Werner Mazda

They did not give me a good price for my trade in. And they told me they were going to give me a better price than the one on the window and they did not! When i got my first bill i saw the window price o they told me they were going to give me a better price than the one on the window and they did not! When i got my first bill i saw the window price on it. So they clearly lied to my face when they said they would give me a deal. Would of went to the place down the street that said they would give me 4 grand off the asking price like werner mazda said they were going to do but never did. More

My husband and I went to many dealerships over the past two months and found that each one would make a promise to us that they could not keep. Which was not a big surprise to us, but when I called Werner two months and found that each one would make a promise to us that they could not keep. Which was not a big surprise to us, but when I called Werner Mazda and spoke with Rich, I explained to him what we were looking for and what our needs were, and throughout the day Rich and I went back and forth on the price range we wanted to stay in and not only was Rich amazing, upfront and honest the business manager Bill was as well. I will be going back to Werner Mazda to buy any vehicle that my family and I need to buy. I have and will continue to recommend this dealership!!! More

I have never had a more difficult and frustrating car buying experience. After putting a deposit down for a new CX-5 in March, communication became sparse and getting phone calls back was near to impossi buying experience. After putting a deposit down for a new CX-5 in March, communication became sparse and getting phone calls back was near to impossible. They were unable to give me a date of delivery or proof that they ordered the car as they had told me they did. After waiting almost 3 months and countless phone calls and visits to the dealership I decided to take matters into my own hands. Within a matter of hours I had found the CX-5 I wanted. It then took them 2 and a half weeks to get me my deposit back, which each time I called they had a different reason as to why I hadn't recevied it yet, and a constant "it's in the mail" statement. I have never ever had a dealership treat me the way they did with lies, excuses, and no follow through. I finally bought my car at a different dealership which was a great experience. I will never be buying a car from this dealer. More

Mark is a very good saleman and knows his customer. Which is why he knew that when a beautiful red cadillac came in I'd love it. The service department is a little pricey but you pay for what you get. I'm ju is why he knew that when a beautiful red cadillac came in I'd love it. The service department is a little pricey but you pay for what you get. I'm just a little bit upset that a repeat customer as myself would pick up the car with a side mirror that doesn't work would have to pay to have it fixed even though it's only been 7 days. My suggestion is simple meet with Mark and completely check the car. Don't expect the sales manager to have something fix you don't bring up before the paperwork is signed. Still a very good dealership and when it comes to car sales, they're still the ones to beat. More

After having the car serviced twice for the same issue a week apart and being charged the diag, twice witout getting the car fixed. I should not be paying for the training time of the tech. Having four ti week apart and being charged the diag, twice witout getting the car fixed. I should not be paying for the training time of the tech. Having four tires changed over and paying four times the price that Tire Warehouse would charge, Is a lesson to learn. They told me to come in on Saturday so I did could not do anything on the car, needed the Mazda center that is not open on saturday they knew this before they scheduled me for Saturday. And when I got there they did not know I was coming in. I have been going to them for a number of years and have had issues off and on, but now it is just to much. I will no longer have work done there at an exagerated cost, nor will I ever buy a Mazda again cause of it More

Werner Mazda is an excellent dealrship (very clean and tighty apperance), As soon as I drove in I was greeted by Michael who was very friendly,informative and got straight to the point unlike some dealers tighty apperance), As soon as I drove in I was greeted by Michael who was very friendly,informative and got straight to the point unlike some dealerships. However I was very disappointed with Jim (the sales manager)as I asked for the price of a 2012 Mazda 3 and he could not give me a straight answer and just walked away before I could finish my sentence,also he seemed very rude to his employees which is a shame because they are all so pleasant. So overall I would recomend this dealership as I can not blame the dealership for one bad egg. However that one bad egg may or may not break my deal. More

I have bought 4 cars from this dealership and each time I have left extremely satisfied, each time leaving surprised by the out come of my loan. Great customer service. The staff has always gone out of their have left extremely satisfied, each time leaving surprised by the out come of my loan. Great customer service. The staff has always gone out of their way to make sure I'm happy when I leave and anyone looking for a great car and great incentives should visit Werner Mazda!! More

Werner Mazda was very pleasant to work with! They were extremely helpful, and had me on my way out the door in no time (in my new Mazda 3) without a headache! I was very impressed from start to finish. Th extremely helpful, and had me on my way out the door in no time (in my new Mazda 3) without a headache! I was very impressed from start to finish. The staff is very friendly,knowledgeable, and professional at all times. They were not pushy like most dealerships tend to be. Thank you Werner Mazda (especially Marc,Kelly, and Bob) for all that you did! It was a pleasure doing business with you. Looking forward to the future as a loyal Werner Mazda customer. I rate the overall service A++ More

I had an appointment on Saturday October 15, 2011 to get my car serviced for the 90,000 miles check-up. I was greeted by Bob Feole the service manager and I had told him I was there to get my car looked at my car serviced for the 90,000 miles check-up. I was greeted by Bob Feole the service manager and I had told him I was there to get my car looked at for the FALL Service Special coupon. I was asking him questions just about what the service entail, and I felt that what I was told for an answer wasn't what I was looking for. He began telling me that I needed about 500.00 dollars of stuff done to my car, because that's what the 90k service calls for. But I don't have that kind of money to spend right now. I mean I went in there with the coupon for 50.00 to get an oil change and have them check out my car, and see what it needed done in the future. I just felt very pressured by him insisting that I needed all kinds of things done as far as transmission flush, front struts in order to pass inspection. Which I already had it inspected in June and my timing belt as well. I just think he needs to have better customer service skills, and not make people feel pressured and uncomfortable as which I felt. Thank you More

I just bought my first new car from Tony. He was so nice and really took the time to explain my options, he made my first big purchase a great experience! I love werner they really understand the meaning of and really took the time to explain my options, he made my first big purchase a great experience! I love werner they really understand the meaning of customer service! More