When I purchased my new car from the dealership, the service department was highlighted and so was the fact that I didn’t need an appointment for normal maintenance. My first couple of experiences have not been as expected. This time I arrived and was told that they couldn’t get me in and that I would need to come back in an hour. Which I did, and they got my car in. My issue is that it took almost 2 1/2 hours out of my day. I am not seeing the value in making a special trip to the dealership to service my car when I can get the same thing at other Mazda dealers or service stations.