Werner Mazda - Service Center

awesome, the best number one in service ty the best from service to customers service and sales i have never been in a dealership like this at all. even when i lease the cx5 when i walk in the the best from service to customers service and sales i have never been in a dealership like this at all. even when i lease the cx5 when i walk in the showroom they always greet me with my name that is great service.they would always talk to me and make sure everything is always good. ty for all you do. More

A perfect 10 as always! Jess and the rest of the staff at Werner Mazda are always top notch! Always a joy to bring my car in for service! Thank you Jess and the rest of the staff at Werner Mazda are always top notch! Always a joy to bring my car in for service! Thank you More

Service Dept is always a pleasure to work with Jessica and Brandon always a pleasure to work with...always have a smile on no matter how busy they are and always willing to help out! Jessica and Brandon always a pleasure to work with...always have a smile on no matter how busy they are and always willing to help out! More

Yearly inspection When I arrived around 9:50 for appointment at 10:00am I asked how long it would take and was told about 45 minutes. Around 11:05 Jessica came out a When I arrived around 9:50 for appointment at 10:00am I asked how long it would take and was told about 45 minutes. Around 11:05 Jessica came out and told me my car needed some things to pass inspection and I asked if I could see the exhaust leak which she want me a video for. I told her that I would have to wait a week or so to get the tie rod and alignment done. The exhaust I would have done at the place that made my 2 exhaust pipes going into the two mufflers cuase that was cheaper. She said ok they are just going to wash it wand bring it out. So I waited and was finally pulling out of dealership at 11:54am. I did have to be in Salem N.H. around 12 pm which I had to cancel due to the fact that I was told about 45 minutes and I was there for 2hrs for a inspection. Service advisor should come out and let customers know that it will be longer than originally told. I think I spoke with the sales people more than the service advisor. More

State inspection Through all my personal issues, Werner Mazda helped me step by step to make sure I was all set with state inspection and to make sure my car remained Through all my personal issues, Werner Mazda helped me step by step to make sure I was all set with state inspection and to make sure my car remained in top performing condition. Thank you team for your support and hard work!! I continue to boast about the entire Werner team!!! Keep up the great work!!! More

inspection and service check Everything went great, I pulled into the service area and was greeted and it all was done professionally the waiting area is awesome nicely stocked w Everything went great, I pulled into the service area and was greeted and it all was done professionally the waiting area is awesome nicely stocked with water and goodies. More

Great service! The team was helpful and highly professional at Werner Mazda, They quickly addressed our needs, set us up with a great loner and will use them again! The team was helpful and highly professional at Werner Mazda, They quickly addressed our needs, set us up with a great loner and will use them again! More

Quick in and out Easy, just dropped in and it was quick and easy in and out. They called me when they had the part and fixed it quickly. Easy, just dropped in and it was quick and easy in and out. They called me when they had the part and fixed it quickly. More

Jess Kinney is outstanding My wife’s car needed to be checked. I normally take the vehicle for appointments. I was not available that day. Jess made my wife very comfortable. My wife’s car needed to be checked. I normally take the vehicle for appointments. I was not available that day. Jess made my wife very comfortable. My wife felt at ease, also has a different perception of auto dealerships. Jesse made that possible. She is #1 in Customer Service. Because of Jess, I refer friends to Werner Mazda. More

The Service Department at Werner Mazda is Excellent John O'Brien, the Service Manager and the Service Department at Werner Mazda was excellent. I had a scheduled appointment for Saturday, August 17th bu John O'Brien, the Service Manager and the Service Department at Werner Mazda was excellent. I had a scheduled appointment for Saturday, August 17th but on Tuesday night August August 13th my 2018 Mazda CX5 experienced an electrical problem that made the vehicle unsafe to drive. I called Werner Mazda and was informed by the person that answered the phone after a brief hold that John said that I was to have the vehicle towed to their dealership that morning. He suggested that I call Mazda Customer Service as my vehicle was still under warranty and the tow would be free. I decided to go with AAA as I have AAA plus and the tow was also free. John made arrangements for a loaner vehicle, informed me when they diagnosed the problem ordered the part and performed the originally scheduled service, and resolved the electrical issue. I had my Mazda back on Thursday night. More