Westboro Toyota - Service Center

My car was incorrectly towed to this dealership and the service specialist John Hensen was so kind as to help me coordinate a second tow to the correct location. I couldn’t be more appreciative, as I was h service specialist John Hensen was so kind as to help me coordinate a second tow to the correct location. I couldn’t be more appreciative, as I was having no work done by the dealership at that time. More

Had my RAV4 serviced at Westboro Toyota for the first time and was fortunate to get Marissa Michele’s, as my Service Rep. She was pleasant and friendly and made me feel welcome, as she gave me a tour of time and was fortunate to get Marissa Michele’s, as my Service Rep. She was pleasant and friendly and made me feel welcome, as she gave me a tour of the dealership. She went over the invoice and explained the work that was performed and waited with me as the invoice was processed with her assistance. She is an asset to your establishment. Angela Muise More

John in service was awesome to work with 5 start person and dealership. highly recommended and dealership. highly recommended More

Kudos to John Hansen and the Westboro Toyota team for excellent service. My mother required a tune-up at short notice. John was able to accommodate her schedule and even sent someone to her home to pick excellent service. My mother required a tune-up at short notice. John was able to accommodate her schedule and even sent someone to her home to pick up and return the vehicle. The service was friendly and professional and included a discount due to the age of the vehicle. Two thumbs up! J.F., Westborough, Mass. More

Dropped my 1995 Toyota Camry off on October 21, 2021 concerning my muffler noise. I was greeted my Ms. Michaeles who ask about my problem. She very knowledgeable of her products and my options on replac concerning my muffler noise. I was greeted my Ms. Michaeles who ask about my problem. She very knowledgeable of her products and my options on replacement of my system. My visit was quite enjoyable. Hats off to Marisa. Well done! Thanks Aubrey Greenwald. More

The rating for this dealer is negative infinity. The goal of their scams is not greedy high, each scam is about $1k-2k. I am studying how to report it to the MA state and the Toyota. They don’t care about an of their scams is not greedy high, each scam is about $1k-2k. I am studying how to report it to the MA state and the Toyota. They don’t care about any safety issues, what they do is just around 1k-2k money each time, not greedy, if too high, then the scam story cannot look normal. All the maintenance records of our two cars are in the system of two dealers in another state where we bought them brandnew. We did fully diagnosis check in the dealers and did all the necessary and even unnecessary repairs at the body shop from our auto insurance in the end of last year right before moving to MA. On 2/17 around 5pm, we took two cars there for the inspection sticker. Since then, all the scams started. They told us the first car (pretty new) cannot pass, but then they changed their mind because they saw our 2nd car waiting behind, they told us, they let the 1st car pass, instead the 2nd car (Sienna) cannot pass. The sale kept pulling out the little plastic crack piece in front of the car. The body shop and dealer in another state before our moving told us this does not matter at all, it is even not worthful to fix it even our deductible is only $100. But ok, we then fixed it at a body shop and also got 4 new tires, so, we came here for the sticker again. And we plan to change the wiper and replace one light sensor which are obviously not working. But this time, they saw we have the whole new plastic front part and 4 new tires, so, they didn't do the regular inspection at all like checking the light and wiper, instead, they looked for a one big around $1k problem, so, they passed everything else except one thing not pass: suspension. We told them we want the 2nd opinion for this suspension issue which was not in their first report, but guess what they already erased their first report! And we were told we cannot leave with our car and refused to give us the key back if we don’t accept their report, we told them they have no such legal right, but the manager kept telling us he represents the state law! And if we take our car, they will put a mechanical line on our car! We told them we will have to call the police to ask if this dealer has such a right. So, we called the police and went outside to wait in order not to bother other customers. But when the police came, the GENERAL manager came who we didn’t know his existence before, he told the police he orders a trespassing order! Wow, it was us who called police, and this dealer kept our car and key inside the building!! The general manager lied to the police saying we cannot go inside even we just walked out by ourselves for waiting the police to come. They lift our car and then put it down, kept banging the front door, I took the videos and photos when they were doing that. I told them please do not hit the front door. Our car got everything taken care of at the body shop in another state before moving to MA, the painting very shining, even no any scratches. But this location, they just want to damage our car, then they could let our car fail the inspection just for any tiny problem to be enlarged as a big issue, like that little crack in the plastic part. Their two inspection reports are different and in such a contradiction, and they let the notworking light and wiper pass, their report is not right and not reliable. But they claim they represent the state law. Before we went there for the 2nd time, we called, the lady on the phone also tried to scam us, saying if the car failed the inspection, then we will have to pay them $642, then later she said she did not say this number at all! Our phone record could show the history of callings, we called again the next day. But when they had our car, it was too late for us to stop them. More

Let’s start off by saying I’ve had 3 Toyota vehicles of mine serviced at the dealership for well over a decade. In the end of 2019 I had a horrible experience purchasing my 2016 RAV4 from them; after a yea mine serviced at the dealership for well over a decade. In the end of 2019 I had a horrible experience purchasing my 2016 RAV4 from them; after a year of avoiding them and receiving numerous texts from the general manager I decided to give them a try again for service. First service in February of 2021 was good however today May 17th I received some of the poorest service. I had to call to follow up on my car that I had booked a 9:30 am appointment for and also came 30 minutes early for check in. My car for a tire rotation and alignment and tire balance, with fuel injector cleaning (which isn’t worth the money in my opinion) took until 5:15 pm to be done. So my husband dropped me off at 5:23 and I had to wait to be acknowledged in the service department which is sad after having to call to follow up on my car regardless. I brought a coupon that was mailed to me and that seemed like a hassle to Juan who provided me terrible service. Well he told them to go grab my car and upon waiting outside with out seeing my car I start walking the lot to see where my car is; and the guy fetching it also had no idea. Low and behold I already had to fully pay for the services and my car was still on the lift with my alarm going off with no back tires on. I was told it was going to be ready over 25 minutes ago at that point. So I sat outside waiting for my car until just before 5 pm. No apology from anyone but a poor service tech who pulled my car up front for me. The guy Juan who checked me in explained that they broke some studs; which were actually lug nuts to my tire and they had to replace them for me. Let me just say I will never ever provide that dealership any more business and I refuse to allow any friends or family of mine who are Toyota drivers to use this dealership. They have horrible service and they have terrible customer service. My husband even tried speaking with them and they didn’t care or offer an apology. If anything turns out wrong with my car in the next week I will be heading to the BBB and obtaining a lawyer and suing the dealership. A sincerely upset loyal Toyota owner. PS if you want the whole story about the purchasing of the vehicle I can provide that too for back story. More

Fantastic service door to door Had a recall on my 2019 Avalon and had to get fuel pump replaced. Toyota came to my house, picked up my vehicle and returned it when completed. The Had a recall on my 2019 Avalon and had to get fuel pump replaced. Toyota came to my house, picked up my vehicle and returned it when completed. The service advisor, Brenda Ocasio, was outstanding. She called me once my car got into shop, updated me on status of vehicle and then called me once my vehicle was on my way home. More

DO NOT SERVICE YOU CAR HERE UNLESS YOU WANT TO BE ABUSED I urge you to take the time to review the sales and service ratings here for Westboro Toyota and you will see a consistent theme of incompetence and t I urge you to take the time to review the sales and service ratings here for Westboro Toyota and you will see a consistent theme of incompetence and then accusing the customer of lying. If you are in Metro West Mass area you will do much better at Bernardi Toyota or Acton Toyota. My story: went in for oil change and tire rotation using 1 of their many coupons to suck you in. Advisor was Roger Barron. Lounge area and wait typical. After an hour Roger comes over with a laundry list of $900 of suggested service. Transmission fluid that was done at Acton. Spark plugs not due until next tear. Fuel emissions cleaning not called for in owners manual. Asked why are you trying to sell me things inappropriately? Went back to his desk rather coldly. When the vehicle was ready their 1 and only xxx terminal was out of paper and NO ONE knew where a new roll of paper was. It was comical. After 15 minutes they found some. Roger did not thank me nor walk me to my car etc. Alfredo Lopes who I later learned is the "Service Manager" (and I use that term very lightly), showed me my car but it was blocked by another car so I could not exit the garage while he went to look for keys. This is where it gets interesting but scary. A month later as I am checking my oil as I do every month I almost faint when I see they had left the oil dip stick only half way inserted!!!!! Some oil had leaked out and I can only imagine the damage to the engine if more had leaked out or the dip stick came loose around a fan belt etc. I immediately call to speak with the service manager and they put on Alfredo. He is immediately gets defensive and says "...well IF we did it why did you wait so long to call us...". WHAT?!?! How about "OMG I am so sorry please bring it down immediately and I will personally put it up on a left and do a complete end to end inspection to ensure everything else is ok and offer you credit on a future visit". Nope! He says "...well what do you want us to do...?". And I repeat apologize and offer to rectify. Nope. His tone is screaming "YOU ARE LYING AND I DO NOT BELIEVE YOU". It gets very heated on the phone and results in him saying "YOU ARE RUDE AND IGNORANT". At that point I hang up on him. For 2 days I asked for the GM John Dowden to call me back since Alfredo is in way over his head. Finally John returns my call and has even a worse tone than Alfredo. He is more interested in interrogating me about what I said to Alfredo than apologizing and rectifying. I suggest to him the fix is apologize and rectify by future service credit and or complementary MPI multi point inspection. "No, we do not do that". My credit card company was shocked and more than glad to refund my money over Westboro Toyota incompetence. In summary I urge you to avoid them at all costs. Please take the time to review other feedback here. It is a consistent theme of all the typical dealer ripoffs you read about and it is quite surprising Toyota allows them to sell and service Toyota. They are not honest, will try to up sell you with un needed add ons and God forbid if there is an issue will immediately start to say you are lying and attack you vs owning their issue and fixing it. Buyer beware. Avoid at all costs. Never again. More

WORST CUSTOMER SERVICE - Never recommend to any one Went for a state inspection and have to wait for more than 1 hr and in end, they were telling the vehicle inspection failed of worn tires. The tires Went for a state inspection and have to wait for more than 1 hr and in end, they were telling the vehicle inspection failed of worn tires. The tires are absolutely fine and only 27K on my new Toyota sienna. Seems they are cheating, Every time you step in you should have new tires. They are trying to squeeze money by failing the inspection. More