Jennelle McKenzie

Great dealership and even better salesperson. Caleb got us into a brand new RAV4 in under 24 hours and had a pretty good deal set for us. Caleb got us into a brand new RAV4 in under 24 hours and had a pretty good deal set for us. More

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Good job done it was on time and I did not have to wait too much too much More

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She was very helpful from the moment I got on the phone with her. Thanks to her, I was able to get pre-owned car with no issues. with her. Thanks to her, I was able to get pre-owned car with no issues. More

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Very thanks to Marluin Reyes for hep me with my purchase @ Westbury Toyota , I’m very happy with the process @ Westbury Toyota , I’m very happy with the process More

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Great and awesome experience with westbury Toyota and my salesman martini Reyes was very friendly and knowledgable with the product salesman martini Reyes was very friendly and knowledgable with the product More

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Very pleased with Collin Guida, my salesman. He was professional and patient. I think I got a very good deal and he worked hard to get it for me. Regarding Jeremy Garcia, a lesser review has been giv professional and patient. I think I got a very good deal and he worked hard to get it for me. Regarding Jeremy Garcia, a lesser review has been given since I don't feel that he gave me his best efforts to get me a good deal, and he wasted my time, which is disrespectful. More

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Very happy with my sales man , truly recommend him and Westbury Toyota, to my friends and family Westbury Toyota, to my friends and family More

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Had a great experience at this dealership, on my first visit, did not feel pressured to purchase/put down a deposit which ultimately resulted in going back and making my purchase! Collin was patient and r visit, did not feel pressured to purchase/put down a deposit which ultimately resulted in going back and making my purchase! Collin was patient and responsive and I would definitely return in the future! More

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I am very happy to write this review about the excellent service I received at Westbury Toyota and the excellent attention given to my car by AdalbertoI Irizarry. He was very professional and made my experi service I received at Westbury Toyota and the excellent attention given to my car by AdalbertoI Irizarry. He was very professional and made my experience at Westbury Toyota excellent. More

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WARNING, THIS IS GOING TO BE LONG DUE TO ALL THE COMPLAINTS: I went there with my wife and children last night. I had an agreed price for a 2020 Limited Premium AWD Sienna with a specific color outside and inte I went there with my wife and children last night. I had an agreed price for a 2020 Limited Premium AWD Sienna with a specific color outside and interior color. I was very clear and transparent that I was financing and looking to take advantage of the rate that was being offered on Toyota's site and that I would not qualify for the rebate, based on what I read because I wanted the 1.9% financing. (take one or the other) She said she understood and gave me the agreed upon price. I made an appt to go meet with the internet sales person Jennelle McKenzie. When we got there, we waited about 15 minutes and then passed off to a sales person, Andy. He went over the agreed upon price, and we were turned off from the beginning. Lower model and he may have said that by mistake, but being every dealer has been pushing XLE, I wouldn't have been surprised if he was pushing that, and the color was wrong for the interior. Again, might have gotten that wrong, but the interaction from the beginning didn't sit well. We were also told they located three cars that fit what we were looking for but only showed one sheet with one car info. I asked if we could see all three sheets to see the options and Andy the sales person said NO. He stated that there are just too many (hundreds) to look at. We said fine and moved on. They agreed to take our last two lease payments of our current vehicle as part of the agreed price, but when it came down to the final price, all of a sudden they said that it was $1500 more because we did not qualify for the rebate. I was very clear with Jennelle over the phone that I was to do the 1.9% financing with Toyota and knew that I would not qualify for the rebate because I wanted to finance. The sales person, Andy then obnoxiously goes, we recorded the phone call, so we know you didn't say you were financing with us. I discussed with Jennelle over the phone that I was indeed doing the 1.9% financing and she said not to worry, and that the rate was good until Monday, November 4th, as I said I would not be able to make it to the dealership originally until at least Friday, November 1st. Randy Abreau?, the general manager also who was brought over said..How are we suppose to know if you meant you were financing with us, unless you state it. Remembering conversation specifically with Jennelle over the phone, we did discuss it, as she stated it was good until November 4th. Aside from asking for cross bars and remote start to be included, we were not looking to negotiate anything in addition, but to have them honor the agreed upon price. I also asked over the phone with Jennelle if there were delivery fees or anything we needed to be aware of, being they had to locate the car. I have it written down that she stated it was $75 dealership fees, Tax and DMV Fees. When speaking to the sales person and the general manager, Randy (Abreau?), he stated that they always have delivery/transporation fee of ($350) and dealer fees of ($350) and it was basically a total of $700.00 So again, more lies and surprise fees. At that point we left, as I clearly stated we were no longer interested and Randy kept pushing, stating we can't make a deal? We inquired about a USA Triathlon Membership discount rebate as well, which was $500. They did locate that and said it would be applied after the taxes. In addition, Randy said he would give us either the cross bars or remote start. The rebate goes direct to the dealer, so they really were not throwing anything in, as my membership discount was paying them for it. Again, more trying to bait and switch. From everyone I dealt with, it was stating one thing but in reality state something else and try to charge us more. I felt none were honest and I will let anyone know about this dealership. Very misleading and not transparent in anything they say. Jennelle followed up with me today, October 31st, and I stated that we were not interested based on all the..lets just call them what it is....LIES were were told. I also stated to her that she told us the dealer fees were $75, which she then cut me off and said that the fees were $75 only if we paid in cash. So if the conversation is recorded in fact, then they should know that Jennelle lied to me over the initial phone call and never stated paying in Cash. Especially since we discussed the Toyota Financial rate being good until November 4th. Jennelle would cut me off and came off rude. I stated I was a consumer and said I didnt' appreciate being cut off as I was telling her our issues and what was Falsely said. Never would go there again!!!! More

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