Wesley Chapel Toyota

Fairly smooth just took to long with paperwork Had came in on Fathers day to attempt to get our car serviced and possibly look at a certified pre-owned corolla hatchback. Talked with "Stoney" and h Had came in on Fathers day to attempt to get our car serviced and possibly look at a certified pre-owned corolla hatchback. Talked with "Stoney" and having dealt with him previously, I discussed what we were looking at doing. He called me back on Wed, with a few options. I discussed them with my wife, we made a decision, and I let John know we would be in later on in the evening to pick up the car we had decided on. I even messaged him when we were getting ready to leave that we would be there in 30-45 minutes. All went well, we got there, looked at the car we had decided on in person. Agreed we were good to go. It STILL took over 2 hours to get everything signed and out the door. (our only complaint dealing with Wesley Chapel Toyota over the last 3 years has been how long it takes) Otherwise we've been very happy. More

I started off rocky with Wesley Chapel Toyota but xxxx did they make it up and then some. I was helped by some AMAZING people and even got complementary all weather floor mats with my 2020 corolla. I will did they make it up and then some. I was helped by some AMAZING people and even got complementary all weather floor mats with my 2020 corolla. I will for sure see them again for my next vehicle, in 72 months that is! More

I want to express my gratitude to Wesley Chapel Toyota. Thank you Michael you help me to make my dream come true. God Bless u Thank you Michael you help me to make my dream come true. God Bless u More

Very friendly and professional! Caroline and the gentleman who handled the financing were both very helpful, sincere and honest. They went out of their way to accommodate me. gentleman who handled the financing were both very helpful, sincere and honest. They went out of their way to accommodate me. More

Dealing with Caroline and Jason was fine. There seemed to be an inordinate length of wait time between coming to an agreement on price and sitting with the finance person to get the paperwork done. Not r to be an inordinate length of wait time between coming to an agreement on price and sitting with the finance person to get the paperwork done. Not really sure what was going on. While we waited for the financial guy and during the time we were with the finance person Caroline got the vehicle ready. Caroline took the time to synch my kids phones to the vehicle which I greatly appreciated. The only thing that I can really say left a sour taste in my mouth was that we were told that there was only one fob/key for our newly purchased used vehicle. This is was a little strange to me as all vehicles I have ever purchased in the past (both new and used) had at least two keys provided. I would have appreciated knowing that there was only one fob/key available while the negotiation was being done because I would have suggested that to make the deal work that the 2nd fob/key would need to be dealt with. Telling me this information as we were walking out the door was not the way to do it (in my opinion). I've done some checking around and it seems like it will cost me another $300 to have the second fob/key purchased, programmed and cut. I really wish that there was a "maybe" option as far as the recommendation. More

Ernst did an outstanding job On the process to purchase the vehicle, from videos , walk around and since I was coming from Pennsylvania to pick up the vehicle he had everything ready. Also was kind enough the vehicle, from videos , walk around and since I was coming from Pennsylvania to pick up the vehicle he had everything ready. Also was kind enough to pick me at the airport, outstanding customer service. Thank you again. More

Vague and deceiving. The sales person was very attentive and listened to me, however the finance manager was vague and deceiving. I repeatedly told the sales person that I The sales person was very attentive and listened to me, however the finance manager was vague and deceiving. I repeatedly told the sales person that I have financing in place. That i dont need to apply with the dealer. He went to his manager multiple times and came back saying that they wont put another application. That it was just formality to fill out the information. And sure enough my credit was pulled despite me telling them at least 5 times not to that I have my own financing available. Second thing, the finance manager was very cold towards me, no small talk, no warmth. My experience was very mild compared to what I have heard from other people that shopped with you. My advise is to educate your customers and let them decide for themselves how much they want to spend. Thanks! More

Thank you, Mike! Thank you to Mike Brockway for making my trade in experience as smooth as possible! He was very knowledge of the vehicle. He answered all my questions Thank you to Mike Brockway for making my trade in experience as smooth as possible! He was very knowledge of the vehicle. He answered all my questions and showed me all my options. I highly recommend working with Mike! This is my 2nd purchase from Wesley Chapel Toyota and I will continue my business here. Thank you to everyone for taking care of me! I love my new Rav4! More

Great Used Car Purchase Purchased a great used car for my daughter. It was clean, runs well, and they took care of me as if I was buying a brand new vehicle from them. This p Purchased a great used car for my daughter. It was clean, runs well, and they took care of me as if I was buying a brand new vehicle from them. This place is the best! More

Delighted with the service I received, I could not be better, besides being very grateful for the effort to improve my situation and being pleased with the purchase of my car, a very very efficient and w better, besides being very grateful for the effort to improve my situation and being pleased with the purchase of my car, a very very efficient and wonderful team. More