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3,030 Reviews of Weston Volvo - Service Center
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June 16, 2019
brought car in for service and a recall was greeted quickly and processes efficiently by Luis, car was fixed within time frame given. all was great, needed a part to fix an issue and will b was greeted quickly and processes efficiently by Luis, car was fixed within time frame given. all was great, needed a part to fix an issue and will be called when it is in More
by volvomom0
Verified CustomerEmployees Worked With
Luis Gonzalez
June 16, 2019
Tire Change Friendly Staff, good quality, accurate service, found front seat slightly dirty after P/U, should have been reviewed after handing over to customer. Friendly Staff, good quality, accurate service, found front seat slightly dirty after P/U, should have been reviewed after handing over to customer. Nice improvement with customer lounge, hang out when remain onsite to wait for car service... More
by TORSTENELSHOLZ
Employees Worked With
Luis Gonzalez
June 14, 2019
Service needed for car and was able to call sales agent Danny for loaner and appointment was set for the following day. Loaner was ready to be pick up at app needed for car and was able to call sales agent Danny for loaner and appointment was set for the following day. Loaner was ready to be pick up at appointment time without wait. FYI called Palm Beach location many times and no one return call when I was told they would. Weston Volvo team is the best! More
by Mei Mee Yuen
Employees Worked With
Danny Paulino, Luis Gonzalez
June 12, 2019
Lack of Customer Focus My last experience was very different from the others that I've had from this dealership.I have been a big fan of the service that I had gotten in the My last experience was very different from the others that I've had from this dealership.I have been a big fan of the service that I had gotten in the past so I was very surprised when this experience was such a contrast. The initial set up was quite pleasant while setting up my appointment but when I went in for my service event at the dealership my service adviser wasn't engaging with any pleasantries, no good morning, no greeting, just looked at me and expected me to blurt out why I was there. Sort of straight to business. Asked me for my keys and did the required steps to start the process but with little to no interaction. No description of what I should expect, what the process is and when it came time to provide the loaner for me, turned me over to another service adviser without any discussion and went on to take care of another customer without another word directed to me. Now I don't need to be coddled when I come in for service and I don't expect fan fair and a lot of interaction but I got nothing, no hello, no good bye, not much in description or discussion. I can also understand when a person is having a bad day or if someone has a lot on their mind so I don't have an issue with the way I was handled but it was very different than how I've been treated in the past. In addition I have called three times throughout the course of the following day, to re-schedule another visit because I don't think the service was performed completely and have not gotten a reply to any messages that were left (2) or when I spoke to someone twice I was told to leave my contact information and that someone would get back to me because all of the service advisers were with other clients. That was four hours ago still no answer. All in all not a shining example of good customer service. More
by CFERNANDEZ1
Employees Worked With
June 11, 2019
Stellar customer service! The service at Weston Volvo has always been superb. Apart from the qualified technicians, what really makes the difference for the consumer is the int The service at Weston Volvo has always been superb. Apart from the qualified technicians, what really makes the difference for the consumer is the interaction with management. Joe Mariner and his team set the standard for customer service. Not only does he explain things with a smile, he goes out of his way to accommodate his customers' requests with the authority and flexibility one expects from the "man in charge"! More
by Panduro
June 09, 2019
It was #awesome !!!!!!!! Everyone was so nice and friendly! I enjoyed the complementary snacks and the Representative Juan was AMAZING you guys should give him a Raise in my o Everyone was so nice and friendly! I enjoyed the complementary snacks and the Representative Juan was AMAZING you guys should give him a Raise in my opinion:) More
by PGARCIA20
Employees Worked With
June 08, 2019
Good experience They took me on time for a scheduled appointment to fix a recall issue and took care of other concerns that I had. The waiting area was clean and comf They took me on time for a scheduled appointment to fix a recall issue and took care of other concerns that I had. The waiting area was clean and comfortable, and the car was finished when they said it would be. I’ll definitely be bringing my car here for any future service that I need. More
by New to volvo
June 07, 2019
Always get good competent service at this location. Just recently worked with Juan (trainee) and Luis in service. Received very good and competent service. Just leased a new vehicle from Juan Jimenez Just recently worked with Juan (trainee) and Luis in service. Received very good and competent service. Just leased a new vehicle from Juan Jimenez. Very nice gentleman. Made the process easy. Enjoyed working with him. More
by sylvia6
June 06, 2019
Need more training of customer service Need more friendly staff, when I arrived, he is not in the desk, when he returned, he just look at the check in paper, print the papers and point to m Need more friendly staff, when I arrived, he is not in the desk, when he returned, he just look at the check in paper, print the papers and point to me said sign. I feel like I am have to beg him to do the service. More
by ah6238
Employees Worked With
June 06, 2019
Very good. Luis is always excellent to work with. He is honest and professional. I have been working with Luis for the past 10 years and never had an issue with Luis is always excellent to work with. He is honest and professional. I have been working with Luis for the past 10 years and never had an issue with his friendliness, knowledge and service. More
by PHILAZ1
