Westboro Toyota - Service Center

Good job for the service rendered, really appreciate it. Although it took longer but great job done it feel new now. Thanks Although it took longer but great job done it feel new now. Thanks More

I was getting my oil changed and my tires rotated. Jody was doing great but not the mechanic (Shankar, Megnath?). The sticker was attached in a way that it blocked the road view, and I realigned it my Jody was doing great but not the mechanic (Shankar, Megnath?). The sticker was attached in a way that it blocked the road view, and I realigned it myself. I also had some wires supporting the engine splash shield. They were broken but the remnants were hanging and scratching the road, so I needed to fix them myself when I came home. The splash shield is custom and has special windows for maintenance, I didn't understand why the mechanic needed to remove them at all. The window was opened by the way, but never locked properly, so if I didn't check it, all the dirt would go under. Immediately after I left the dealership, the door behind me was locked and no one asked whether I was satisfied or not. They gave me to sign all the papers before I saw my car. Ridiculous! A really sloppy work. I will consider not coming there again. This comment will also be published on Google Maps later for a broader audience. More

He has an excellent customer service very friendly trying to help wit everything I am so happy the service I got!! to help wit everything I am so happy the service I got!! More

My plan had tire rotation but they didn’t rotate and their multi inspection is wrong and they don’t check even. And my inferior got oil stain after oil change their multi inspection is wrong and they don’t check even. And my inferior got oil stain after oil change More

Waited 25 minutes to get into the garage. Everything else went well. Waiting room was comfortable. Everything else went well. Waiting room was comfortable. More

Juan was an excellent communicator and was very friendly and helpful. He made a difficult situation much more bearable! and helpful. He made a difficult situation much more bearable! More

Wonderful experience! Tony c was genuinely helpful. Leo was cordial made feel at home. Lenny worked miracles with finance! Great experience! Thank you Highest regards wi Tony c was genuinely helpful. Leo was cordial made feel at home. Lenny worked miracles with finance! Great experience! Thank you Highest regards will recommend to everyone More

Earlier this year, I heard a winding noise when I turned the wheel when the car was in reverse. I brought it there to have it checked out and I was told that they couldn't hear any noise. Months go by and t the wheel when the car was in reverse. I brought it there to have it checked out and I was told that they couldn't hear any noise. Months go by and the noise continues to get louder so I bring the car back to have it looked at. I was told that when they took it for a ride, they couldn't hear the noise so I asked could I ride with them? The mechanic heard the noise immediately. They said it was my front strut mounts, and that it would be covered under my warranty and they supposedly fixed it. After leaving there, I continued to hear the noise so I brought it Back to have it checked out. After taking it for a drive they told me that they couldn't hear any noise. So I asked if I could take another ride with them like I did before when they said they didn't hear anything, and They refused. I asked a couple of times and they kept sending the associate Gabrielle back-and-forth with reasons why we didn't need to go for a ride. Gabrielle was obviously as frustrated as I was because she ended up walking away, rolling her eyes and sighing with aggravation to the point that I had to say" I hope you know I can hear you". I was finally told that Some Camry's just make that noise and The part that they fixed was in working condition and if I wanted them to check anything further, I would need to pay the Diagnostic fee. I had taken a 40 minute ride three times just to hear that explanation. I feel like they just got a free check from the warranty company because they didn't fix the issue that I originally came for. Seeing There was a problem I feel like the mechanic his self or a manager should have at least come out and spoke with me, but that didn't happen. It was a bad Experience. Definitely one that I will pass on and advise to go to another dealer Besides Westboro. More

I've been going there for years and rarely have a negative experience, when I do it's a team effort to make it right. The employees work together well and actually LISTEN to the customers. negative experience, when I do it's a team effort to make it right. The employees work together well and actually LISTEN to the customers. More

Professional workers there are very helpful and friendly,good service, and it was so fast friendly,good service, and it was so fast More