Westboro Toyota

Three hours of no service Arrived on time for a scheduled oil change. Treated gruffly, after they inspected Prius was told to sit in waiting area. After waiting for 3 hours, Arrived on time for a scheduled oil change. Treated gruffly, after they inspected Prius was told to sit in waiting area. After waiting for 3 hours, found out they had not done anything because they didn't know I was here. Took car and left. Never ever use this dealer! More

Surprisingly wonderful experience! From the moment I walked in, I was met by BB , the best salesman I have ever dealt with. He was friendly and knowledgeable and worked out a great From the moment I walked in, I was met by BB , the best salesman I have ever dealt with. He was friendly and knowledgeable and worked out a great deal for me. The sales manager, Keith was also very easy to deal with. When I went back the next day to pick up my new car, it was ready as promised and again things went quickly and smoothly. Westboro Toyota has definitely gotten a customer for life! More

best salesman ever I recently bought a 2014 camry from westboro toyota and my salesman jamie mcdonald was extremely truthful and helpful in helping me decide which vehic I recently bought a 2014 camry from westboro toyota and my salesman jamie mcdonald was extremely truthful and helpful in helping me decide which vehicle to purchase. He seemed to genuinely care about me and worked relly hard to get me the best price. He was very educated about the product and was very thorouh while explaining the features of the car, he paired my phone to the bluetooth and made me very familiar with the features. If you want a kind no BS to the point salesman aske for him. He is definitely not the stereo typical sales man. Very happy customer will absolutely recommend jamie mcdonald to friends and family. Thank you jamie and rest of staff. More

Buying made easy My husband and I drove down from NH because we heard that Wesboro Toyota had the best selection and pricing from a friend. We were not disappointed. My husband and I drove down from NH because we heard that Wesboro Toyota had the best selection and pricing from a friend. We were not disappointed. Jeff was there when we walked in the door, with a smile on his face and made the process simple. We had a lease that was ending and had never dealt with this before. He made turning that simple. We walked away with a car we loved without feeling pressured into something we didn't want. He was able to find us all the options we wanted in the car size we needed without going over our budget and even had the color I loved. I am very happy. He never lost his patience or rushed us, even when he was told another customer from earlier was back to see him. I would highly recommend this dealership, but more specifically this salesman. More

EASIEST and BEST experience ive ever had Westboro Toyota had to have been the best car shopping experience I've ever had. I was literally in and out of the dealership within an hour driving Westboro Toyota had to have been the best car shopping experience I've ever had. I was literally in and out of the dealership within an hour driving home my brand new Avalon! I explained my situation to Mike Roberts and he treated me as if I was family. I got a feeling of sincerity and competency and professionalism that made me feel comfortable with the entire purchase. Keith Miranda, the Business Manager was amazing and had a fantastic personality. Usually, I dislike these guys so much... But, he made it painless with his knowledge and skills in this market. I will recommend everyone I know to Mike Roberts and Keith Miranda More

Outstanding Experience This is the third vehicle we have purchased at Westboro Toyota and we continue to be happy with our choice of dealership. Everyone we dealt with thro This is the third vehicle we have purchased at Westboro Toyota and we continue to be happy with our choice of dealership. Everyone we dealt with throughout the transaction greeted us with enthusiasm, honesty, integrity and efficiency. I highly recommend you visit their tema for your next vehicle purchase!! More

Replacement needed Our 2011 Camry Hybrid had been hit in what seemed a small passenger door damage but was later labelled a "T-bone" a month ago. Then we received a call Our 2011 Camry Hybrid had been hit in what seemed a small passenger door damage but was later labelled a "T-bone" a month ago. Then we received a call offering us an up-grade on our hybrid. Westboro Toyota didn't tell us the frame was cut in the repair until they reduced the trade-in value when offering us a deal to up-grade to a 2014. Little odds and ends were not fully truthful---we got a different dealer than the original contact person; Wetboro did the repairs and said the car was now "great" -- except when it came to the trade-in value; the color we wanted was not available -but, low and behold, it was there on the lot; "only a couple of minutes more" to finish paperwork turned into over 4 hours of our Saturday. There was a lot of waiting around and we were about to walk out several times without a deal. We felt obligated to finish a deal with Westboro because they did the repairs - rather than try to start over with a different dealership. Overall, we are satisfied to be rid of a car with a questionable repair record, to have upgraded the vehicle without a major price change, and to have received a very kind offer of an extra helping hand from Jamie McDonald. More

Vehicle purchase westboro toyota Bashkim was excellent. He listened to my specific needs and delivered on all of them.it was a pain free purchase with no pushy up selling or surprise Bashkim was excellent. He listened to my specific needs and delivered on all of them.it was a pain free purchase with no pushy up selling or surprises. More

My Terrific Experience I had not intended on buying a car, but when I spoke with Shawn Gallant he had such an easy but informative approach I decided to take the plunge and I had not intended on buying a car, but when I spoke with Shawn Gallant he had such an easy but informative approach I decided to take the plunge and buy a new car. His communication was excellent, he explained the entire process clearly and concisely and I bought a new car! It was a great experience and I would highly recommend your dealership and more specifically Shawn. More

The sales guy, David Travis, was nice up until the deal had to go down. Then he started with the sleazy sales lines like, "We don't make money on the financing, so it is in our best interests to get you t had to go down. Then he started with the sleazy sales lines like, "We don't make money on the financing, so it is in our best interests to get you the lowest rate possible". He also refused to provide specific information about the deal, particularly the financing rate. I asked him 3 times to ask the Sales Manager, David McAvay, what the APR was. All three times, when he came back, he refused to give me a rate and instead redirected my attention to a new, lower monthly payment schedule. At this point, the owner, Peter Tonelli, came over and went into an elaborate sales pitch on why leasing is better than buying. I should have got up and walked out then, but I was excited to get the newly designed 2014 Highlander. I ended up agreeing to a payment that I thought was reasonable. However, my mistake b/c I did this without ever getting the financing rate. Their "guarantee that we would provide you with the lowest rate available" ended up being 5.52%...a full 3% higher than my local credit union. I didn't realize this until the next day when I was able to input the terms of the deal into my lease model and it spit out the 5.52%! The deal closing process, working with Business Manager, Bob Kenney, was surreal as well. He wisks me into his beat up office and tells me to start signing this electonic keypad. I ask him where the paperwork is and he says everything is done digitally, that once I sign, he will print it all out and review it with me. Again, alarm bells should have gone off, but I was excited to get into a new car. I signed away, he printed the papers, put a staple in them, and handed them to me, thanking me for the business. No explanation, no review. Once I was able to run the numbers, it dawned on me that I got played like a fiddle. The business practices at Westboro Toyota are questionable at best, and borderline illegal. They are dishonest in that they don't actually lie to you verbally. They just don't disclose all the details and then play to your excitement of getting a new car. There were at least 4 times that alarm bells went off and I should have gotten up and walked out. But my excitement got the better of me and now I am stuck in a 3 year lease, paying $80/month more than I should be. Upon calling them back and pointing out that I was dissatisfied, Bob offered to take care of a couple oil changes. Really, Toyota takes care of oil changes for the first 25,000 miles. And an oil change isn't going to make up for $80/month. The owner politely told me that he reviewed my deal and everything was in order, that it wasn't his fault that I didn't make them give me a rate. I told him i asked at least 3 times, once right in front of him, and he ignored that and said it wasn't his fault. The guys is as shady as the day is long. Just one more example of why car salesmen are one step below ambulance-chasers in the pecking order of job reputations. Never again will I use Westboro Toyota and I am writing this review as a warning to other unsuspecting people out there excited to get a new car. You will be overcharged and brow-beat into leasing a car with poor financing terms. It's not worth it. STAY AWAY FROM WESTBORO TOYOTA. More