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Westboro Toyota
Westborough, MA
2,698 Reviews
At Westboro Toyota, our goal is to provide each customer with the knowledge and resources that he or she loves and to select the best financing options for driving that Toyota home with the peace of mind of having made wise economical choices. Our goal is that each customer feels that he or she has found in us a dealership that is resourceful, fair, convenience, always technologically current, and consistently committed to providing high quality vehicles and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,698 reviews
February 15, 2025
Good service, several communication errors between service and parts department. Took several months to get a part service and parts department. Took several months to get a part More
by JOAN_C_B
Verified CustomerEmployees Worked With
February 15, 2025
Had an excellent experience at the dealership. Was treated with courtesy by Mr. Camarra. He made me feel like I was important. He helped me with my problem and stuck with me until it was resolved. Was treated with courtesy by Mr. Camarra. He made me feel like I was important. He helped me with my problem and stuck with me until it was resolved. I had a very positive experience. More
by JFPANDJFP
Employees Worked With
February 14, 2025
Thanks for the prompt maintenance service, and the cleanliness of the car at pickup. I will be back again next time. cleanliness of the car at pickup. I will be back again next time. More
by MHEINZE
Employees Worked With
February 14, 2025
The lastest was for inspection and a recall. Both went well. Drop off and pick up without issues. Both went well. Drop off and pick up without issues. More
by EVAM4US
Employees Worked With
February 13, 2025
All the people I have met at Westboro Toyota have been very professional. They are very good at their job. Good communication as well. very professional. They are very good at their job. Good communication as well. More
by MLCORRON
Employees Worked With
February 13, 2025
A short service was needed and provided quickly! Paperwork ands State inspection sticker was done timely. Paperwork ands State inspection sticker was done timely. More
by doclair
Employees Worked With
February 13, 2025
I hate doing these surveys but I know doing them helps people keep their jobs. people keep their jobs. More
by JEREMYDARLING
Employees Worked With
Other Employees :
Gabrielle Young
February 12, 2025
They were very nice and helpful. They accommodated a late time slot and showed everything I was looking for. They accommodated a late time slot and showed everything I was looking for. More
by leslie.ingles
February 11, 2025
Very friendly Easy appt schedule. Estimate was right on. Every time I’ve been in there the sales and repair are very accommodating Estimate was right on. Every time I’ve been in there the sales and repair are very accommodating More
by carolesuekaye
Employees Worked With
February 11, 2025
It took three visits to diagnose the problem, and I was charged for labor each time. Since they failed to identify the issue on the first visit, these charges were due to their mistake. It then took three charged for labor each time. Since they failed to identify the issue on the first visit, these charges were due to their mistake. It then took three months to receive the part, which I understand may have been due to logistical delays. However, when I returned for the installation, they charged me $591—on top of the three labor charges I had already paid for the incorrect diagnoses. When I requested a credit for the unnecessary labor charges, I was told they couldn’t provide one. To make matters worse, I was informed that, according to Toyota’s service procedure, the installation should take six hours. But since the technician was “very smart,” he completed the job in three hours, and they claimed they were doing me a favor by only charging for three hours of labor. This directly contradicted what the service consultant told me when booking the appointment—she specifically said the job would take only three hours. This experience was frustrating and disappointing. I will never return to this place again. More
by NMADHU17
Employees Worked With
