
West Herr Toyota of Canandaigua
Canandaigua, NY
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Everyone was great they know there business was wo derful experience. My salesrep Joshua and Matt,Sherri were excpecal.I would recommend friends,family to shop at West Herr Canadguia. I would give you 10 sta experience. My salesrep Joshua and Matt,Sherri were excpecal.I would recommend friends,family to shop at West Herr Canadguia. I would give you 10 star rating for every depth that worked on my sale More
They hounded us to get in for a recall- first time did not have the part and had to reschedule. Next time we asked for an oil change and heard a noise in engine. They charged us over $300 and said there's not have the part and had to reschedule. Next time we asked for an oil change and heard a noise in engine. They charged us over $300 and said there's an oil leak but they changed it anyway- put a new air filter in and then announced the engine is shot and need a new one. My mechanic took it in and in 10 minutes diagnosed the problem and the engine DOES NOT need replacing. We will NEVER do business with West Herr Toyota again- they just lost a lot of business and no wonder the service dept. is always empty! More
Erica in the service department was super communicative and kept me informed of all the wait times for services and parts. When my rims needed replacing they had me in and out with the issue resolved, also and kept me informed of all the wait times for services and parts. When my rims needed replacing they had me in and out with the issue resolved, also diagnosing another issue with a rattling rear package tray I had, and dealing with it even with short notice! More