Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Herr Chevrolet of Rochester
Rochester, NY
74 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 74 reviews
July 09, 2023
I Purchased a 2023 Tahoe LS from West Herr Rochester, and it was truly a pleasant experience. On a scale of 0-5, I rate it five. Service is a completely different story… I rate it zero. I took the Tahoe, w it was truly a pleasant experience. On a scale of 0-5, I rate it five. Service is a completely different story… I rate it zero. I took the Tahoe, with four hundred miles on the odometer, in for service on May 18th because it was flashing all types of error messages, which were diagnosed as being caused by a faulty injector. Due to parts shortages, the injector was not replaced until June 13th. When the technician took the Tahoe for a test drive, he noticed a noisy / jerking transmission that needed further diagnosis and repair. On June 19th I called for an update on the repair status and was told that there was only one technician who was qualified to diagnose and repair the transmission and he had an engine install and two transmissions to repair ahead of me. Further calls went unanswered. Emailed the CEO of West Herr… no reply. I contacted Chevrolet Customer Assistance and they have also been stonewalled in getting updates. The Tahoe has now been out of service for 52 days, meeting the legal definition of a Lemon (30 days). Totally unacceptable! More
by aho4624
Employees Worked With
Christian, Bryce
Helpful July 03, 2023
Service was great! Just don’t understand why it cost me 1200 dollars to put breaks on a 2021 Silverado trail boss. The truck has 16500 miles on it! They wouldn’t even g Just don’t understand why it cost me 1200 dollars to put breaks on a 2021 Silverado trail boss. The truck has 16500 miles on it! They wouldn’t even give me any discount in price. If I have another issue with it looks like I will be taking it somewhere else. Wasn’t the mechanic that did the work. He did a fine job. More
by tjg2268
Employees Worked With
Don’t have name of mechanic
July 01, 2023
Every thing was good and done with me in mind. I am pleased with the Trax I chose and enjoying it very much.I would tell friends to go to West Her to purchase a car. I am pleased with the Trax I chose and enjoying it very much.I would tell friends to go to West Her to purchase a car. More
by falconman53
Employees Worked With
Austin Kelly
June 30, 2023
Excellent value given for trade in. Very nice dealership showroom. Rather low pressure sales and financing. Were able to get the vehicle I wanted easily. Very nice dealership showroom. Rather low pressure sales and financing. Were able to get the vehicle I wanted easily. More
by mcnamrag
Employees Worked With
Alex Stone
June 29, 2023
I'd love to thank Ahmet Bektas at west Herr Chevy first off I called and spoke with a representative not even 5 minutes of me speaking to her she sends me over to Ahmet it was almost even closing time he w off I called and spoke with a representative not even 5 minutes of me speaking to her she sends me over to Ahmet it was almost even closing time he was very professional I told him what I was looking for and I told him I was going through another location that wasn't really giving me options but let me say that this man went in hard he gave me so many within minutes I told him what I wanted made sure I had the best protection plan and that I got approved yo Ahmet you rock you came through for me even off the clock I thank you so much you will be my number #1 and I'm always gonna do business with you and the West Herr team at Rochester Henrietta I love my 2021 Chevy Tahoe thanks again Ahmet I wish I can give you more then 5 ⭐⭐⭐⭐ ⭐ More
by jkeyser31
Employees Worked With
Ahmet Bektas
June 25, 2023
I had a good experience with Jason k, he made sure the car I picked was in top shape before leaving the store. Would recommend West Herr to family or friends. car I picked was in top shape before leaving the store. Would recommend West Herr to family or friends. More
by Judy
Employees Worked With
Jason Kohlmeier
