Westboro Toyota - Service Center

Fast efficient and friendly. They had appointments available for the next day which made getting my car serviced painless. They had appointments available for the next day which made getting my car serviced painless. More

The best experience I ever had at Toyota dealerships. Precise, high quality repairs, and attantion to customers.Recommend! Precise, high quality repairs, and attantion to customers.Recommend! More

Valet service was excellent and I was very well informed I will probably use that service again I will probably use that service again More

John helped me to identify issues with my car and westborough efficiently got the jobs done westborough efficiently got the jobs done More

Kevin was very helpful and made the experience very good. The work was completed earlier than expected The work was completed earlier than expected More

Most experiences fine. Bought 3 cars there. BUT many or most service reps have left me waiting patiently, unnotified for some time after the service is completed. (I check Bought 3 cars there. BUT many or most service reps have left me waiting patiently, unnotified for some time after the service is completed. (I check odometer before and after service, of course.) And the sales rep who handled my 3rd car purchase, in 2022, clearly stated that the spare tire was in the trunk. A few days later I was going to pump it up, and...what, no spare?! No space even allocated by engineering for a spare! I had to buy a spare & wheel...elsewhere, because Toyota no longer sells them. More

Juan was very pleasant. Wait time for the service was exactly as promised. My overall experience with this dealership I would rate as average. In the past, including this Wait time for the service was exactly as promised. My overall experience with this dealership I would rate as average. In the past, including this visit there is a long wait to have a service employee approach your vehicle to check it in. The dealership is in need of a makeover and the lack of shuttle service is a huge inconvenience. More

When I was dropping off the car at the scheduled time, no one greeted me - I waited 10 mins to be acknowledged. Finally John began the appt. When picking up the car, John left before I got there so I told an one greeted me - I waited 10 mins to be acknowledged. Finally John began the appt. When picking up the car, John left before I got there so I told another associate I was there to pick up but they didn’t know anything about my job. I told them at 6:00 pm that John said my car would be ready between 6:15 & 6:30. At 7pm I went to ask what the problem was and the guy just said that John didn’t put the paperwork in the bin. They found the paperwork somewhere and got my car. So I waited way longer than necessary. When I got in and started the car, the “maintenance required” message still showed. I had to go find someone to reset it. I got home and noticed the sticker on the windshield wasn’t replaced with a new one. I watch my mileage based on what’s noted on the sticker. More

Courteous, friendly, efficient, nice waiting area, clean, knowledgeable, coffee available if you want, in and out in a reasonable time knowledgeable, coffee available if you want, in and out in a reasonable time More

This dealership goes out of its way way to maintain my car maintenance schedule. Have provided me with pick up service so that my vehicle stays on schedule car maintenance schedule. Have provided me with pick up service so that my vehicle stays on schedule More