Wellesley Volkswagen - Service Center

The service was kind, on-time, good with the safe procedure for COVID-19 prevention. I could return my car at the estimate time after short grocery shopping. procedure for COVID-19 prevention. I could return my car at the estimate time after short grocery shopping. More

Eminently professional, knowledgable, and fair I've been taking my Audi to Wellesley VW for service of all kinds for years. I have found the service department to be eminently professional, knowled I've been taking my Audi to Wellesley VW for service of all kinds for years. I have found the service department to be eminently professional, knowledgable, and fair. As the other reviewers indicate, this team is thorough and patient in explaining the nuances of the vehicle. I appreciate that they error on the side of safety and quality, but also give a range of options for procuring top tier OEM parts. In an auto world in which skepticism is advised, Wellesley VW has helped restore my confidence in the value of dealership-level expertise. More

Awesome service Drew as always took care good of me and my Golf this time. I had some major service and repairs that needed to be done. Everything was able to be done Drew as always took care good of me and my Golf this time. I had some major service and repairs that needed to be done. Everything was able to be done in a timely fashion and Drew was able to help me out with the price. He pays attention to every detail. More

Routine Maintenance Our service tech was wonderful. Very knowledgable, explained additional work needed, why it was needed and cost, before proceeding. Had the car ready Our service tech was wonderful. Very knowledgable, explained additional work needed, why it was needed and cost, before proceeding. Had the car ready when requested even with the additional work to be done. Highly recommend this tech and dealership! More

Routine Maintenance My recent service experience at this service center was very efficient and pleasant. Drew is easy to work with and I enjoy dealing with him. My recent service experience at this service center was very efficient and pleasant. Drew is easy to work with and I enjoy dealing with him. More

Great TDI Service Just got my Jetta TDI back from service. Drew Ricci handled the entire process like a true professional. He made sure my car was properly fixed and pr Just got my Jetta TDI back from service. Drew Ricci handled the entire process like a true professional. He made sure my car was properly fixed and provided me with a loaner for the time it was in the shop. Can't recommend highly enough. Thanks Drew! More

Nice and easy First service of my 2019 Atlas called in the morning and got same day service with lots of courtesy and "we can do it" attitude. First service of my 2019 Atlas called in the morning and got same day service with lots of courtesy and "we can do it" attitude. More

Could have been better I was told there was no simple mechanical key, so I bought an extra remote key and had it programmed in order to have a spare key. Total cost about $4 I was told there was no simple mechanical key, so I bought an extra remote key and had it programmed in order to have a spare key. Total cost about $450.00. Later I found out there is a simple mechanical key, which must be a fraction of the cost. Also the interior light was left on and the reprogramming altered my settings. More

Wasn’t really comfortable having to come for 10,000 mile service due to Covid 19. I would have preferred waiting . Thankfully l was the only person in waiting area. service due to Covid 19. I would have preferred waiting . Thankfully l was the only person in waiting area. More

Satisfying Visit The work I had done was expertly rendered and accurate. Staff is always ready to provide updates and give information in a timely manner. Excellent se The work I had done was expertly rendered and accurate. Staff is always ready to provide updates and give information in a timely manner. Excellent service. More