Westboro Toyota - Service Center

They doing a good job ,friendly and professional service very helpful and I appreciated for being helpful very helpful and I appreciated for being helpful More

Jeff Janes was amazing to work with! I am very happy with my entire buying experience at Westboro Toyota! I am very happy with my entire buying experience at Westboro Toyota! More

I went for my service appointment and ended up with. a flat tire when I got there and ended up spending more money than anticipated as I had to get a new tire and ended up getting 4 new tires so that the a flat tire when I got there and ended up spending more money than anticipated as I had to get a new tire and ended up getting 4 new tires so that they would all be the same. More

Disorganized process and unclear communication led to significant delays. Sales staff are friendly and incompetent. significant delays. Sales staff are friendly and incompetent. More

Where shall I begin . There’s Lack of knowledge with services, long waiting times after coming in by appointment. Issues after receiving service at your dealership; No cus There’s Lack of knowledge with services, long waiting times after coming in by appointment. Issues after receiving service at your dealership; No customer service and no timely response after calling and leaving messages. When I brought my car in for maintenance service John Hansen “forgot to do oil change” which I specifically had added on that service only to come back to pick up my vehicle and was asked if I would wait because they forgot it was added on at time of drop off. Never had an issue with my car before I brought it in for maintenance. After hearing a whining noise, when accelerating, I brought it in to be looked at. After waiting an hour and 45 minutes and not hearing from any advisor on the status of my vehicle. I approached an advisor to which they checked, and I was then told that I need a new transmission. Service manager, Fernando claims to put in the work only to call back weeks after with no outcome and addressing me by the wrong name. He also stated I’m not a “loyal customer” because I haven’t serviced my car there often and that’s why he couldn’t help me out. This is after spending $1000 on maintenance for my vehicle, only to have to bring it back and be told it needs a new transmission! My car never made noise when accelerating before it was serviced at Westboro Toyota. With a service manager and service advisors on hand as Westboro Toyota has I’m sure services are on the decline. I’ll be sure to pass the word and my views on Westboro Toyota and Toyota brand . More

Everyone, from the manager, Alfredo, in the service department to JD and his sales team, treated me with the utmost respect and consideration for my situation. I could not have been more impressed and department to JD and his sales team, treated me with the utmost respect and consideration for my situation. I could not have been more impressed and will definitely be back when I need another car. More

Everyone was very kind to me. Generous with discounts and information. Work was completed quickly Generous with discounts and information. Work was completed quickly More

Westborough Toyota has made every attempt to attract and keep my business by taking good care of me when I have called for service! keep my business by taking good care of me when I have called for service! More

In the 16 years we have been coming here we only have had two complaints: glovebox coming loose after service and telling us it will cost $500 to fix after a technician spent 30 minutes on it. We fixed it o two complaints: glovebox coming loose after service and telling us it will cost $500 to fix after a technician spent 30 minutes on it. We fixed it ourselves in 5 minutes There was nothing wrong when we drove it in. The service department is excellent in general, but occasionally I feel pressured unnecessarily by the service manager to fix something that is not needed at this time. More

I am very pleased with the service I received and the staff person who took care of my needs. He kept me informed and helped me in areas I had not remembered to cover. staff person who took care of my needs. He kept me informed and helped me in areas I had not remembered to cover. More