Werner Mazda - Service Center

I had to bring my car in for a recall that had caused me to fail my state inspection a couple months ago. I didn't have a great experience that day, but this visit was a polar opposite. I arrived for my to fail my state inspection a couple months ago. I didn't have a great experience that day, but this visit was a polar opposite. I arrived for my appointment they took my car. They gave me a loaner so I wouldn't have to wait there. They did the service very quickly, and in a couple of hours they were done, and I had brought the loaner back and picked up my vehicle. They also pushed Mazda to make the recall parts available as this was a major recall, and the original quote had me waiting more than 6 months for recall parts. That would have meant I would be driving around with an outdated sticker on windshield which is a way to get yourself pulled over by the police. More

i had to go in for a reg scheduled maintenance for the first time oil change tire rotation all done within a half an hour very satisfied first time oil change tire rotation all done within a half an hour very satisfied More

I went in for a scheduled maintenance and received excellent service. They also looked and diagnosed additional areas that needed attention and gave me quotes for those needed repairs. excellent service. They also looked and diagnosed additional areas that needed attention and gave me quotes for those needed repairs. More

If you want a reliable vehicle and an easy buying process, friendly environment, you should check out Werner Mazda! I’ve been a customer since 2006. No headaches deal. Ask for Cameron for sales and J process, friendly environment, you should check out Werner Mazda! I’ve been a customer since 2006. No headaches deal. Ask for Cameron for sales and Jay as a financial officer. More

I can't say enough great things about Dillon in service... He went ABOVE and BEYOND the call of duty in helping me with a really obscure problem with my 2017 RF... Dillon was attentive; he listene service... He went ABOVE and BEYOND the call of duty in helping me with a really obscure problem with my 2017 RF... Dillon was attentive; he listened to my very vague descriptions of what I thought was wrong with my car; he was patient; he was knowledgeable and overall he was a joy to deal with! He is very responsive to my needs, responded quickly to calls and always had all the answers and was very pleasant... This one's a keeper, folks! More

Tucker is a great guy and working with him to find the right car made the experience so much better. Tucker comes across as genuine and down to earth, characteristics which are innate and cannot be taught right car made the experience so much better. Tucker comes across as genuine and down to earth, characteristics which are innate and cannot be taught. More

The sales people were very patient and informative. The sales person and finance people were very patient and easy to work with. We were not pushed into anything we didn't want. Even though it was at The sales person and finance people were very patient and easy to work with. We were not pushed into anything we didn't want. Even though it was at the end of the day we were allowed to take a car for a test drive with no rush to get back before the dealership closed. I would recommend this dealership to anyone looking for a car. More

Great customer service and comfortable environment The staff was super friendly and accommodating! The new building is comfortable and customer friendly. I bought my Mazda 6 here and will only take it The staff was super friendly and accommodating! The new building is comfortable and customer friendly. I bought my Mazda 6 here and will only take it here for service. I highly recommend Werner Mazda!! More

A great 👍 experience service was perfect and lorri was exceptional. Well done and thank you . I would recommend Werner Mazda to anyone looking to buy or lease. exceptional. Well done and thank you . I would recommend Werner Mazda to anyone looking to buy or lease. More

Engine gone At first when I called and spoke to Tim in the service center I felt as though he did not treat me like I knew what I was talking about...as a woman c At first when I called and spoke to Tim in the service center I felt as though he did not treat me like I knew what I was talking about...as a woman calling about her car. When my husband called he got a totally different experience as far as treatment goes. Tim told me it would be ok to drive my car. He told my husband to have it towed up to Manchester and not drive it. Tim at first told me he could not fit me in for at least a week and then my husband said he was just going to get it towed up there and all of a sudden they looked were ably to look at it the next day. They had my car for almost 3 weeks. I was not offered a car to cover the time it took them to fix the car. I did tell them I had another car but after thinking about it, I was told when I bought the car that I would get a car to use for as long as it took to fix the car. Also at first I was told it was the total engine that needed to be replaced but then they told my husband it was just a part to the engine. I don't know what to believe if they just cut corners and did not replace the entire engine as they said they needed to. The woman I spoke to was very nice to me... More