Westboro Toyota - Service Center

Three hours of no service Arrived on time for a scheduled oil change. Treated gruffly, after they inspected Prius was told to sit in waiting area. After waiting for 3 hours, Arrived on time for a scheduled oil change. Treated gruffly, after they inspected Prius was told to sit in waiting area. After waiting for 3 hours, found out they had not done anything because they didn't know I was here. Took car and left. Never ever use this dealer! More

We bought our Prius here new in Dec '10 and I would struggle to find anything to complain about. The car has 60,000 miles on it and has not had a problem which helps. I have brought it exclusively he struggle to find anything to complain about. The car has 60,000 miles on it and has not had a problem which helps. I have brought it exclusively here for service. Every 5K I pay $20 for an inspection and tire rotation and every 10K I pay about $100 for a synthetic oil change and various filters. I make the appointment online and usually wait for it to be finished, but there is a shuttle. The waiting area is the showroom - no frills at all outside of coffee and snacks, but that is fine with me. I usually work on the wireless. This dealership is exactly what I like - simple, no xx, get in and out without fuss. Maintenance is strictly by the manual (minimal for the Prius) with no extra stuff thrown in. $50 is a bit much for a TPMS re-program for my winter tire/wheel package, but blame Toyota for making this an impossible do-it-yourself task like some other manufacturers. I can't see a reason to go anywhere else for service. More

I've been here several times, and each time the experience is great. The folks at the service desk are very knowledgable and professional, and the quality of the work performed is always top notch. experience is great. The folks at the service desk are very knowledgable and professional, and the quality of the work performed is always top notch. More

First, I strongly disagree with "wedgemoose"; he clearly came in with an agenda and didn't give the dealership a chance. My family and I have now bought 4 vehicles from this dealer and I had ano he clearly came in with an agenda and didn't give the dealership a chance. My family and I have now bought 4 vehicles from this dealer and I had another serviced there for 13 years. Their fine workmanship kept my original Toyota rolling strongly for 205,000 miles and 13 years! No wonder I bought my next car from them! It also convinced my husband to buy his car there and my daughter's car there. My daughter has since returned and bought her second car there - and she lives in New York! She also drives here to have the car serviced and wouldn't consider going anywhere else. The service is exemplary, friendly and extremely competent and thorough. The staff is friendly, knowledgeable and patient. The restrooms and waiting area are attractive and always clean. Complementary beverages and snacks are available - especially appreciated for those early morning appointments or after a difficult day. Complementary shuttle service is greatly appreciated with a skilled, friendly, and competent driver. If I live long enough to need another car, I absolutely will come to Westboro Toyota to purchase and service it. Thanks for all the wonderful years of association! More

Since January 2002, my wife and I have purchased two new Toyota Camrys from Westboro Toyota. Both sales were complete with expert-honest advise and information concerning the value and financial investment Toyota Camrys from Westboro Toyota. Both sales were complete with expert-honest advise and information concerning the value and financial investment for both vehicles. Both vehicles receive all servicing from this dealership and ALL of the service staff have consistently provided the level of service that I would expect to satisfy my motor vehicle needs. Excellent is the one word that best describes Westboro Toyota. More

Eric and the entire Service Center staff are always very professional, competent and courteous. They listen and communicate, clearly and concisely, so you can make informed decisions. They also appreciate professional, competent and courteous. They listen and communicate, clearly and concisely, so you can make informed decisions. They also appreciate your schedule and time limits and work best to minimize impacts. We have bought many cars at Westboro Toyota over the years and have always serviced them there. They are awesome. More

I bought my 2000 Tundra at Westboro Toyota. It now has over 318,000 miles and still runs great. I've had all maintenance & repair work done at your facility. I met Eric Seidl shortly after he began employ over 318,000 miles and still runs great. I've had all maintenance & repair work done at your facility. I met Eric Seidl shortly after he began employment in Westboro and he has been my primary contact to date. As always, Eric has been extremely helpful whenever I've had a problem or question regarding my vehicle. I was in the other day with a defective radiator and Eric helped me through the entire process of diagnosis to repair. He's great at customer service and should be considered a valuable member to your team. Thanks to Eric & Westboro Toyota I'm looking to 400,000 miles or more with my truck. More

We reported a noise coming from the front suspension during a scheduled oil change. The tech informed us that since the front bumper and hood were replaced because of an accident the warranty was void? during a scheduled oil change. The tech informed us that since the front bumper and hood were replaced because of an accident the warranty was void? We had to pay out of pocket to have them look into the noise and then we weren't even given the results because we didn't want to pay more? This is for a 2010 Toyota? Yes, we think the BBB will hear about this. More

I Had Fast Friendly Service For A 20,000 Mile Oil Change,While I Waited In The Air Conditioned Waiting Area,Also Had New Matts Replaced That Was Under Warranty. Change,While I Waited In The Air Conditioned Waiting Area,Also Had New Matts Replaced That Was Under Warranty. More

I had a good experience at the dealership. Eric explained me the technical issues that my car had and what was needed to fix them. I did not have to wait long to get my car serviced, it was done the same day me the technical issues that my car had and what was needed to fix them. I did not have to wait long to get my car serviced, it was done the same day. One thing that I was not happy about was the service charges, I think it is a little pricey. More