Weston Volvo - Service Center

Exceptional Customer Service I have been patronizing Weston Volvo for about 5 years and their level of service and professionalism has steadied to even better as they have nowhere I have been patronizing Weston Volvo for about 5 years and their level of service and professionalism has steadied to even better as they have nowhere to go but up. I’m immensely pleased with the entire staff level of professionalism. Luis Gonzales is always standing tall with his demeanor and candor. The Service Manager, Joe Mariner is exceptional with his knack for doing the right in his deliverance of customer service. Juan and Adam are experts in what they do as the entire team share a common goal - exceptional customer service by NOT telling the customer no because they are meticulous and always find a solution for all challenges and mind you, this is no embellishment. Try them and I’m certain that, that rial will convince you. More

Service advisor, Juan, was very good. He was knowledgeable and kept me informed. I had no surprises at check out. Technician, Eddie, was very competent and did a great job on a multiple problem knowledgeable and kept me informed. I had no surprises at check out. Technician, Eddie, was very competent and did a great job on a multiple problem repair. More

Service Center The Service Department will schedule service next day, if you don't need a loaner. I usually request a loaner, because my work is on the road and usua The Service Department will schedule service next day, if you don't need a loaner. I usually request a loaner, because my work is on the road and usually it takes two to three days to schedule my service. Overall the service is great and the people working in the service department are well train and Knowledgeable. More

Accidentally scratched the side of my car as I was parking. As a result I had to bring the car into Weston Volvo’s Body Shop. As usual both Joe and Adam provided me with excellent service! parking. As a result I had to bring the car into Weston Volvo’s Body Shop. As usual both Joe and Adam provided me with excellent service! More

Adam was super informative and helpful in putting my car’s needs in order of urgency for me to understand and budget for. Very clean and customer-friendly facility. car’s needs in order of urgency for me to understand and budget for. Very clean and customer-friendly facility. More

Have to Order Part Did maintenance service as required in reasonable time and diagnosed lighting problem in the door. But did not have the part to fix it and have to ord Did maintenance service as required in reasonable time and diagnosed lighting problem in the door. But did not have the part to fix it and have to order it. That is very inconvenient as the dealership is on the other side of the county and it means a second trip and having to spend several hours sitting there again. Still waiting for the call that the part has come in. Young man that told me my service was done said that everything was taken care of. I then specifically asked what was the problem with the lighting and only then did he tell me that a part had to be ordered and it had not been fixed. If I had not specifically asked I would have driven off thinking that the lighting issue had been fixed and only at night would I have found out that was not true. That was disconserting. More

Dropped off car for service Quick and efficient, dropped off my car, reviewed work to be done to my car and had loaner ready for me. My service advisor was not there but I was q Quick and efficient, dropped off my car, reviewed work to be done to my car and had loaner ready for me. My service advisor was not there but I was quickly taken care of by Juan Salas and he was thorough and had everything ready in no time. More

Everything about the appointment was good. Luis was professional and courteous, my car is happy again with a new battery and check up. I had an appointment, they met all expectations. The dealership it professional and courteous, my car is happy again with a new battery and check up. I had an appointment, they met all expectations. The dealership itself is comfortable and a fine place to wait while vehicles are serviced. I will continue to bring my car here. More

Excellent Service Department I have been a customer of Weston Volvo's service department for over 15 years. They have never failed me. Whether it be a simple oil change or a com I have been a customer of Weston Volvo's service department for over 15 years. They have never failed me. Whether it be a simple oil change or a complex mechanical issue, they always come through. They go the extra mile to make sure that anything that can be covered under warranty will be. As a matter of fact, they have even covered a repair at no cost to me when I should have been charged. That is why, in return to their loyalty to me as a service provider, they have my loyalty as a customer. Joe and Luis, you guys are TOP NOTCH, STAND UP GENTLEMEN. More