Westboro Toyota

I will never use this service again My troubles started with my first call to this dealership. I had a broken driver-side mirror and needed a new one.The employee was not friendly and ex My troubles started with my first call to this dealership. I had a broken driver-side mirror and needed a new one.The employee was not friendly and explained to me that I have to come first time to order the mirror and the second time to do the job. When I asked whether it is possible to order a new part by phone he answered it is not possible. (I should mention that I bought my car from this dealership 2 years ago and they have all the specifications for my car). Therefore, I bought the mirror from Autozone and brought it to the dealership. The mirror was installed and I paid $15 for the job. In two hours the mirror was loose and I was forced to close the mirror, i was afraid that I will loose it altogether. I called the dealership and they said that I have to come, so they will do their job better. When I came again, it turned out that I had a wrong mirror from the very beginning and it could not be installed. When I asked why they did not tell me that in the morning, they said that it was not their problem. Now they ordered the proper mirror and scheduled my visit in two days. I came at the time, the right mirror was there and has been installed. The girl who helped me said that the old mirror is the car, so that I can return it to the shop. I was very glad but decided to check the mirror. It was not in the car. I returned again and said that I cannot find the old mirror. The girl checked with the master and it turned out that he gave it back to the shop in the dealership. I asked the girl why did she tell me that the old mirror was in the car. She answered: I assumed that it was there. In summary, everybody with whom I dealt in the dealership was absolutely disinterested in my problem: they did not order the right part by phone, they installed the wrong part without notifying me, they lied to me that everything is OK, while it was not. I consider such a service as a disaster More

Best service I've ever had! I've boughten plenty of cars before but I've never seen such a thorough, professional, and punctual staff before. I absolutely recommend this dealers I've boughten plenty of cars before but I've never seen such a thorough, professional, and punctual staff before. I absolutely recommend this dealership and my sales rep (Minh) to anyone considering buying a Toyota! More

Top notch customer service Ken and Jeff helped me with my car purchase. Could not be happier. These guys are the best at what they do - I highly recommend that you go and see th Ken and Jeff helped me with my car purchase. Could not be happier. These guys are the best at what they do - I highly recommend that you go and see them for your next car purchase More

Very personable staff I recently brought my mother in to look at used Rav 4's. She was a bit nervous as she hadn't bought a car in 14 years. We mostly dealt with Ken N. who I recently brought my mother in to look at used Rav 4's. She was a bit nervous as she hadn't bought a car in 14 years. We mostly dealt with Ken N. who was extremely personable, explained everything several times and was very patient with my mom. She is thrilled with her new vehicle. More

Service Department is Excellent Stopped by Service Department and the excellent and prompt resolution to a Low Tire Pressure Warning Light which turned out to be two nails in a tire. Stopped by Service Department and the excellent and prompt resolution to a Low Tire Pressure Warning Light which turned out to be two nails in a tire. Service department folks are very knowledgeable and helpful. Couldn't ask for a better service department. More

Check up James Lavelle - Outstanding service. He provided me with the highest level of customer service. I highly recommend him. Very caring, friendly and help James Lavelle - Outstanding service. He provided me with the highest level of customer service. I highly recommend him. Very caring, friendly and helpful. Great work ethic. More

Excellent service Toyota in Westboro was very easy to deal with, their sales staff was personable and very knowledgeable. The overall experience was wonderful, I will d Toyota in Westboro was very easy to deal with, their sales staff was personable and very knowledgeable. The overall experience was wonderful, I will definitely go back to Toyota in Westboro! More

No hassle, great customer service, Used Autotrader.com to find the best price for the best value and it was at Westboro. The same vehicle make, model, and mileage was considerably more Used Autotrader.com to find the best price for the best value and it was at Westboro. The same vehicle make, model, and mileage was considerably more expensive elsewhere in Eastern Massachusetts. Pricing was exactly where Kelly Blue Book stated it should be, and the no haggling policy made it easy. David Sneade, by far, was the most pleasant sales experience I've had in 46 years of shopping. Very knowledgeable and able to answer my questions while also being very courteous and conscientious of my wants and needs, which included my infant son, that day. I'd return to work with David, and Westboro again. More

Prius V Purchase, No Hassle After researching prices for a Prius V on Consumer Reports and TrueCar websites and then going through TrueCar to find a dealer, I was set up with con After researching prices for a Prius V on Consumer Reports and TrueCar websites and then going through TrueCar to find a dealer, I was set up with contact to two dealers in the area. One was Westboro, the other Boch. Kyle McCann contacted me with an email, Boch inundated me with emails, calls, texts and multiple dealers. I appreciated the more relaxed approach from Westboro and ended up there. I have had stressful, ridiculous dealings with negotiating at another Toyota dealership in the past and found the basically no haggle pricing at Westboro an uncommonly pleasant experience in car buying. I dealt with Shannon Stewart who added to the relaxed buying process with a non-pushy attitude. The only problem came with trading my old car (Suburu Forester) with a surprise CarFax report issue contradicting an original report at time of purchase of no frame damage to a 4 years later addition of on my car's history. I have a beef with CarFax and not Westboro. My only suggestion for the dealership is to have a better greeting system when walking in, as the salespeople and manager seemed to oddly not acknowledge my wife and I two times. I would highly recommend giving Westboro Toyota a try. More

Awesome service from top to bottom We were contacted by many car salesmen throughout the search for my sister's Lexus RX 350. Our search ended when we met Bashkim "BB" and Minh Dang. B We were contacted by many car salesmen throughout the search for my sister's Lexus RX 350. Our search ended when we met Bashkim "BB" and Minh Dang. BB was our initial contact and we connected immediately, he cane across very genuine, honest and ready to help. Minh was our salesman, he was great and tentative. The whole process from the test drive to picking up the keys was smooth and he made it so easy for us!! We will definitely be back!! More