West Herr Toyota of Canandaigua

I had an outstanding, no pressure experience purchasing a 2026 RAV4 from West Herr Toyota of Canandaigua. I worked with Javon Coleman and Austin Morrell, both of whom were friendly, courteous, professional 2026 RAV4 from West Herr Toyota of Canandaigua. I worked with Javon Coleman and Austin Morrell, both of whom were friendly, courteous, professional and honest in all dealings. Javon was on top of everything from start to finish and kept me updated about the car's progress and arrival from overseas. In every interaction, he was friendly, courteous and knowledgeable. The entire process was smooth and seamless, plus I found that prices were competitive with other dealers in the area. All of West Herr's fees were transparent without any unnecessary add-ons, or surprises and the finance office was also hassle free. Upon taking possession of the car, it was detailed beautifully by the detail team. Javon then assisted me understanding the car's various features, to my satisfaction, as well as answering my pertinent questions. I have leased vehicles through West Herr Toyota in the past and the experience is always the same; a friendly, above-board and professional dealership and team. After purchasing cars for the past 50 years, this was the best car buying experience I've ever had! More

Andrew was my sales person, he was on top of everything. He picked me up at home with a new Tacoma sport that I requested. Everyone there was polite and cheerful. I am very happy with my new purchase. Thank He picked me up at home with a new Tacoma sport that I requested. Everyone there was polite and cheerful. I am very happy with my new purchase. Thank you much! More

My oil change, car inspection which Jodie told me was due in September, would i like to get it inspected while all the other work was going on, recall done all within 1 hour. I am very pleased with West Herr in September, would i like to get it inspected while all the other work was going on, recall done all within 1 hour. I am very pleased with West Herr Toyota Canandaigua and Jodie my Service Advisor. Love my Toyota Rav4 XLE that I purchased at West Herr Toyota Canandaigua. More

Great service and communication from my advisor Dave S. - as usual. Work was done timely and correctly. - as usual. Work was done timely and correctly. More

My sales experience was great! Shout outs to Jonathan and Stacy for their help. Stacy was great explaining everything I needed to know about the set up. Shout outs to Jonathan and Stacy for their help. Stacy was great explaining everything I needed to know about the set up. More

Communicated well, follow through excellent, staff respectful and pleasant, explanations thorough, environment pleasant as well. respectful and pleasant, explanations thorough, environment pleasant as well. More

Fixed one side wheelbearing and alignment for 1200 bucks. .labor time is 2.5 hours and the part is around 150.. had car for 2days, i picked my car one evening only to drive out and still a growling noise and .labor time is 2.5 hours and the part is around 150.. had car for 2days, i picked my car one evening only to drive out and still a growling noise and alignment wasnt correct. Steering wheel off to the left..i called service guy whom told me the tech said it needed a new transmission!! To which after 10 mins of chatting and not buying it, i was then told it was probably the tires... they were brand new a week before this and not buying that either..finally he had me bring it back in and drop off only to be told it was the other front wheelbearing and would be another 1200 dollars..i picked the car up and brought it to a real automotive repair center that actually is honest and does test drive after repairs and they replaced the wheelbearing in less than 4hrs and it actually doesnt make anymore noise and once again i believe there can be honest people and fair pricing.. thank you scorsone in geneseo. I highly recommend people either get a second opinion if they go to this dealership or find a different one thatbisnt west herr toyota of canandaigua More

Everyone was very helpful and patient . I felt that from start to finish I will definitely recommend to family and friend I felt that from start to finish I will definitely recommend to family and friend More

Everyone was so welcoming and provided excellent customer service. It was the best car buying experience I’ve ever had! service. It was the best car buying experience I’ve ever had! More