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West Side Garage, INC.

Berlin, WI

Overview
Employees
Reviews
Vehicles
4.8
384 Reviews
Welcome to West Side GM! We are your premier Chevrolet and GMC dealer in Berlin, WI. Let us show you around our family-owned new and used car dealership. We are worth the drive to come out and see our complete inventory; if we don't have what you are looking for we will be happy to try to help you find it! We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer! We can't wait to meet you and hope to make you part of the West Side GM family.
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822 Broadway St

Berlin, WI

54923

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Showing 384 reviews

October 13, 2024

They are honest and really work to get the best vehicle for your needs. The Service Department is tops, and you can trust their recommendations for your vehicle. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diane Simenson-Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

West Side Garage, INC. responded

Thank you, Barb! We greatly appreciate your positive feedback about West Side GM of Berlin. We're thrilled to hear that you found our team honest and dedicated to finding the best vehicle for your needs. It's also fantastic to know that you trust our Service Department and their recommendations. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

October 12, 2024

They rushed through the work on my tires and brakes. After asking me several times if i could come early and my expressing several times i work 12-16 hour NOC shifts, and would try. But none the less i More

by jessbongiovanni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Hogan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene was there the day of.
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Oct 14, 2024 -

West Side Garage, INC. responded

Thank you, we appreciate your feedback regarding your recent experience at West Side GM of Berlin. We understand your concerns about the tire and brake service. We strive to provide thorough and timely service and your experience does not reflect our standards. Please reach out to us directly to discuss this further, and we will work to ensure your vehicle is evaluated and address any issues promptly. Your satisfaction is important to us, and we appreciate the opportunity to resolve this matter. West Side GM Team (920) 361-5100

October 10, 2024

Was good with the oil change and tire rotation and change the battery all in a hour More

by justours
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

West Side Garage, INC. responded

Thank you for your feedback! We're thrilled to hear that we were able to provide you with a quick and efficient service for your oil change, tire rotation, and battery change at West Side GM of Berlin. We appreciate your support and hope to see you again next time for any of your vehicle needs! West Side GM Team (920) 361-5100

October 10, 2024

They always get my oil change done quickly in a timely manner. They explain the problem very good if there is one. Very helpful when I call them. More

by GURKOWSKIJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Stibb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2024 -

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a quick and efficient oil change experience at West Side GM of Berlin. Our team is dedicated to providing clear explanations and helpful service, and it's great to know that this has made a positive impact on you. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

October 10, 2024

Great work. Friendly people. I will be back. Working in Berlin. It’s convenient. Thank you More

by Volcanojoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

West Side Garage, INC. responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at West Side GM of Berlin. Our team is dedicated to providing friendly service, and we're glad our location is convenient for you. We look forward to welcoming you back soon! West Side GM Team (920) 361-5100

October 09, 2024

All very friendly. Even when we were having trouble with the Chevrolet app. Diane, my dealer called me the next day to see if I had gotten through and was able to set i More

by bigblonde58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Simenson-Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Department
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Oct 10, 2024 -

West Side Garage, INC. responded

Thank you for your kind words! We truly appreciate your feedback about your experience with us at West Side GM of Berlin. It's great to hear that Diane was able to follow up and assist you with the Chevrolet app. We're always here to help, and we look forward to seeing you again soon! West Side GM Team (920) 361-5100

October 04, 2024

Gave plenty updates throughout the service of my vehicle. Discussed unforeseen repairs before handling them. Always a pleasure to work with. More

by tstahoviak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff.
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Oct 07, 2024 -

West Side Garage, INC. responded

Thank you for your review! We're glad to hear that you appreciated the updates and communication regarding your vehicle's service. At West Side GM of Berlin, we strive to make every interaction a positive experience. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

October 03, 2024

Service was professionally done. Got my vehicle back in a timely manner. Thanks for doing a great job. More

by cquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

West Side Garage, INC. responded

Thank you for your kind words! We appreciate your feedback and are delighted to hear that your service experience was professional and timely. At West Side GM of Berlin, we strive for excellence and are glad we could meet your expectations. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

October 01, 2024

Gene ess very friendly and thorough in explaining what was needed for. my vehicle will definitely be back More

by happypuppy43310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

West Side Garage, INC. responded

Thank you for your fantastic review! We're thrilled to hear that you found our team at West Side GM of Berlin friendly and thorough in explaining what was needed for your vehicle. We look forward to welcoming you back for your next visit! West Side GM Team (920) 361-5100

September 25, 2024

They are thorough and very friendly! Everyone was very nice and very helpful. They did exactly what I asked them to do. More

by tschraac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2024 -

West Side Garage, INC. responded

Thank you for your kind words! We’re thrilled to hear that our team at West Side GM of Berlin was able to meet your needs and provide friendly assistance. We appreciate your feedback and look forward to seeing you again soon! West Side GM Team (920) 361-5100

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