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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,381 Reviews

1,381 Reviews of Wellesley Volkswagen - Service Center

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June 10, 2021

Great service and communication. Supplied me with a loner car which was a huge help. Service was completed on time and whole experience was great! More

by KEITH53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2021

I brought my VW Beetle for service this past week. From making the appointment, to dropping it off, getting the service done and picking the car up, it was effortless. Everything was done to perfection! More

by JEANNE.GARAFALO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

JEANNE.GARAFALO responded

Absolutely!

June 02, 2021

Drew was helpful. I did not have to wait to check in. The refreshments were good and the waiting area was functional and clean. Thank you More

by THEHURLEYSARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2021

Drew, Karl, Heather and Matt run a tight ship and I wouldn’t service my Audi anywhere else. I was in and out quick and the job was done correct. I would recommend Wellesley VW to any friends and family More

by MEGGELS2911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather McEwan, Matt Pitts
May 31, 2021

Drew Ricci, Service Dept. kept me informed of all the additional repairs needed and the cost including showing me repair parts on line. Originally just scheduled the yearly maintenance appointment. More

by CMSLIWIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021

Friendly customer rep, kept me informed. Good Snacks. Fast wifi. This is a very good service experience. The ID.4 does not require a lot of maintenance but I am glad I performed the ID4 double check at W More

by pkshiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021

Excellent service experience. I am always impressed with Wellesley Volkswagen. The service is thorough, fairly priced and they always deliver when they promise. Staff is friendly and professional. More

by MROWEN7
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021

All work done as specified and on time. Very courteous staff. No issues at all. I'll be back here for service when I need it. More

by mngottlieb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021

So happy with VW Wellesley overall. Great timely service and reps. The Salesman Eric showed me the new ID wagon which I am interested to buy in the future. The service rep was waiting for me when I arrived More

by EGH70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Christ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric
May 19, 2021

I have worked with TJ Jabour many times for service on our vehicles. He has always been incredibly responsive and has met every commitment as promised. More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Jabour
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