Westboro Toyota

We reported a noise coming from the front suspension during a scheduled oil change. The tech informed us that since the front bumper and hood were replaced because of an accident the warranty was void? during a scheduled oil change. The tech informed us that since the front bumper and hood were replaced because of an accident the warranty was void? We had to pay out of pocket to have them look into the noise and then we weren't even given the results because we didn't want to pay more? This is for a 2010 Toyota? Yes, we think the BBB will hear about this. More

Miguel Ruiz was an excellent salesperson and made me feel very comfortable during this process. He was not pushy at all, and was well informed despite the fact that I was buying a used Subaru that had been t very comfortable during this process. He was not pushy at all, and was well informed despite the fact that I was buying a used Subaru that had been traded-in. I was in again today to make the deal and I worked with Miguel and then Julio Ortiz in financing. Julio was also professional and explained everything to me in clear terms. He also worked on the rate for me, which was greatly appreciated. He made what can be a tedious and confusing hour of signing papers into a friendly and comfortable environment. Michael Norwood, the Business Development Manager, emailed me back quickly and was friendly, polite, and did not pressure me at all. His online communication definitely made me want to come into the dealership in the first place. I know from talking to people today that making a nicer buying experience and having great customer service is a priority at this dealership. I think the efforts especially of these three individuals were excellent. I wasn't buying new or even in the same brand, which shows even more how amazing it is that these three treated me so well. I would definitely recommend this dealership! More

It has been almost a year sense I purchased from this dealership and I still feel sick to my stomach about the whole experience. I am not going into great detail, but if you want to feel pushed around an dealership and I still feel sick to my stomach about the whole experience. I am not going into great detail, but if you want to feel pushed around and lied to go here. If you are looking for a certified Toyota go somewhere else. They will sell it as certified vehicle, but when you get home problems start and you have to bring it back to them. They will repair the vehicle and charge the certified insurance that you paid for. Also they like to put the wrong parts in and risk your life! They have a scam going and even Toyota head quarters ( who I spoke to several times ) didn't seem to care about this fraudulent practice. If you read other similar reviews, I'm not the first person to go down this road with Westboro Toyota and Toyota head quarters. I am proud to say that over the last year I have talked three people out of purchasing another Toyota. One of them were going to go to Westboro. In short It pays to know salesman who drive 35000 miles a year and need new vehicles every year or two. I only wrote this to warn people, not to gain anything. If you are going to buy vehicle, read the reviews and find a dealership that is going to show you truly certified vehicles and some respect. More

This dealership is one of the worst. I could felt like i was in a shark pool the moment I walked in. I called ahead for a test drive appt. I was told the car would be ready out front ready to drive when I a was in a shark pool the moment I walked in. I called ahead for a test drive appt. I was told the car would be ready out front ready to drive when I arrived. When I got there, the salesman Mike Norwood kept delaying, and then pushed me off to another salesman who had to get the car and bring it around. I told him I was not there to buy today, I just wanted to test drive the car to see what it was like. After filling out the usual questionairre, (he asked how I was going to finance my purchase) we finally got to try the car. I sat in the car and it was dirty and smelled like a dog had lived in it. There was dander, hair, and scratches in the interior. The salesman blamed the smell on someone who had been in the car. I do not understand how it is they would not prep a car before making it available to test drive. When I said "we are done here, this car stinks!" The salesman kept pushing me to come inside so he could give me his card. Needless to say, I walked away and drove home. I will never return and do not recommend you ever visit this dealership. More

Greeted us without out being overbearing, told him what I was willing to pay. He came back with our price within 10$ a month. would recommend was willing to pay. He came back with our price within 10$ a month. would recommend More

This Joe Murray(sale) is so rule and helpless. Picked up a brand new car with missing manual and spare key. Joe told me to pay for shipping to ship it to my house while I drove 50 miles to pick up my car a a brand new car with missing manual and spare key. Joe told me to pay for shipping to ship it to my house while I drove 50 miles to pick up my car and I bought the car last week. He gave me an attitude and rule while talking to me. The worst dealer ever. More

I highly recommend that folks near Westborough area should give it a try to buy vehicle from Westboro Toyota dealer as I had a fantastic experience with the employees there recently Especially Dario should give it a try to buy vehicle from Westboro Toyota dealer as I had a fantastic experience with the employees there recently Especially Dario to mention he was warm and very welcoming. Found him friendly, went for a long drive and tested the car. Even though I got a 2011 Camry, it was worth the price and it gave me a brand new look. The best thing to quote is the dealer's price for a certified car which was $500 lower than KBB's price. That was like a "wow" to me. Branko, Dario's Manager was friendly as well. He took time out to mention everything in detail and that was in sync with what I heard from Dario before . It shows transparency and built trust for me Great job guys, I'm sure you guys would give every customer the same experience that I received from you. Keep up the good work More

Started with Steve Briggs over a month ago; today purchased a 2010 Rav 4 Limited and worked with Yuri who was outstanding in every way! Knowlegable, courteous and thorough! Bob Kenney did a good job purchased a 2010 Rav 4 Limited and worked with Yuri who was outstanding in every way! Knowlegable, courteous and thorough! Bob Kenney did a good job moving the process along and was thotough in answer any of our questions. Overall the dealership was outstanding and we haven't yet taken delivery of our vehicle. More

I recently bought a used vehicle from Westboro Toyota. Through the vehicle purchasing process, I dealt with two of the sales staff and the finance manager. The overall experience was good. On our first Through the vehicle purchasing process, I dealt with two of the sales staff and the finance manager. The overall experience was good. On our first day, my wife and I went in just to look at one of the cars they had on the lot, with no intention of buying. The primary salesman was slightly aggressive (even though he claimed that he didn't want to give us pressure), and used many sales tactics to get us to put down a deposit. We did end up getting a good deal on the car, so even though the process difficult for us, we don't feel terribly wronged about the whole ordeal. The other sales person that we dealt with was pleasant to work with. He was very patient and respectful. Once we actually paid for the car and started signing papers, the service improved dramatically. The finance manager, Branko, was wonderful to work with. He is not your typical pushy finance guy looking to upsell you an extra warranty with your car. He was the most courteous and understanding finance manager we have ever had the pleasure of dealing working with. The registration and plates were done in a timely manner, and all of our concerns and requirements were taken care of prior to pick-up. Overall, I do recommend Westborough Toyota. More

Dario was great, from the moment we walked through the doors at Westboro Toyota he was very professional, explained what he did there and what his limits were. He brought us out to the cars and came alon doors at Westboro Toyota he was very professional, explained what he did there and what his limits were. He brought us out to the cars and came along for the test ride. My daughter needed to go back and forth and check out other dealerships but never once did he pressure her for the sale. This she liked because even though she is 23 she knows what she wants and any hint of pressure would have been the end of that sale. Not the exact same feeling of the other gentleman who did the financing with us. He was a little annoyed with her because she didn't take the extended warranty beyond the 3 year 36 miles, although I thought she should have opted for that choice, she is making the car payments not the finance person sitting behind the desk - that 15 minutes of time felt a bit awkward for all 3 of us sitting in the room and his inappropriate comment about "it's not just about you, its about us as well" was not an appropriate respond when she decided she didn't want to pay more than she was paying already. If this review is strictly going for Dario he was excellent and we also worked with Steve (can't recall his last name) he gave us the final deal which honestly we would never have considered a new car if we didn't pull in on the right day at the right time. We hope our daughter will enjoy her new car for years and it will service her well. Thanks for not pressuring her in her decision to buy the car she really wanted. More