Westboro Toyota - Service Center

All people I dealt with were very nice and helpful. My service technician was very knowledgeable and helped me understand my vehicle issues. My service technician was very knowledgeable and helped me understand my vehicle issues. More

Always a pleasant experience working with John. He is courteous always keeps me informed and updated! He is courteous always keeps me informed and updated! More

I came for an inspection sticker. Two hours later I was still waiting. I won’t make that mistake again. After installing a new battery I was told I had to drive the car 100 miles in o Two hours later I was still waiting. I won’t make that mistake again. After installing a new battery I was told I had to drive the car 100 miles in order to reset all the functions and I would be rejected for inspection that day. More

Great prices and was able to give me a deal because of past deal with the dealership. past deal with the dealership. More

I have been getting my car service done at Westboro Toyota since I bought my car in 2020. I never have a problem getting an appointment nor with the quality of work. Toyota since I bought my car in 2020. I never have a problem getting an appointment nor with the quality of work. More

The dealer added costs to the service that were not disclosed until they presented the bill. Very disappointing that the dealer is doing that. I would not recommend using Westboro Toyota based on thei disclosed until they presented the bill. Very disappointing that the dealer is doing that. I would not recommend using Westboro Toyota based on their lack of integrity. When I asked about it, my concerns were dismissed. More

This dealership is very fortunate to have John Dowden and John Hansen. They are an asset to this dealership. John Hansen. They are an asset to this dealership. More

He was so helpful and showed me how to avoid losing my fob in the future. fob in the future. More

Service is always great and it is easy to get the car in to be seen. Trying to get your car back is like trying to threat a needle on a slip and slide. Your service representative is never at their desk an to be seen. Trying to get your car back is like trying to threat a needle on a slip and slide. Your service representative is never at their desk and will not answer the phone and will not answer voicemail and when you call other people just send you to the voicemail. Nobody knows the status of your car except your service rep which is ridiculous. After and over 2-hour " lunch" for our service rep, we asked another rep to help us out who said they couldn't find our service rep so our car could not be picked up. How ridiculous. We drove there anyway after noticing in our app that the car had been closed and locked almost 4 hours earlier meaning our car had been done with service for 4 hours. Nobody had notified us. And nobody knew the status of the car. This is such an easy thing to fix. I complain about it constantly. I have no idea why they will not fix this situation but it is absurd. When we arrived back at the dealership our service rep was still on lunch... About 3 hours now. And their desk was absolutely littered with receipts and cars waiting for pickup, including a bunch that said "waiter". Those poor humans. My absolute favorite part was we picked up the car and started driving home and about 20 minutes into our drive. We got a call that our car was ready for pickup. Very embarrassing. As noted, getting the car in is always fine.. service is always great and we never have a problem with the actual work done. The service reps are always nice to speak with and kind. I am just begging you to please fix the pickup situation. I have no idea why you make it so difficult. What an easy thing to fix. The status of my car should not be locked in a vault. More

Courteous and professional service. Reasonable wait time. Fair and honest. Weekdays best. Look for specials. Reasonable wait time. Fair and honest. Weekdays best. Look for specials. More