Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Westbury Toyota
Westbury, NY
2,720 Reviews
Welcome to Westbury Toyota, a Long Island Toyota dealer with a customer focus. Westbury Toyota has a large selection of New and Used cars that are available to be Toyota Certified Used Cars. You can visit our beautiful new facility that has been designed to better serve our Long Island Toyota customers.
Westbury Toyota has a completely separate facility dedicated to only service and our retail rental car customers. Our factory-trained technicians that will handle all of your Toyota service needs right the first time you visit. Westbury Toyota service facility is convenient and focused on your Toyota service needs. We can handle your repairs, scheduled maintenance, oil changes, tire rotations, brake service and much more so you don't have to worry. Both of our state-of-the-art facilities are located in Westbury, NY and focused to meet the needs of all Long Island Toyota shoppers and service customers needs.
Visit one of our facilities today and become part of the Westbury Toyota Family!!!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,720 reviews
July 27, 2024
Leased a brand new Highlander xle from Erick. He was so professional and knowledgeable. A pleasure to work with He was so professional and knowledgeable. A pleasure to work with More
by Jalayshalittle
July 25, 2024
I am so happy with my new Toyota RAV4 XSE Prime, Kelly C and the entire Toyota team were amazing, they worked hard and went extra miles to help me, they didn't stop even though their work schedule had ended and the entire Toyota team were amazing, they worked hard and went extra miles to help me, they didn't stop even though their work schedule had ended several hours earlier shout out to all of them. Thank you so much and my referrals will always be to you all More
by anmanavas70
July 25, 2024
Very pleasant experience working with Caleb. Was able to find the right car and stayed late to ensure that car is delivered to us. Was able to find the right car and stayed late to ensure that car is delivered to us. More
by NYP
Employees Worked With
July 25, 2024
It was a great experience, Jason Endara was a great help. He had a lot of knowledge about the car my daughter was looking at and helped make her decision. I would recommend this dealership to everyone and h He had a lot of knowledge about the car my daughter was looking at and helped make her decision. I would recommend this dealership to everyone and hopefully they get someone like Jason to help them. More
by Cparedes
July 24, 2024
My experience with Westbury Toyota started when I bought a 2018 Corolla and the sales associate spelt my first name wrong after taking my license to input my information. I’ve been a customer with Toyota fo a 2018 Corolla and the sales associate spelt my first name wrong after taking my license to input my information. I’ve been a customer with Toyota for 12 years and I’ve never had a bad experience with their vehicles nor the people who service them until now. My service was appalling, when I dropped my car off for service the technician wasn’t clear on what was to happen, I told them I had an issue with the battery or the alternator and not to change any parts that weren’t covered under warranty. The following day they told me the battery was dead and it would be almost $400 to replace it, I said I would pick up the car and when I arrived was told to pay over $200 for them to jumpstart my car twice when I told them the battery was stone cold dead at intake. What does my warranty pay for if not to have the car jumped at the service shop when it won’t start? When I called to talk to the service manager Tony Vicente they jumped me around between the service department the front desk and the parts department before I was able to get his voicemail at 4pm and let him know in advance that I would be leaving this review so they’d have an opportunity to rectify my dissatisfaction with the quality of service I received, I’ve been a customer with Toyota since 2012 and never had an experience this bad. When I went to pick the car up and got to actually talk to the service manager he had told me he’d only been in his position for about 2 months and seem to be confused about how I arrived to pick up my vehicle plus they needed 3 people just to try and figure out what was wrong as well as trying to blame the “new computer system” that Toyota implemented. Nick garguilo, manager of the automotive shop tried to help and said he’d handle it but I’m still waiting for it to be handled, at the end of this whole process Toyota corporate put me in touch with Chris the customer relations manager of Westbury Toyota who assured me the refund was in my mailbox waiting for me to cash it and to call when I receive it, after 6 weeks of chasing people for an answer no such payment was received therefore I was forced to leave this review, why they couldn’t refund my card is beyond me. Don’t buy your new Toyota from westbury Toyota or at least save yourself the headache and bring it somewhere else for service. Koji Sato and Tetsuo Ogawa should feel dishonor for what the company does to its customers More
by derekv762
Employees Worked With
Chris, Tony vincente, Nick garguilo, Valentina
July 24, 2024
Chris Hernei was terrific. Responsive, caring, and knowledgeable. And friendly and approachable. Other staff—managers and Chris’ colleagues—all were helpful and gracious. Responsive, caring, and knowledgeable. And friendly and approachable. Other staff—managers and Chris’ colleagues—all were helpful and gracious. More
by Richard
Employees Worked With
Christopher Hernei, Elvin and Jeremy (both managers)
July 23, 2024
Don’t go here ! Wes was great very patient and nice but unfortunately I got a bad deal. They ripped me off. Paid double for the car. Everyone there pure evil .. exce Wes was great very patient and nice but unfortunately I got a bad deal. They ripped me off. Paid double for the car. Everyone there pure evil .. except Wess! More
by Dina
July 22, 2024
I had the pleasure of making multiple deals with Marvin Lopez in the past he always finds a solution in helping me i traded my camry and Highlander for a 2024 Highlander XSE Thank You Hernan and Marvin Lopez in the past he always finds a solution in helping me i traded my camry and Highlander for a 2024 Highlander XSE Thank You Hernan and Marvin More
by salvadorperlera
Employees Worked With
