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Wellesley Volkswagen - Service Center
Wellesley, MA
1,357 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,357 Reviews of Wellesley Volkswagen - Service Center
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March 10, 2022
Excellent communication. timely appraised of vehicle status and expected outcomes. Accurate updates with no surprises. Drew is professional and friendly. timely appraised of vehicle status and expected outcomes. Accurate updates with no surprises. Drew is professional and friendly. More
by SCOTT_BUTTERFIELD
Employees Worked With
March 04, 2022
I’ve been going to Wellesley VW for over 12 years with 2 different cars. My extended family has been with you guys for over 40 years. My last 2 visits were just obnoxious. Dealt with the same person both ti different cars. My extended family has been with you guys for over 40 years. My last 2 visits were just obnoxious. Dealt with the same person both times. The first time I was cut off when I was discussing my concerns with something I wanted checked out; with service telling me they would check out my concern and never did. Second time although problems were found and my car is under warranty I was sent away and told to “drive it” and see what happens. Both times I also had to explain that the VW Diesel Warranty covers the CEL and anything involved in why it goes on. Your survive used to be so good, I don’t know how you guys went down hill (Ian, for example who I dealt with years ago was great) I am done with Wellesley VW and will be going to a new dealership. Continuation of this behavior will only have you lose more customers. There’s other VW dealerships out there. More
by GHAMPE91
Verified CustomerEmployees Worked With
March 03, 2022
Drew was very helpful and honest in assisting with my car trouble. His personal attention to detail and level of service went above and beyond what I was expecting. A pleasure to work with. trouble. His personal attention to detail and level of service went above and beyond what I was expecting. A pleasure to work with. More
by Jmwebb2009
February 28, 2022
I always have a great experience when going to Wellesley (volkswagon). They are always so kind and get things done as quickly as possible. I always work with Drew Ricky as we have built a great relationship (volkswagon). They are always so kind and get things done as quickly as possible. I always work with Drew Ricky as we have built a great relationship over the years. Whenever I have issues with my car I always call him and he immediately helps to solve it. More
by cfmanheimer
Employees Worked With
February 26, 2022
Love the service team here at Wellesley. They are always super helpful, respectful and go out of their way to assist. A few months ago was going through a really long recall process with my They are always super helpful, respectful and go out of their way to assist. A few months ago was going through a really long recall process with my Taos. Karl and his team went above and beyond to get me reimbursed for the time my car was out of commission. I really was so appreciative so wanted to send them a shoutout. More
by JAK
Employees Worked With
February 24, 2022
Sam, Karl & Drew are a nice and helpful persons. They took care of my issue twice and I got my car back within the time frame. Great team work. Thanks to VW service team. Alfred N. They took care of my issue twice and I got my car back within the time frame. Great team work. Thanks to VW service team. Alfred N. More
by alfredngan
February 23, 2022
Great service here. Went to service my car and was easy to schedule, felt very welcome and left in a short matter of time. Drew is a great professional. Went to service my car and was easy to schedule, felt very welcome and left in a short matter of time. Drew is a great professional. More
by perrydap11
Employees Worked With
February 21, 2022
Brought vehicle in for service - annual maintenance check. They did an excellent job. Samantha was a delight at point of check-in. She has wonderful customer service skills, very friendly. She comm check. They did an excellent job. Samantha was a delight at point of check-in. She has wonderful customer service skills, very friendly. She communicated to me throughout the process. She even assisted with the shuttle service. The driver was very pleasant as well. I had a great experience at the Wellesley VW service center. Thank you. ~ Kerri B. More
by KBASS1
Employees Worked With
Samantha Briody
February 21, 2022
In this VW they really care about their customers. Drew Ricci was extremely resourceful in finding the part I needed from other dealers, efficient with my time, effective, personable, and professional Drew Ricci was extremely resourceful in finding the part I needed from other dealers, efficient with my time, effective, personable, and professional. He went above and beyond to make sure all my car's needs were met. Would highly recommend asking for him specifically, everyone else was very nice too. It also has a very comfortable waiting area, with desks, toys for kids, snacks and a huge couch. More
by karina
Employees Worked With
February 19, 2022
Another good visit for service. My service was expertly done and in record time. I feel that I get good value for the money and I have confidence in the work. My service was expertly done and in record time. I feel that I get good value for the money and I have confidence in the work. More
by billc508
Employees Worked With
