Wellesley Volkswagen - Service Center

Above and beyond My service advisor Nicholas went above and beyond the call of duty to help me when my battery died and I could not start the car and his willingness t My service advisor Nicholas went above and beyond the call of duty to help me when my battery died and I could not start the car and his willingness to help is greatly appreciated. My vehicle would not start after going grocery shopping across the street, he walked over and jump started my vehicle and drove it to the dealer to have the battery replaced. He also accommodated me to get the car checked before a long trip. So thanks to him and Wellesley Volkswagen my car was prepared for the trip. This kind of service is why I bought my car at Wellesley Volkswagen. More

Poor, subpar service department I love VWs. My first car 35 years ago was a VW and I've always been a fan. In fact I had only VWs until an absolutely terrible experience with a lem I love VWs. My first car 35 years ago was a VW and I've always been a fan. In fact I had only VWs until an absolutely terrible experience with a lemon and poor service turned me off the brand. After a few BMWs, Saabs (remember them?) and an Audi, I went back to VW for my current car (Golf GTI). Terrific car. Love it. Not a single warranty claim. Very reliable. Too bad the service department at Wellesley VW isn't as good as the cars they sell. The reps that greet you when dropping off the car for servicing are, at best, indifferent, apathetic and disinterested. There is no welcome, there is no eye contact, there is no actual interest in you as a person, let alone a customer, or the issues your car may be experiencing. It's basically "Name? Give me the keys. Ok, we'll call you when it's ready. Next." So, you have to ask to learn more about what the service will entail, what it might cost. Heaven forbid you ask a specific question, as you definitely won't get an answer, but rather a vague "the mechanic has to look at it... we'll call you later." This poor customer service is bad enough, but it's far worse when the service needed is not explained adequately and/or the service performed is not done correctly. To wit, in my case an issue was misdiagnosed and explained to me as an unnecessary fix, one that could wait several months at least until my next annual service. Fast forward a few months and that initial issue? It turns out it wasn't insignificant at all and should have been fixed right away. As a result, the problem has gotten significantly worse and I'm now faced with a several thousand dollar bill. If Wellesley VW has made the correct diagnosis originally, I could have fixed the car for a few hundred dollars. The worst part? Absolutely no sense of accountability or responsibility from Wellesley VW. Even though I have all the paperwork from them, they dispute it... think about that... they dispute their own records! Frustrating, to say the least. Insulting really. And such a shame, given how great the cars are. This lack of service is so extreme that I won't be getting that new GTI. Way to go, Wellesley VW Service Department. You just lost your sales team what I imagine is a much-needed sale. More

Great service team Nick & Matt are excellent, great team, great service. I wouldn’t go elsewhere for mine or my wife’s Volkswagens. Keep up the good work! Nick & Matt are excellent, great team, great service. I wouldn’t go elsewhere for mine or my wife’s Volkswagens. Keep up the good work! More

Great Service!!!!! I've been servicing my Volkswagen at Wellesley VW for a few years now. I live closer to another VW dealership but I continue to make the extra 25 minu I've been servicing my Volkswagen at Wellesley VW for a few years now. I live closer to another VW dealership but I continue to make the extra 25 minute drive to Wellesley for service. The service department is friendly and knowledgeable.. If you own a VW I recommend you visit Wellesley. More

Service with a Smile I've been going to VW of Wellesley for about a year now. I switched from my last place because this service department is much better than the last. I I've been going to VW of Wellesley for about a year now. I switched from my last place because this service department is much better than the last. I never feel like they are taking advantage of me and will truly tell me what my car needs and will explain anything I have questions about. The guys there are great and the reason I keep bringing my car back. More

Satisfied Customer Had my 40k inspection a couple of days ago. As with the previous service appointments and the purchase of the car itself, everything went smooth and a Had my 40k inspection a couple of days ago. As with the previous service appointments and the purchase of the car itself, everything went smooth and as requested. I love this place, they treat you well and I feel that from sales to service, everybody has my best interest in mind. More

Not my favorite To make a long story short I went there and got a part. After getting home I noticed that other people had paid half the cost that I paid for the sam To make a long story short I went there and got a part. After getting home I noticed that other people had paid half the cost that I paid for the same item. I emailed them around three days ago and got no response and also sent them another email and I still have gotten no response. The whole time I was there (20 min) I walked around the dealership and the lot looking at different cars. The whole time not one person came up and said hello or offered to help me with anything. I'm not going to lie I wasn't here long, but from my short experience I would shop elsewhere for a car or part. note- I will say the man in the service / parts desk area was extremely helpful and freindly More

I wish every dealers service dept. was as good as this one.. I have tried other vw dealers in the area and this one blows them away. Believe it or not, they actually listen to your concerns and try to hel one.. I have tried other vw dealers in the area and this one blows them away. Believe it or not, they actually listen to your concerns and try to help you fix them without spending a lot of money. My '03 Jetta needed a computer module a few weeks back and Ian (my service rep) found me a used one and installed if for less than half the cost of a new one. I have and would recommend this place to anyone. More

Finally my dashboard noise is cured. Both Ian and Chris were fantastic, I was provided with a free loaner car and more importantly my noise is gone. It took three different dealerships to repair this issue were fantastic, I was provided with a free loaner car and more importantly my noise is gone. It took three different dealerships to repair this issue, and Wellesley VW was amazing in both repair process, and the actual repair. Thanks so much!! More

The service at this dealership is top notch. I have lived in different parts of the country and owned many different cars, including a fair amount of luxury cars. This place without a doubt, tops them all f in different parts of the country and owned many different cars, including a fair amount of luxury cars. This place without a doubt, tops them all for service. Ian is the guy that usually helps me out, but all of the guys I have ever dealt with there have even great. More