future. More
by RCDIS757
April 18, 2021
I completed this already I gave all 5 stars Great I completed this already I gave all 5 stars Great service professionalism Clean waiting area Efficient Cleaned car upon return Completed task I completed this already I gave all 5 stars Great service professionalism Clean waiting area Efficient Cleaned car upon return Completed task which I brought car in fir More
by ARIBURK
Employees Worked With
TJ Jabour
April 15, 2021
Great communication and excellent service! TJ is acknowledgeable, has great customer service skills and very accomodating. It was flawless transaction from scheduling to picking up car after repairs acknowledgeable, has great customer service skills and very accomodating. It was flawless transaction from scheduling to picking up car after repairs. Not surprise that this location 4.9 stars google reviews. Highly recommended! More
by Gintaras
Employees Worked With
TJ Jabour
April 10, 2021
Drew was straightforward about the cost. It really was the largest bill I received in a long time but over all the care is in good shape. the largest bill I received in a long time but over all the care is in good shape. More
by EdFleming
Employees Worked With
April 09, 2021
I’m always happy with the service I receive at Wellesley VW. They are very friendly and straightforward about the service needed. Have never had any issues and we bought two cars from them. VW. They are very friendly and straightforward about the service needed. Have never had any issues and we bought two cars from them. More
by ADENACB
Employees Worked With
TJ Jabour
April 07, 2021
Team was courteous and efficient. Drew always is looking out for the customer's best interest and takes the time to explain matters and issues well. out for the customer's best interest and takes the time to explain matters and issues well. More
by NDJOHNSON
April 07, 2021
Drew was great to work with. Was able to get to the bottom of the issue, and explained everything well. Would definitely return for next service and/or issue bottom of the issue, and explained everything well. Would definitely return for next service and/or issue More
by Connor
Employees Worked With
April 03, 2021
An excellent dealership for purchase or repair. The staff personnel are always willing to answer questions or give out information helpful in deciding which repairs should be made. personnel are always willing to answer questions or give out information helpful in deciding which repairs should be made. More
by billc508
