Westboro Toyota - Service Center

Went to get my fourth service done today as part of the three year plan that is included with my lease. I arrived at 10am and they took my truck in, the representative telling me it would be about an hour three year plan that is included with my lease. I arrived at 10am and they took my truck in, the representative telling me it would be about an hour to an hour and a half. I sat in the waiting room till 11:35 at which time I went to ask the representative for an estimate on time as I had to pick my kids up at noon. He went out to check on it and when he came back in informed me that my truck had not even been taken into the garage yet. Him knowing that I had to get my kids at noon I asked If they had a loaner I could use and leave my truck so they could do the service. He told me they had nothing available. I ended up taking my truck with no service done, paying the sitter for the 2.5 hours she watched my kids and now trying to figure out when i can get it back in for the service they were supposed to do today. Frustrated is a fantastic word for how I felt today leaving with my truck unserviced being that I had an appointment, they told me an hour to an hour and a half and paying a sitter for no reason. What is the point of an appointment if after an hour and a half they haven’t even brought my truck into the garage? It would be nice if they could have updated me on what was/wasn’t happening. The representative didn’t try to come up with any solutions just pulled my truck around and said sorry. If I didn’t have to leave to get my kids I would have asked for a manager, I would be interested to hear what they would have said or done to remediate the situation and look forward to their response to this review. This is terrible customer service at its finest, well done Westboro Toyota you failed greatly today! I will say that I have taken my truck here for the other services included in my lease and have not had a bad experience and have had services done in a timely fashion, but today was very different. As I stated previously, I’m looking forward to a response to this review from a manager or the owner. We will see if they even respond. The website recommended yelp, but when I went to yelp I noticed that Westboro Toyota did not respond to anyone’s review so hopping they will on here. It does not seem like they practice transparency as a company. More

Juan did a nice job and I have co complaints or concerns from my visit from my visit More

Attentive. Focused. Polite. Professional people. They are a practiced, service oriented culture. Pleasant experience there. Focused. Polite. Professional people. They are a practiced, service oriented culture. Pleasant experience there. More

I have been with Toyota for many years and have always been extremely pleased with the personnel and services. Thank you for always providing such great service. been extremely pleased with the personnel and services. Thank you for always providing such great service. More

Very busy when we were there seem to be short staffed. ,but they were right on the ball. ,but they were right on the ball. More

I like to go to Westboro Toyota because I always received a wonderful treatment from Kevin Camara and the service people took a good care about my vehicle. received a wonderful treatment from Kevin Camara and the service people took a good care about my vehicle. More

Westboro Toyota has provided excellent service to my Corolla since the day I bought it, Sept. 1908. Corolla since the day I bought it, Sept. 1908. More

They are serious about time, customer service is excellent and they have good price . I give them 9 /10 excellent and they have good price . I give them 9 /10 More

Great dealership, talented service representatives and excellent service management. Dependable, overall very satisfied. Highly recommended excellent service management. Dependable, overall very satisfied. Highly recommended More

Waiting area was good. Lot of room to move around. There's a big screen TV to be watching shows, and vending machines to buy snacks. The wait times can be a bit long though Lot of room to move around. There's a big screen TV to be watching shows, and vending machines to buy snacks. The wait times can be a bit long though. More