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West Side Garage, INC.

Berlin, WI

Overview
Employees
Reviews
Vehicles
4.7
551 Reviews
Welcome to West Side GM! We are your premier Chevrolet and GMC dealer in Berlin, WI. Let us show you around our family-owned new and used car dealership. We are worth the drive to come out and see our complete inventory; if we don't have what you are looking for we will be happy to try to help you find it! We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer! We can't wait to meet you and hope to make you part of the West Side GM family.
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822 Broadway St

Berlin, WI

54923

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Showing 551 reviews

November 02, 2025

Great customer service and attention to customer questions. Appreciate this dealership's service department and back office. More

by wibrrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service and that our service department made a positive impression. At West Side GM of Berlin, we strive to provide the best for our customers, and your feedback is truly appreciated. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

October 31, 2025

Have been going here for over 25 years. Excellent service and staff. Especially Jeff Kapp and Diane Grant. More

by pontopam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 01, 2025 -

West Side Garage, INC. responded

Thank you for your review! We truly appreciate your loyalty to West Side GM of Berlin over the past 25 years. It's great to hear that you've had excellent service from our team, especially from Jeff and Diane. We look forward to serving you for many more years to come. West Side GM Team (920) 361-5100

October 30, 2025

West Side garage does a great job getting my vehicle in on time for oil changes, tire rotation, inspection. They get me in and out in a timely manner. More

by ronreetz58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 31, 2025 -

West Side Garage, INC. responded

Thank you for your review, Ron! We're happy to hear that you have consistently experienced timely service for your oil changes, tire rotations, and inspections at West Side GM of Berlin. Our team works hard to ensure your vehicle is taken care of efficiently. We look forward to seeing you again for your next service. West Side GM Team (920) 361-5100

October 27, 2025

Great communication. Overall wonderful service. I appreciated the appointment reminder and when my truck was ready. More

by tlondowski
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kapp
Print
Oct 27, 2025 -

West Side Garage, INC. responded

Thank you for your review! We’re happy to hear you had a positive experience with our communication and service at West Side GM of Berlin. We appreciate your feedback and look forward to assisting you again. West Side GM Team (920) 361-5100

October 20, 2025

I have always had good service at this location. The service is always friendly , fast, and Gene always explains things to me. More

by catnpickles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 20, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you've consistently received friendly and fast service at West Side GM of Berlin. It’s great to know that Gene has been able to provide you with clear explanations during your visits. We appreciate your support and look forward to seeing you again soon! West Side GM Team (920) 361-5100

October 17, 2025

Very pleasant and fast service and explained everything that was done. Very pleased with the service More

by grandmamravik2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 18, 2025 -

West Side Garage, INC. responded

Thank you for your kind words! We’re thrilled to hear that you had a pleasant experience with our fast service at West Side GM of Berlin. We appreciate your feedback and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

October 07, 2025

I've been going there for 4 years now and I've been really very Satisfied. Always on time and having the customer come first. Excellent service and Going the Extra mile. More

by jefri.scott5223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
Print
Oct 07, 2025 -

jefri.scott5223 responded

I've been going there for 4 years now, and I've been really very Satisfied. Always on time and having the customer come first. Excellent service and Going the extra mile.

Oct 07, 2025 -

jefri.scott5223 responded

I've been going there for years now and I've been really Satisfied. I always get my vehicles back on time. Ive noticed that Gene, my service writer puts the customer first,and goes the extra mile.

October 07, 2025

Service was accurate and friendly They were very knowledgeable. The only disappointment to me was i could not use my GM points as they were in my wife's name, yet both vehicles are on the same site More

by jjones0806.jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 08, 2025 -

West Side Garage, INC. responded

Thank you for your review! We’re glad to hear that you found our service accurate and friendly, and that our team was knowledgeable. We understand your concern regarding the GM points, and we appreciate your feedback on this matter. We hope to assist you again in the future at West Side GM of Berlin. Thank you for your support! West Side GM Team (920) 361-5100

October 02, 2025

They are very professional and quick when I bring my car for service. Would not go anywhere else More

by dianemaletta592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 03, 2025 -

West Side Garage, INC. responded

Thank you for your kind words, Diane! We're glad to hear that you find our service professional and efficient. We appreciate your loyalty to West Side GM of Berlin and look forward to serving you again in the future! West Side GM Team (920) 361-5100

October 01, 2025

I'm a mechanic by trade, but I didn't have time to repair my folks car. I decided to take it to Westside and I believe they did a fair, and accurate repair. Gene was very informative on the repairs and parts More

by chargermach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 02, 2025 -

West Side Garage, INC. responded

Thank you for your review! We’re thrilled to hear that you had a positive experience at West Side GM of Berlin. It’s great to know that Gene was able to provide you with informative service and that your Buick is running great after the repairs. We appreciate your trust in us and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

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