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West Side Garage, INC.

Berlin, WI

Overview
Employees
Reviews
Vehicles
4.7
568 Reviews
Welcome to West Side GM! We are your premier Chevrolet and GMC dealer in Berlin, WI. Let us show you around our family-owned new and used car dealership. We are worth the drive to come out and see our complete inventory; if we don't have what you are looking for we will be happy to try to help you find it! We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer! We can't wait to meet you and hope to make you part of the West Side GM family.
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822 Broadway St

Berlin, WI

54923

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Showing 568 reviews

September 18, 2026

Someone finally figured out the problem I'm so happy to have had great people work on my car More

by Carajean
Recommend Dealer
Yes
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Sep 18, 2026 -

West Side Garage, INC. responded

Our service team is pleased we could diagnose the issue with your Nissan Rogue Sport. Hearing that you’re happy with how we took care of your car means a lot to us.

September 17, 2026

Thorough Professional Good price No thanks Timely Nice Why do I need nine words? Bye More

by Kristinec1999
Recommend Dealer
Yes
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Sep 17, 2026 -

West Side Garage, INC. responded

Thank you for the five-star rating. We’re glad the service on your Kia Sorento was thorough, professional, and timely, and that you found our pricing fair.

September 17, 2026

Attentive Accommodating Reasonable Wanted to remedy the issue quickly Fair That's enough words ok? Lol More

by Kristinec1999
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kapp
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Sep 17, 2026 -

West Side Garage, INC. responded

Thank you for your five-star rating! We’re glad our service team was attentive and resolved your Kia Sorento issue quickly, and knowing you found our approach fair and accommodating means a lot to us.

September 17, 2026

Attentive Accommodating Reasonable Wanted to remedy the issue quickly Fair That's enough words ok? Lol More

by Kristinec1999
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kapp
Print
Sep 17, 2026 -

West Side Garage, INC. responded

We’re glad our service team could remedy your Kia Sorento’s issue quickly while being attentive and accommodating. Hearing you found the process fair and reasonable means a lot to us.

September 11, 2026

very good service and quality people. they explain what is needed and what is recommeded More

by DLRANDLLR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2026 -

West Side Garage, INC. responded

Thank you for your kind words! We’re pleased to hear that you received very good service from our staff at West Side Garage, INC. Our team strives to ensure that our customers are well-informed about their vehicles’ needs. We appreciate your feedback and look forward to seeing you again soon! West Side GM Team (920) 361-5100

September 08, 2026

I've been doing business with them for 20 years. Best place to get a great vehicle More

by marilyn.harvot
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
Print
Sep 09, 2026 -

West Side Garage, INC. responded

Thank you so much for your wonderful review, Marilyn! We truly appreciate your loyalty to West Side GM of Berlin over the past 20 years. It's fantastic to hear that you consistently find great vehicles with us. We look forward to continuing to serve you in the future! West Side GM Team (920) 361-5100

September 06, 2026

All went well at the service appointment. Did not know that Jeff retired. Have known him as a trusted advisor for many years. He will be missed. Keep up the good work and will see you in Octo More

by KAWB54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 07, 2026 -

West Side Garage, INC. responded

Thank you for your kind words! We’re glad to hear that your service appointment went well. Jeff has indeed been a valued member of our team, and he will be missed. We appreciate your continued support and look forward to seeing you and your truck at West Side Garage, INC. in October! West Side GM Team (920) 361-5100

August 31, 2026

Very unhappy was lied to about the price will find new place to take my car More

by DEANNENEILSEN53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene Heiderich
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2026 -

West Side Garage, INC. responded

Thank you for sharing your experience with us, Deanne. We understand that pricing is an important factor and we appreciate your feedback. If you would like to discuss this further, please feel free to reach out to us at West Side Garage, INC. We value your input and aim to improve our services. West Side GM Team (920) 361-5100

August 29, 2026

Arrived to find out my appointment was canceled. They tried saying I canceled then it was a tech issue as I made the appointment via website. I was squeezed in due to it being only an oil change. Wh More

by KATSQDPD50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene Heiderich
2.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 30, 2026 -

West Side Garage, INC. responded

Thank you for sharing your experience with us. We genuinely appreciate your feedback, and we understand how frustrating it must have been to deal with the appointment issues. Our team strives to provide our customers with excellent service at West Side Garage, INC., and we're glad we were able to accommodate you for the oil change. If you have any further concerns or would like to discuss this matter more, please feel free to reach out directly. We hope to have the chance to improve your experience in the future. West Side GM Team (920) 361-5100

August 29, 2026

Thanks you to Gene and the staff and mechanics at West Side GM they are helpful and very knowledgeable and do all the little things that make my GMC Canyon running great. Terry S. More

by tsmusic1
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
Print
Aug 29, 2026 -

West Side Garage, INC. responded

Thank you, Terry! We truly appreciate your kind words and are glad to hear that Gene and our team have provided you with helpful and knowledgeable service. We're committed to making sure your GMC Canyon runs great, and we look forward to seeing you again at West Side GM of Berlin! West Side GM Team (920) 361-5100

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