Westboro Toyota - Service Center

Service Department is Excellent Stopped by Service Department and the excellent and prompt resolution to a Low Tire Pressure Warning Light which turned out to be two nails in a tire. Stopped by Service Department and the excellent and prompt resolution to a Low Tire Pressure Warning Light which turned out to be two nails in a tire. Service department folks are very knowledgeable and helpful. Couldn't ask for a better service department. More

Check up James Lavelle - Outstanding service. He provided me with the highest level of customer service. I highly recommend him. Very caring, friendly and help James Lavelle - Outstanding service. He provided me with the highest level of customer service. I highly recommend him. Very caring, friendly and helpful. Great work ethic. More

Disconnected Service I made an appointment well in advance to get my vehicle service on my only day-off. I got there a bit earlier for my 8:30am appointment. First the l I made an appointment well in advance to get my vehicle service on my only day-off. I got there a bit earlier for my 8:30am appointment. First the location is under renovation, there is no sign to tell customers where to go for service. So I stopped by the service garage and a technician told me to bring my vehicle to the valet check in counter on the other side of the building. I checked my vehicle with a friendly staff , he checked the VIN number of my vehicle, gave me a ticket and he told me that it was going to take anout an hour or so. He showed me the waiting area but never mentioned that I had to check in AGAIN with the service department. There were people who were there before me waiting I'm the waiting area. At around 10am, most of the people were serviced and I went and asked the service desk the status of my vehicle. The person, first presented to ne that he did not have time to talk to me, then he asked 'did you check in with one of us?'. I told him no because I assumed that the VALET is going to do evetything. This person then made it sound like I was wrong for not checking in with them and said 'there are so many people here for sales and service, and there is no way for us to know who is here.' Instead if trying to fix the issue for an already frustrated customer, he insulted the customer and wanted to walk away. He did not advise me to reschedule or offer me a rental vehicle or something, or even how to get my vehicle back. I asked him if they are open tomorrow (4th of July), he gave me a smirk and said 'no, it's a holiday!'. I finally went back to the VALET counter and picked up my vehicle. Another valet staff helped me and seemed very apologetic about the situation and offered some options and suggestions which I appreciate. Overall, my experience was really bad and I left a message with the service manager and will see if I will get a call back. I would not recommend doing service there if service continue to be like that. Updates on July 8th I am providing an update of my experience with the dealership. Shay, the service manager, contacted me about my bad experience and offered to pick up my vehicle for the service. He also offered to have my vehicle cleaned, which was nice. The staff picked up my vehicle at my work location and delivered it back to me on the same day. I was happy with the service provided. I did not really see much difference about the cleaning as y vehicle just reached 5000 miles and it is a very clean vehicle. The inside of the vehicle and the windows are still pretty dusty and blurry. However, the thought and gesture from Shay was nice. I appreciate the fact that Shay is trying to fix the issue by going above and beyond. I will consider coming back for service. Thank you. More

GREAT SERVICE Brought my car in for routine maintenance and they found an issue with my remote starter. They worked wit the company who installed my remote starter Brought my car in for routine maintenance and they found an issue with my remote starter. They worked wit the company who installed my remote starter and had it working right away at no additional costs. The service department went out of their way to make sure my needs were taken care of made sure their other company was standing by their product to. The service department became an advocate for me and saved me money. I can not imagine bringing my vehicle to anyone else to for my service needs. They kept me updated and made me feel welcomed. They seem to have once service level here, "top notch". Whether it is a new car or a used car, you feel as if you are their most important customer at the time. More

true to their word! Called for an oil change, I was able to get an appointment in an hour.They told me they would call me when my car was ready. They were true to their w Called for an oil change, I was able to get an appointment in an hour.They told me they would call me when my car was ready. They were true to their word. My car was ready in an hour as promised! Thanks for the great service! More

Used car runs like new The maintenance repairs done in reasonable time and price on used Toyota. Check engine light stayed off. Car Service person was helpful and easy to wo The maintenance repairs done in reasonable time and price on used Toyota. Check engine light stayed off. Car Service person was helpful and easy to work with. Repair person did a great job. Being picked up and brought back to dealership made getting my repaired car easy. More

Top Customer Service I called Westboro Toyota at the spur of the moment, as I travel much of the time and happened to be in my home area....they accommodated an unschedule I called Westboro Toyota at the spur of the moment, as I travel much of the time and happened to be in my home area....they accommodated an unscheduled service appointment at my convenience---in a twenty minute time frame. That is tops, as I have tried other Toyota dealers in the area and got 2-4 day wait period. Thanks Westboro Toyota! More

Scheduled Maint I have owned 4 Toyotas over the past 10 years and have had all my scheduled maintenance done at Westboro Toyota because it is close to my office. Qu I have owned 4 Toyotas over the past 10 years and have had all my scheduled maintenance done at Westboro Toyota because it is close to my office. Quite honestly they treat me like I am family. They know me by name when I walk in and are eager to help get me in and out as soon as possible. I have never dealt with the sales staff but the service department in my opinion is top notch and I will continue to give them my business. More

Always Satisfied The dealership and service team is always a pleasure to work with. That is why I have been with Westboro Toyota since 2001. I have purchased or l The dealership and service team is always a pleasure to work with. That is why I have been with Westboro Toyota since 2001. I have purchased or lease 3 vehicles from them and never a complaint. Their service team is impeccable and is there for you during the entire process. The only bad thing on my part is I cannot bring myself to leave when ever I visit.. Everyone is friendly and I have gotten to know many employees throughout the years so it is hard to leave when you feel you amongst friends or as I call them sometimes family. Keep up the great work! More

great on February 22,2015 my son visited Cambridge and found in the morning that some "nice" person broke the driver's side windshield wiper arm holding the on February 22,2015 my son visited Cambridge and found in the morning that some "nice" person broke the driver's side windshield wiper arm holding the blades. We came to the Toyota dealership and were told by a person at the part department (sorry can't remember his name)that this part needs to be ordered. My son is visiting from Kings of Prussia PA and has to return to work that day and could not possibly drive without a functioning wiper. We have been customers at this dealership since we moved to MA. To the rescue came Eric Seidl and I have no words to describe how above and beyond his help was. My son who has a RAV4 2012 was able to safely drive back to PA. Please share my comments with Eric Seidl, he had always treated us great but I consider this one above and beyond. Sincerely Rachel Kleiman-Wexler More