Westboro Toyota - Service Center

When I was dropping off the car at the scheduled time, no one greeted me - I waited 10 mins to be acknowledged. Finally John began the appt. When picking up the car, John left before I got there so I told an one greeted me - I waited 10 mins to be acknowledged. Finally John began the appt. When picking up the car, John left before I got there so I told another associate I was there to pick up but they didn’t know anything about my job. I told them at 6:00 pm that John said my car would be ready between 6:15 & 6:30. At 7pm I went to ask what the problem was and the guy just said that John didn’t put the paperwork in the bin. They found the paperwork somewhere and got my car. So I waited way longer than necessary. When I got in and started the car, the “maintenance required” message still showed. I had to go find someone to reset it. I got home and noticed the sticker on the windshield wasn’t replaced with a new one. I watch my mileage based on what’s noted on the sticker. More

Valet service was excellent and I was very well informed I will probably use that service again I will probably use that service again More

Juan was very pleasant. Wait time for the service was exactly as promised. My overall experience with this dealership I would rate as average. In the past, including this Wait time for the service was exactly as promised. My overall experience with this dealership I would rate as average. In the past, including this visit there is a long wait to have a service employee approach your vehicle to check it in. The dealership is in need of a makeover and the lack of shuttle service is a huge inconvenience. More

Had our 2020 sienna towed to Westboro Toyota when it wouldn't start. The service department let us know that in addition to diagnosing and fixing the problem they would repair the open recall while the wouldn't start. The service department let us know that in addition to diagnosing and fixing the problem they would repair the open recall while the van was there. Turned out that the problem was the recalled fuel pump and that solved the problem (and cost us nothing). That never happens! Grateful that we chose to have it towed to Westboro Toyota and not a small local repair shop for that reason! More

Perfect Job on the Detail of my car. Thanks so much! See you again. Susan Burke Thanks so much! See you again. Susan Burke More

This dealership goes out of its way way to maintain my car maintenance schedule. Have provided me with pick up service so that my vehicle stays on schedule car maintenance schedule. Have provided me with pick up service so that my vehicle stays on schedule More

Courteous, friendly, efficient, nice waiting area, clean, knowledgeable, coffee available if you want, in and out in a reasonable time knowledgeable, coffee available if you want, in and out in a reasonable time More

Quick and easy and very polite. Knowledgeable about lproducts. Help ful with answers to my questiiond Knowledgeable about lproducts. Help ful with answers to my questiiond More

Quick and efficient service! Great atmosphere. Clean restroom and waiting area. Kept me updated on the work being done.. Great atmosphere. Clean restroom and waiting area. Kept me updated on the work being done.. More

Ease of making an appointment that was convenient for me. John was extremely professional, knowledgeable and a great ambassador for the Toyota brand. John was extremely professional, knowledgeable and a great ambassador for the Toyota brand. More