Werner Mazda

Sales experience was great! We both had the great pleasure of working with Rob and Werner Mazda. When we decide on another Mazda we will think of Werner first! pleasure of working with Rob and Werner Mazda. When we decide on another Mazda we will think of Werner first! More

The sales people were very patient and informative. The sales person and finance people were very patient and easy to work with. We were not pushed into anything we didn't want. Even though it was at The sales person and finance people were very patient and easy to work with. We were not pushed into anything we didn't want. Even though it was at the end of the day we were allowed to take a car for a test drive with no rush to get back before the dealership closed. I would recommend this dealership to anyone looking for a car. More

Great customer service and comfortable environment The staff was super friendly and accommodating! The new building is comfortable and customer friendly. I bought my Mazda 6 here and will only take it The staff was super friendly and accommodating! The new building is comfortable and customer friendly. I bought my Mazda 6 here and will only take it here for service. I highly recommend Werner Mazda!! More

A great 👍 experience service was perfect and lorri was exceptional. Well done and thank you . I would recommend Werner Mazda to anyone looking to buy or lease. exceptional. Well done and thank you . I would recommend Werner Mazda to anyone looking to buy or lease. More

Easy, no pressure experience I had decided on a Mazda for my next car because of their design language as well as their reputation for excellent driving dynamics. What I hadn’t d I had decided on a Mazda for my next car because of their design language as well as their reputation for excellent driving dynamics. What I hadn’t decided on was a particular model. I made an appointment with Rob to do some test driving and the process couldn’t have been simpler. I test drove 4 different models. Each time I returned with one Rob had the next one lined up for me to drive. Afterward we talked about my preferences and it was abundantly clear that there was going to be no pressure from Rob to make an impulsive purchase. The following week, after a couple more test drives, I made up my mind on a Mazda6 and we began the process of putting together a deal I was comfortable with. Very little back and forth and Rob presented me with a written quote I was happy with. The final purchase was the easiest I’ve ever had. Rob had the car ready to go, explained all the details and the paperwork was a breeze with the exact number we agreed on. I was on the road, enjoying my new car in no time at all. I found Rob to be exceptional and my feeling is that his performance is indicative of the high level Werner Mazda operates at. More

Engine gone At first when I called and spoke to Tim in the service center I felt as though he did not treat me like I knew what I was talking about...as a woman c At first when I called and spoke to Tim in the service center I felt as though he did not treat me like I knew what I was talking about...as a woman calling about her car. When my husband called he got a totally different experience as far as treatment goes. Tim told me it would be ok to drive my car. He told my husband to have it towed up to Manchester and not drive it. Tim at first told me he could not fit me in for at least a week and then my husband said he was just going to get it towed up there and all of a sudden they looked were ably to look at it the next day. They had my car for almost 3 weeks. I was not offered a car to cover the time it took them to fix the car. I did tell them I had another car but after thinking about it, I was told when I bought the car that I would get a car to use for as long as it took to fix the car. Also at first I was told it was the total engine that needed to be replaced but then they told my husband it was just a part to the engine. I don't know what to believe if they just cut corners and did not replace the entire engine as they said they needed to. The woman I spoke to was very nice to me... More

Jay at Werner Mazda is amazing! He made my leasing process super fast and easy while making sure I got the best deal. Highly recommend! process super fast and easy while making sure I got the best deal. Highly recommend! More

Not the Werner I Knew Had my first service appointment at the new dealership and was rather disappointed. I had nothing but good experiences when Werner was at the old loca Had my first service appointment at the new dealership and was rather disappointed. I had nothing but good experiences when Werner was at the old location. For this appointment, I was scheduled for an oil change and tire rotation. I arrived on time but my car was not even moved for the first 45 minutes. After about an hour and 20 minutes I was told everything looked great on the car and they were finishing up with a vacuum and wash (as had been standard with Werner). Finally got the car back after an additional 20 minutes and it wasn't vacuumed or washed. The new location is a huge upgrade but I'm hoping this isn't the new standard of service. More

Very flexible & helpful For me car buying is a dreaded experience. We found Werner Mazda to be very helpful, & easy to work with, especially so sales pressure. I would defin For me car buying is a dreaded experience. We found Werner Mazda to be very helpful, & easy to work with, especially so sales pressure. I would definitely recommend them in the future More

2 New Mazdas We knew the vehicles we wanted, we just had to make a deal. David Lee made that easy with allowing us to complete the deal over the phone and getting We knew the vehicles we wanted, we just had to make a deal. David Lee made that easy with allowing us to complete the deal over the phone and getting us to a place we felt good. He then followed that up by getting the cars ready and helping us with obtaining a sweet deal on our car insurance. He provided such great service I recommended David to my sister as she is in the market for a new vehicle. From a finance stance, Jay made that piece easy and quick. More