Westboro Toyota - Service Center

Thorough inspection of car. Appreciated brakes checked before too late. A huge plus. Appointment a farce—1st come, first served at Service window so extra 1/2 hour wait before b Appreciated brakes checked before too late. A huge plus. Appointment a farce—1st come, first served at Service window so extra 1/2 hour wait before being served. A huge minus. More

Kevin is best in customer service. .he’s doing great job and this is my 3rd time he has given me a best customer service . He should keep it up . Always happy when he’s attending to me .he’s doing great job and this is my 3rd time he has given me a best customer service . He should keep it up . Always happy when he’s attending to me More

I booked my appointment over the phone and mentioned that I needed someone to take a look at the front bumper that had come loose. My appointment was on a Saturday and apparently there is no one from the bod I needed someone to take a look at the front bumper that had come loose. My appointment was on a Saturday and apparently there is no one from the body team working. I was not told this over the phone. When I arrived Juan greeted me and took the car. I reminded him of my appointment and that I wanted someone to take a look at the bumper. Once the service was complete, Juan went over the paperwork and I noted that no work was done on the bumper. He said no one from the body team was in on the weekends. Why on 3 separate occasions was I not told that the bumper could not be looked at during my scheduled appointment? If it was a matter of moving my appointment I could have done that ahead of time. While my standard 10K / 1 yr service was satisfactory I was also disappointed to learn that the tire pressure was low when I got the car back. Tires are supposed to be filled to the recommended 35 psi and were all at or below 33 psi. It's not a huge deal. I expect some variation in equipment but it adds to my sub-par experience this time around. More

Satisfactory work done. ..convient appointments and scheduling..never wash car after major services.friendly staff ..convient appointments and scheduling..never wash car after major services.friendly staff More

It was quick service. I waited for my car in a very comfortable, spacious area with several room to choose from. I waited for my car in a very comfortable, spacious area with several room to choose from. More

My experience at Westborough Toyota has always been top notch. Everyone is helpful, professional and personable. notch. Everyone is helpful, professional and personable. More

The service here is good but there has been a long wait to drop off the car when arriving. to drop off the car when arriving. More

Transparent, reasonable, non-pressure environment and highly professional. If you do your homework and come in prepared for a productive negotiation, they will completely work with you. highly professional. If you do your homework and come in prepared for a productive negotiation, they will completely work with you. More

In the beginning I will said thank you for all your work we’ll done, we’ll done, More

Great service, very accommodating. Matt in parts dept is an exceptional employee who went above and beyond to accommodate the senior customer who needed advice and assistance. He evn c Matt in parts dept is an exceptional employee who went above and beyond to accommodate the senior customer who needed advice and assistance. He evn called the next morning to confirm that the part had arrived per schrdule and was available for pickup as previously discussed. Impressive service all around! More