West Herr Toyota of Canandaigua

Love this dealership! Everyone was very professional and genuinely nice. I worked with Nygel, he got me in the car I wanted and I left with it that day. I wasn’t even ther Everyone was very professional and genuinely nice. I worked with Nygel, he got me in the car I wanted and I left with it that day. I wasn’t even there the whole day either. Highly recommend More

David service provided me excellent attention to my warranty situation. He planned the event carefully and it worked out exactly as he stated so everything about it went seamlessly and smoothly. warranty situation. He planned the event carefully and it worked out exactly as he stated so everything about it went seamlessly and smoothly. More

Everyone was great they know there business was wo derful experience. My salesrep Joshua and Matt,Sherri were excpecal.I would recommend friends,family to shop at West Herr Canadguia. I would give you 10 sta experience. My salesrep Joshua and Matt,Sherri were excpecal.I would recommend friends,family to shop at West Herr Canadguia. I would give you 10 star rating for every depth that worked on my sale More

Everything went smoothly and very professional! ! Nygel was a great informative salesman as were everyone else we spoke with. ! Nygel was a great informative salesman as were everyone else we spoke with. More

They hounded us to get in for a recall- first time did not have the part and had to reschedule. Next time we asked for an oil change and heard a noise in engine. They charged us over $300 and said there's not have the part and had to reschedule. Next time we asked for an oil change and heard a noise in engine. They charged us over $300 and said there's an oil leak but they changed it anyway- put a new air filter in and then announced the engine is shot and need a new one. My mechanic took it in and in 10 minutes diagnosed the problem and the engine DOES NOT need replacing. We will NEVER do business with West Herr Toyota again- they just lost a lot of business and no wonder the service dept. is always empty! More

Very good customer service. Always available to answer questions. Would recommend them and have already done so. Always available to answer questions. Would recommend them and have already done so. More

Erica in the service department was super communicative and kept me informed of all the wait times for services and parts. When my rims needed replacing they had me in and out with the issue resolved, also and kept me informed of all the wait times for services and parts. When my rims needed replacing they had me in and out with the issue resolved, also diagnosing another issue with a rattling rear package tray I had, and dealing with it even with short notice! More

They have a great staff, very helpful to the customer as well as each other. Everyone courteous and professional. well as each other. Everyone courteous and professional. More

Always have a great experience with this dealer ship and would recommend them for anyone would recommend them for anyone More

Tyler was very knowledgeable and easy to talk with. It was a pleasure working with him and everyone else at the dealership. It was a pleasure working with him and everyone else at the dealership. More