Westbury Toyota

WARNING, THIS IS GOING TO BE LONG DUE TO ALL THE COMPLAINTS: I went there with my wife and children last night. I had an agreed price for a 2020 Limited Premium AWD Sienna with a specific color outside and inte I went there with my wife and children last night. I had an agreed price for a 2020 Limited Premium AWD Sienna with a specific color outside and interior color. I was very clear and transparent that I was financing and looking to take advantage of the rate that was being offered on Toyota's site and that I would not qualify for the rebate, based on what I read because I wanted the 1.9% financing. (take one or the other) She said she understood and gave me the agreed upon price. I made an appt to go meet with the internet sales person Jennelle McKenzie. When we got there, we waited about 15 minutes and then passed off to a sales person, Andy. He went over the agreed upon price, and we were turned off from the beginning. Lower model and he may have said that by mistake, but being every dealer has been pushing XLE, I wouldn't have been surprised if he was pushing that, and the color was wrong for the interior. Again, might have gotten that wrong, but the interaction from the beginning didn't sit well. We were also told they located three cars that fit what we were looking for but only showed one sheet with one car info. I asked if we could see all three sheets to see the options and Andy the sales person said NO. He stated that there are just too many (hundreds) to look at. We said fine and moved on. They agreed to take our last two lease payments of our current vehicle as part of the agreed price, but when it came down to the final price, all of a sudden they said that it was $1500 more because we did not qualify for the rebate. I was very clear with Jennelle over the phone that I was to do the 1.9% financing with Toyota and knew that I would not qualify for the rebate because I wanted to finance. The sales person, Andy then obnoxiously goes, we recorded the phone call, so we know you didn't say you were financing with us. I discussed with Jennelle over the phone that I was indeed doing the 1.9% financing and she said not to worry, and that the rate was good until Monday, November 4th, as I said I would not be able to make it to the dealership originally until at least Friday, November 1st. Randy Abreau?, the general manager also who was brought over said..How are we suppose to know if you meant you were financing with us, unless you state it. Remembering conversation specifically with Jennelle over the phone, we did discuss it, as she stated it was good until November 4th. Aside from asking for cross bars and remote start to be included, we were not looking to negotiate anything in addition, but to have them honor the agreed upon price. I also asked over the phone with Jennelle if there were delivery fees or anything we needed to be aware of, being they had to locate the car. I have it written down that she stated it was $75 dealership fees, Tax and DMV Fees. When speaking to the sales person and the general manager, Randy (Abreau?), he stated that they always have delivery/transporation fee of ($350) and dealer fees of ($350) and it was basically a total of $700.00 So again, more lies and surprise fees. At that point we left, as I clearly stated we were no longer interested and Randy kept pushing, stating we can't make a deal? We inquired about a USA Triathlon Membership discount rebate as well, which was $500. They did locate that and said it would be applied after the taxes. In addition, Randy said he would give us either the cross bars or remote start. The rebate goes direct to the dealer, so they really were not throwing anything in, as my membership discount was paying them for it. Again, more trying to bait and switch. From everyone I dealt with, it was stating one thing but in reality state something else and try to charge us more. I felt none were honest and I will let anyone know about this dealership. Very misleading and not transparent in anything they say. Jennelle followed up with me today, October 31st, and I stated that we were not interested based on all the..lets just call them what it is....LIES were were told. I also stated to her that she told us the dealer fees were $75, which she then cut me off and said that the fees were $75 only if we paid in cash. So if the conversation is recorded in fact, then they should know that Jennelle lied to me over the initial phone call and never stated paying in Cash. Especially since we discussed the Toyota Financial rate being good until November 4th. Jennelle would cut me off and came off rude. I stated I was a consumer and said I didnt' appreciate being cut off as I was telling her our issues and what was Falsely said. Never would go there again!!!! More

Jeremy Garcia at westbury took care of me like family. Very respectful, very knowledgeable, and very competitive. Will definitely be sending friends his way, no doubt! Very respectful, very knowledgeable, and very competitive. Will definitely be sending friends his way, no doubt! More

Making a non enjoyable task more enjoyable I like most people find buying or leasing a car a stressful arduous task. However, I have now leased four cars through Westbury Toyota because of th I like most people find buying or leasing a car a stressful arduous task. However, I have now leased four cars through Westbury Toyota because of the staff including two people Luis Lall and Bernie Anatra both of whom made this a pleasurable experience . Have recommended them before and will again. More

They truly deserve the 5 STARS!! I mean it, 5 stars...from the first phone call to driving out in my new Rav4 Hybrid, I could not have been happier. I actually had fun! I said it seve I mean it, 5 stars...from the first phone call to driving out in my new Rav4 Hybrid, I could not have been happier. I actually had fun! I said it several times, “This does not feel like the usual car buying experience”, which I have had in the past but never again!...Now that I’m Westbury Toyota for life! So much so, that I brought my dad there 3 weeks later and he drove out in his new Corolla. Jenelle set me up with Bernie after explaining a bad experience I had at another dealership. I asked to work with someone who doesn’t mind a thousand and one questions. I can not explain how perfectly paired I felt. Bernie is so patient but above all honest and I felt he had my best interests in mind (and he’s funny too!). He brought us in to Dina to finish up and honestly, we felt she too had our best interests in mind. They are what will keep us coming back and recommending Westbury Toyota!! I’m so impressed by them!! Thank you guys! More

The Best Service Advisor Krista Callendar and the entire service department team at Westbury Toyota provided exemplary professional service with the scheduled Service Advisor Krista Callendar and the entire service department team at Westbury Toyota provided exemplary professional service with the scheduled maintenance of my wife's RAV4 on Saturday, September 28. They did not disappoint. I have scheduled a 2nd vehicle with Krista Callendar for servicing at Westbury Toyota for this coming Saturday. My wife and I are satisfied customers. Our regards to all. More