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West Side Garage, INC.

Berlin, WI

4.8
514 Reviews
Welcome to West Side GM! We are your premier Chevrolet and GMC dealer in Berlin, WI. Let us show you around our family-owned new and used car dealership. We are worth the drive to come out and see our complete inventory; if we don't have what you are looking for we will be happy to try to help you find it! We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer! We can't wait to meet you and hope to make you part of the West Side GM family.
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822 Broadway St

Berlin, WI

54923

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Showing 514 reviews

October 07, 2025

Service was accurate and friendly They were very knowledgeable. The only disappointment to me was i could not use my GM points as they were in my wife's name, yet both vehicles are on the same site More

by jjones0806.jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2025 -

West Side Garage, INC. responded

Thank you for your review! We’re glad to hear that you found our service accurate and friendly, and that our team was knowledgeable. We understand your concern regarding the GM points, and we appreciate your feedback on this matter. We hope to assist you again in the future at West Side GM of Berlin. Thank you for your support! West Side GM Team (920) 361-5100

October 02, 2025

They are very professional and quick when I bring my car for service. Would not go anywhere else More

by dianemaletta592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2025 -

West Side Garage, INC. responded

Thank you for your kind words, Diane! We're glad to hear that you find our service professional and efficient. We appreciate your loyalty to West Side GM of Berlin and look forward to serving you again in the future! West Side GM Team (920) 361-5100

October 01, 2025

I'm a mechanic by trade, but I didn't have time to repair my folks car. I decided to take it to Westside and I believe they did a fair, and accurate repair. Gene was very informative on the repairs and parts More

by chargermach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2025 -

West Side Garage, INC. responded

Thank you for your review! We’re thrilled to hear that you had a positive experience at West Side GM of Berlin. It’s great to know that Gene was able to provide you with informative service and that your Buick is running great after the repairs. We appreciate your trust in us and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

September 29, 2025

Polite and very efficient The people were awsome took very good care of my car and me More

by pennyme71
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kapp
Sep 30, 2025 -

West Side Garage, INC. responded

Thank you for your kind words! We’re pleased to hear that you had a great experience with us at West Side GM of Berlin. Our team is dedicated to providing excellent service, and we appreciate you taking the time to share your thoughts. We look forward to seeing you again! West Side GM Team (920) 361-5100

September 28, 2025

Very helpful. Let me know I gmc credits to use toward payment and took care of it for me. More

by cinders75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

West Side Garage, INC. responded

Thank you for your kind review! We're thrilled to hear that our team was helpful in assisting you with your GMC credits. At West Side GM of Berlin, we strive to provide excellent service, and it's great to know that we met your needs. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

September 21, 2025

Very friendly and helpful, easy to make appointment with, bend over backwards to help you . More

by bobbille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful feedback, Bob! We truly appreciate your kind words and are delighted to know that you found our team at West Side GM of Berlin to be friendly and helpful. It’s our goal to provide exceptional service, and we're glad that we could assist you. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

September 12, 2025

Scheduling with Jeff was straightforward and easy. The vehicle service was completed in the time promised. West Side is the only dealership that I trust to take my vehicles to for service or maintenan More

by 37BURTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're pleased to hear that scheduling with Jeff was straightforward and that your vehicle service was completed on time. It’s great to know that West Side GM of Berlin is your trusted dealership for service and maintenance. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

September 10, 2025

Great service but poor communication. I had to initiate communication because the had my vehicle for 3days without a single communication about my vehicle or the problem I brought it in f More

by happy2camp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2025 -

West Side Garage, INC. responded

Thank you for your feedback. We appreciate you taking the time to share your experience with West Side GM of Berlin. It’s great to hear that you received good service, but we understand your concerns regarding communication. We strive to keep our customers updated, and your feedback is valuable in helping us improve in this area. If you have any further questions or require assistance, please don’t hesitate to reach out to us directly. We hope to serve you better in the future! West Side GM Team (920) 361-5100

September 08, 2025

Willing to work with you to make sure you get the vehicle you want at a competitive price! More

by ekcoddington
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

West Side Garage, INC. responded

Thank you for your review! We appreciate your positive feedback and are glad to know you found our team at West Side GM of Berlin willing to assist you in securing the vehicle you want at a competitive price. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again! West Side GM Team (920) 361-5100

September 04, 2025

Great service and liked everyone I met very friendly Thank you George Zinth Oshkosh Wisconsin More

by georgezinth1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2025 -

West Side Garage, INC. responded

Thank you, George! We appreciate your kind words about the service you received at West Side GM of Berlin. It’s great to hear that you found our team friendly and welcoming. We look forward to seeing you again in the future! West Side GM Team (920) 361-5100

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